Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
Michaels Stores receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers report long wait times in-store, with one customer mentioning a 45-minute wait at the framing counter.
Online orders frequently arrive damaged, with complaints about poor packaging leading to broken items upon delivery. Additionally, several customers highlight rude or unhelpful staff, contributing to a frustrating shopping experience. However, there are positive notes as well; some shoppers appreciate the well-stocked stores and friendly service from certain employees. One reviewer specifically praised the superb customer service at a particular location. Despite these positives, the overall sentiment leans negative due to the recurring issues with order fulfillment and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,025 | 100% |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 10 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 2.7 | 3 |
| Apr 25 | 1.5 | 11 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.5 | 8 |
| Jul 25 | 1.0 | 8 |
| Aug 25 | 2.0 | 2 |
| Sep 25 | 2.7 | 6 |
| Oct 25 | 1.4 | 9 |
| Nov 25 | 2.2 | 6 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly”
“I contacted customer service by phone and was greeted with How old am I”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 2.2 out of 5 (poor) | +4% | 1,027 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).
1,000 reviews of Michaels Stores. Filter by what matters to you.
SouthWind Coinrings, a very high quality company! I ordered a Morgan silver dollar coin ring and it came to me in a timely manner but, I must say that the quality is exceptional!! I will certainly purchase from them in the future and recommend them for anyone looking for a unique coin ring that stands out beautifully!
Oh why can’t Michaels have United States customer representatives handling their customers? I have been trying for almost 5 days to return products that were incorrectly delivered. Wrong product. Spent close to $600. No one understands English and no one knows how to fix the problem that you have. Trying to get UPS labels for return has been a nightmare not to mention them following through and actually having UPS scheduled to pick up those items without charging you. I have filed a report on the BBB and I suggest everyone else that has a problem do the same. Each of the items way between 35 and 40 pounds I cannot as a senior citizen be taking them to the post office myself or going to the actual store and exchanging the product just ain’t gonna happen. It would’ve been nice if the person who actually fulfilled the order at the Jacksonville distribution or the Texas distribution center would have done their job correctly highly recommend they get fired. I don’t do well with ignorance or stupidity and it just seems like that’s all I have been dealing with for about a week now. Michael’s you need to do better! This is ridiculous hoping that you realize that cutting corners to try and save money for someone answering your phones hit you in the pocketbook and less people shop at your store! I will never shop there again.
Quick answers to the questions people ask most.
Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.
Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.
Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.
Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.
Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.
Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.
You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 0% | — | ● Not enough data |
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 53% are 1–2★.
Had the best service at the Fresno location. Had an issue with a tree and Chantel was beyond helpful. She was friendly, knowledgeable and resolved our issue quickly. I have been in this location 4 times this week and the service is amazing !
Michael's website is the worst!! I would be shocked if anybody actually ordered anything from their website!! It is so slow, it jumps around, sometimes it just freezes, omg it is infuriating!! So infuriating, that I had to write this bad review!! These companies just out right LIE on their websites to get you into the store! Do not trust anything Michael's website tells you!! Or you will be leaving a bad review as well!! Do better Michael's, for all the money you charge for mediocre products, do better on your website!
I was shopping at Michael’s at 27 Centre Drive, Central Valley, NY10917. I was assisted at checkout by Greyson. What an asset he is to your store with his knowledge and personable manner! I was shopping on Sat. 11/11/23 in the evening. If only there were more people like him in this world, what a better world it would be!
Used Michaels app for some great buys to pick up at the store. I had set my store preference and made sure I could pick up the items I ordered. I got confirmation emails that they were ready to pick up. When I got to the store, I knew there was another bag, but the employee said "no". I wanted to show her my confirmation email. When I found it, I realized it stated these items were at a different store!!!!! Are you kidding???!?!? That is ridiculous and I'm not sure I want to use the app again. What is the point of setting your store preference?? Ugh!
Worst experience ever. Today I went on Michaels website look for 3 items I was looking for they said they had 2 of each.so I place my order with my 3 items they are in sale so I went for it.they they offered a 20% discount if u apply for them card so I did.so 30 min later they txt me that my order is ready so I go get it to find out that 2 item they don't have and they cancelled my order.and now I have to wait 5 day to get my money back for something they never had and I got charged for...I will never go back
Went to Michaels in Murfreesboro for in store craft hoilday ornament class. First we were told to buy an ornament from aisle 100 (no direction on type). Then the employee running the class (who acted like she had no interest in helping or doing class) said all they had was Pour Paint? When asked how we could design or how long to dry ornament, she said she didn’t know. It was a mess no towels, no direction. Employee said busy during the season no time for these classes. I understand so rather than have horrible classes during busy season just don’t have them.
Whitby Michaels has completely switched to self checkouts. I asked the staff member where I could input the coupon code. She looked at my phone and told me i wasn’t on the Michaels website (which I was) b/c the coupon banner didn’t open up the QRcode. When another nearby customer made a comment about the self checkout I agreed that it was very inconvenient to not have staff help. The staff then said she was there to help, and was helping me. I replied that she had not helped at all, and simply told me I was on the wrong website. Only then did she offer to enter the coupon code for me. Gee - Thanks! I rarely go to Michaels b/c of prices, but now I will attempt to do all my craft shopping elsewhere.
