Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities.
The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
Michaels Stores receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers report long wait times in-store, with one customer mentioning a 45-minute wait at the framing counter.
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Online orders frequently arrive damaged, with complaints about poor packaging leading to broken items upon delivery. Additionally, several customers highlight rude or unhelpful staff, contributing to a frustrating shopping experience. However, there are positive notes as well; some shoppers appreciate the well-stocked stores and friendly service from certain employees. One reviewer specifically praised the superb customer service at a particular location. Despite these positives, the overall sentiment leans negative due to the recurring issues with order fulfillment and customer service.
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.9
1,025
100%
2.9 / 5 overall
=
1,027 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Dec 2025.
Last 3 months
1.7▼ 0.1
12-month avg
1.7
All-time
2.9
Category avg
3.6
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jan 25
1.0
10
Feb 25
1.0
4
Mar 25
2.7
3
Apr 25
1.5
11
May 25
2.0
4
Jun 25
2.5
8
Jul 25
1.0
8
Aug 25
2.0
2
Sep 25
2.7
6
Oct 25
1.4
9
Nov 25
2.2
6
Dec 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 214 positive reviews
Helpful support33%
70 mentions
Customer service31%
66 mentions
Friendly staff23%
49 mentions
Prices & value8%
17 mentions
“I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly”
On “Helpful support” · Sep 29, 2025
Top complaintsof 265 negative reviews
Customer service46%
121 mentions
Returns19%
51 mentions
Payment issues19%
50 mentions
Delivery15%
41 mentions
“I contacted customer service by phone and was greeted with How old am I”
On “Customer service” · Nov 30, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
Overall rating and review count for this company and similar companies
My experience as a Michaels customer for over two decades has been overwhelmingly positive. Michaels has consistently provided a diverse range of quality products, excellent customer service, and an environment that encourages creativity. Their commitment to fostering the artistic spirit and adapting to the times has made them a trusted and enduring resource for artists and crafters like me. I look forward to many more years of creative exploration with Michaels by my side.
I was trying to salvage a painting that was damaged from the original framing. I visited the Michael’s store in Folsom and was greeted by Dan in framing. Dan is fantastic! He immediately removed the damaged frame and offered solutions to covering the damage with thicker framing. I appreciate his knowledge and can do attitude. Thank you, Dan!
MICHAELS DOES NOT SAFEGUARD YOUR PERSONAL INFO ON INSTORE PICKUPS
This review is because I want to warn people not to use Michaels.ca in-store pick up when you order from the Michaels.ca website to, hopefully, prevent someone else from having the same bad and upsetting experience. The store was 5617 Hazeldean Rd, Grant Crossing, Ottawa, Ont, Canada. The store does not safeguard your package/order and, more importantly, they DO NOT SAFEGUARD YOUR PERSONAL INFORMATION.
I ordered a lamp online on Aug 8, 2023 for in-store pickup at that store because my husband could pick it up for me. On Aug 10, I received an automated email from their site saying “Thank you for picking up your order.” It was time stamped at 8:45 am, which was before the store opened at 9:00 am. I called my husband and asked if he had picked up the order and he said no. I called Grant Crossing store and asked why I had received this email when I hadn’t picked up the package. The woman (no name given) I spoke to said my husband probably skipped work to pick it up and she laughed in a snarky way. When I said I had just spoken to him, she went and checked. She came back and said there was a problem with my order and “it was stolen.” I asked how could my package get stolen, didn’t they put it somewhere secure in a backroom or behind a counter like EVERY OTHER place I’ve ever ordered from does? She said, no, they have a shelf where they put items for pickup and operate on the “honour system.” I told her that my email from Michaels said you have to provide ID and the order number for pick up. She admitted they don’t ask for or check ID. The Michaels website does not tell you this and, if it had, I never would have ordered this way. They replaced the item but the damage was done. I then called the 1-800# and spoke to a woman and made a complaint.
When my husband got to the store that evening, he said pickup orders are in clear bins on a shelf that are visible through the lobby glass doors. All you have to do is walk in, turn left and you can look at or take orders available for pickup! He said he could see personal information printed on forms inside the clear bins and that nothing was secure. My husband tried to query the manager from the morning, but all she did was complain about me telling them how to run their store. She tried to deflect the problem onto me rather than admit that Michaels does not safeguard its customers’ packages or personal data that may be printed in plain view on the front of their orders awaiting pickup. He felt she didn’t care.
On Aug 11, “L_____" Customer Experience Manager” from Grant Crossing called me. She wouldn’t tell me her last name. This time I asked about what personal information was on the box that got stolen. Did it have my name, address, phone number, email, etc. on it? She agreed, very reluctantly it seemed to me, that yes, likely that personal information was on the box that got stolen. I still did not get a real answer about what ACTUALLY was on the box that got stolen. My husband told me that the paperwork to be scanned sits on the shelf with the items to be picked up and you’re supposed to take it to the cash before you exit with your in-store pickup item. Michaels Grant Crossing store allowed my personal information to be stolen along with my order and now I don’t know who has it or what they might do with it. ALL WITHOUT MY PERMISSION.
She also said Michaels was not going to change how they did in-store pickup and she said that Head Office told them to do it that way and that all the stores did it this way. I, again, called 1-800# and spoke to a guy and made another complaint.
The staff at that Michaels treated me like I was weird for expecting my order and personal information to be safeguarded where it was not visible to the public or stolen. I have never experienced this with any other store I have used for in-store pickup and I never agreed to have my data left on a shelf to be stolen along with my order! With identity theft and fraud out there this is unacceptable. My conclusion is THEY JUST DON’T CARE SO BEWARE.
Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.
Does Michaels offer coupons or discounts?
Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.
What types of products does Michaels sell?
Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.
Does Michaels offer custom framing services?
Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.
All 12 questions →Show fewer questions
Can I return items to Michaels without a receipt?
Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.
Does Michaels offer classes or workshops?
Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.
How can I find my nearest Michaels store?
You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.
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been a michaels customer over 20 years in texas , always in pereson. ordered shades online. unknown to me they had some rip off company fulfill my order. company sent wrong item. i sent pics the packing slip, the product received, their copy of order form and they still insisted they were right (wrong size). very clear it was wrong. company was nop help and michaels has refused to help/ no one will contact me after initial contact that i replied to witj picture. i have attempted to contact them several times. be careful of them.. I'm out about $115 on them.
For half an hour I tried to place an order for Two! picture frames
-prices changed as I ordered
-discount I signed up for wasn't available on order
- viable delivery options vhanged
- contacted store to order, they don't
tske orders for shipping
- my fingers are so sore
-I wont buy from Michaels again!!
I went to shop for a picture frame at 9030 Metropolitan Avenue, Rego Park, NY 11374 on July 20, 2023. I am beyond thankful that the manager Orayne has helped me and was so patience helping me to pick up the perfect frame. He went far and beyond his service to make sure that the poster I bought with me, fit perfectly into the frame. His service is worth recognition, and I truly hope that the Headquarter of Michaels would see this. He deserves recognition for his attentiveness to the customers. I want to say: Thank you again, Orayne!
Do NOT EVER give Michaels your real email address! They will spam-bomb your email account NON-STOP irrespective of how many time you unsubscribe ! Their spam system is like water dripping on a concrete floor in a torture cell. THEY WILL NEVER STOP !!!
The worst store experience- poor customer service, products not available- if I could give 0 or minus 10 stars that is what I would give.
Go to Hobby Lobby for better experience
Michael's in Falls Church Does NOT Refund Defective Merchandise
The Michael's in Falls Church refused to return a helium tank I purchased, because the box was opened. I had to open the box to find out that the helium tank did not work! The store manager even said that the tank felt light. They sold a defective product, but would not refund the money I paid. Michael's lost a lifelong customer and is getting bad reviews over $36. That does not seem logical.
Ordering online is the most annoying thing ever. Twice now I have had issues. Once I forgot to add an item and wanted to see if I could add it to my order. Contacted them 10 mins after ordering. Their solution - Cant do anything. Next placed an order and just moved, forgot to update the address. Unable to change the address online. 2 mins after ordering start a chat - again they are unable to do anything. Cant cancel, cant change my address - have to contact them after its been shipped to send it back to their warehouse for a return. How does a business this large have such terrible procedures and can not help their customers. I honestly wish there were better craft stores around my area. I can not stand them
Little Rock Sales Associate, Kaitlyn M was so helpful when I was buying flowers and wedding decor! The store had a great selection and was very organized!
Customer Service at Westminster Store SUCKS!!! The cashier saw me in line, looked at me, didn't say anything (no hello, can I help you...nothing!!!!) I walked up to the counter and I gave her the same energy, she looked like she didn't want to be there!.. didn't even say a damn thing when I paid and was leaving! The next time I go in there and if I get her then she will get called out!!!
Not a fan.
I get what I need because I know what I'm looking for. I wouldn't go but it's the only option in my area.
They're sale items versus regular pricing needs to be much clearer. It's difficult going to the cashier every time to check an item, especially when it's busy, to check if it's actually on sale or not then it's annoying when a bill gets rung up and it's a lot more expensive than you thought it would be because items in the store are mixed up and prices are not clear.
I've been to plenty of craft and art stores and I will say Michael's is plummeting downhill in quality and in organization.
I went to my local Michaels a few days ago (located at 4999 Houston Rd #200, Florence, KY 41042) and received extreme disrespect from the assistant manager that was on duty at the time. This employee, named Connie, not only disregarded my presence as a customer, but also refused me service due to her “being busy”. If you think about buying from this location, don’t. Their managers are rude. I also feel bad for the employees working at this location because I found out they get paid less than $10 an hour and they are extremely understaffed. I could not find employees while I was walking through this store except for rude Connie. If this review, somehow reaches the Michaels that I am talking about, good. Because they need to know how terrible their store is.
always a pleasure with Patty & Danielle in Everett Ma location. we are on a first name basis. they are awesome. thank you for your service,
Love Maddie
It was near closing and I went into the store, knew what I wanted, found what I needed and headed to the cashier. I wish I knew her name but can't remember. I was really impressed with this young lady! She was so kind and personable! She made me feel that she appreciated me shopping in the store. Again, near closing and she wasn't upset because I came into the store at 6:55 p.m. Way to go Michael's!
Yes, Michaels operates an online store where customers can browse and purchase products for home delivery or store pickup. The website features the same products available in stores plus exclusive online-only items.
What is Michaels' price matching policy?
Michaels offers price matching on identical items from qualifying competitors' current ads or websites. The item must be in stock and available for purchase at the competitor, and some restrictions may apply.
Does Michaels offer a rewards program?
Yes, Michaels offers a free rewards program that provides members with exclusive coupons, early access to sales, and points toward future purchases. Members also receive special birthday offers and other promotional benefits.
Can I place special orders for items not in stock?
Many Michaels locations can place special orders for items that are temporarily out of stock or not regularly carried in-store. Contact your local store directly to inquire about special ordering options and timelines.
What payment methods does Michaels accept?
Michaels accepts major credit cards, debit cards, cash, and gift cards for in-store purchases. Online purchases can be made with credit cards, PayPal, and other digital payment methods depending on availability.
About Michaels Stores
Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities.
The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