Every time I attempt to place an order online with Michaels, I end up frustrated and angry. What should take minutes takes hours without accomplishing anything. It freezes; I pick my order delivery method with the items but when I view my cart is tells me I need to select a delivery method again but won't let me the wheel of death goes round and round. I am done I have given feedback no one has reached out or fixed the issues. It is not worth my sanity, and I love crafting and spend more than I should on supplies but today was it for me I will not go through this again I will pay more just to avoid the aggravation. I am very disappointed with the customer service and web site.
I couldn’t be happier with the management, specifically Stefanie H from Woodbridge. She showed compassion and professionalism in handling my custom frame order. They turned out beautifully and exceeded my expectations I highly recommend Michael’s for your customer framing projects.
My husband and I went in looking for some stuff for a craft project to help with my daughters marching band. Asked multiple associates for help looking for things and just sent us to a corner and told us thats our best bet. When it came to check out the cashier rang up my things and I noticed one item was rung up wrong so very nicely mentioned it and he asked.. "well do you want to talk to my manager". I said well i would like to pay the price that was listed. so he called one up. Manager fixed it and left quicker then he got there. Then the cashier asked me about their credit card I kept saying no.. we are looking to buy a house and he said he has had homebuyers get it and it didn't bothered their credit and kept asking even though I said no about 5 times. Then my husband noticed that the item that rung up wrong wasn't discounted like it was supposed to be. So he had to call the manager back up to discount the item. When the manager came back up he rudly informed me that the item rung up correctly that I didn't look at the right tag. And I replied maybe it wasn't in the right spot. He went to fix it and I felt so disrespected as a customer, that's when I walked out. I'm spending money in your store. And the lack of customer service was appalling. I have worked retail for over 25 years and would NEVER treat a customer that rudly. Ill keep going to Hobby Lobby! They love thier customers.
Don't go to their oshawa store! They lack helpful employees ( if you can find one in the store) they don't do damage control on any of their shelved items, saying that i was one on the unfortunate end of this and didn't realize I was holding a broken bottle of acrylic paint, staining my brand new shirt. When I noticed the bottle leaking the store employee didn't even look at me or the product and just told me to go grab another one. And then walked away from the self check out area, ignoring 2 other customers as she did. I am not pleased at all to say the least. Horrible store. With horrible prices these days... and staff I wish I could complain about but were no where to be found my half hour I spent in the store
Been shopping as an art teacher at this store since the day it open today that’s all over. I will no longer shop in a store that uses coupons to lure people in and then refuses to honor them. So many excuses and so little associates that know anything about art supplies or anything else that for that matter they’re just bodies to fill a space. Calling customer service or a supervisor is a real joke. Don’t waste your time on this store shop Joannes or another craft store that values its customers like Hobby Lobby or somewhere else
I ordered frames from Michaels last November. I use one a semester. When I opened them today three looked like this. Michaels customer care said tough crap and won’t do anything about it.
Not great customer service. I put in a large michaels order online. They didn't send any of the items, instead I got a baby scrap book that I didn't buy. I contact support and they said they won't resend my items until I drive to michaels or ups to return the book. They havent sent a return label either (like they said they would) but luckily one was in the box. When walmsrt forgot an ite. They gave me $10 for the inconvenience.... what does michaels do? Hold your order hostage and basically say f.u. figure it out. This is their mistake!! Wow All I really expect is, send my order to me asap and give 30 days to send the wrong item back (at my leisure since it's not my mistake). If I don't send back in that time, then charge me for it. Don't hold orders hostage.
I went in to the Carson City store to have the glass replaced in two frames. I arrived between 3:35 and 3:40. I waited behind a couple the lady behind the counter was helping. I waited 10-15 minutes when the lady said (at 3:50) "I am the only one here and I get off at 4, so I won't be able to help you." I said that I just want to leave them to get the repair done. She said I would have to write up an invoice so I won't be able to help you. I drove a 70 minute round trip from Dayton to get this done. Thank you for nothing Michaels.
too pricey. coupons have too many restrictions. reduce prices!
Every day I get email bombed with coupons for Michaels. We drove a long way to get two items that were advertised at a certain price and when we got there, the store would not honour the coupons. It’s total BS if you can’t trust the store.
My order arrived quickly, but broken. No return slip was included in the box and I placed it as a guest order, so I can't return or exhange it. I can't get a hold of any customer service online, and when I try calling the number on their website it just automatically hangs up. They're a legitimate business, but good luck if you have any issues.
Yes, Michaels operates an online store where customers can browse and purchase products for home delivery or store pickup. The website features the same products available in stores plus exclusive online-only items.
Michaels offers price matching on identical items from qualifying competitors' current ads or websites. The item must be in stock and available for purchase at the competitor, and some restrictions may apply.
Yes, Michaels offers a free rewards program that provides members with exclusive coupons, early access to sales, and points toward future purchases. Members also receive special birthday offers and other promotional benefits.
Many Michaels locations can place special orders for items that are temporarily out of stock or not regularly carried in-store. Contact your local store directly to inquire about special ordering options and timelines.
Michaels accepts major credit cards, debit cards, cash, and gift cards for in-store purchases. Online purchases can be made with credit cards, PayPal, and other digital payment methods depending on availability.
Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
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