Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
Michaels Stores receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers report long wait times in-store, with one customer mentioning a 45-minute wait at the framing counter.
Online orders frequently arrive damaged, with complaints about poor packaging leading to broken items upon delivery. Additionally, several customers highlight rude or unhelpful staff, contributing to a frustrating shopping experience. However, there are positive notes as well; some shoppers appreciate the well-stocked stores and friendly service from certain employees. One reviewer specifically praised the superb customer service at a particular location. Despite these positives, the overall sentiment leans negative due to the recurring issues with order fulfillment and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,025 | 100% |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 10 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 2.7 | 3 |
| Apr 25 | 1.5 | 11 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.5 | 8 |
| Jul 25 | 1.0 | 8 |
| Aug 25 | 2.0 | 2 |
| Sep 25 | 2.7 | 6 |
| Oct 25 | 1.4 | 9 |
| Nov 25 | 2.2 | 6 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly”
“I contacted customer service by phone and was greeted with How old am I”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 2.2 out of 5 (poor) | +4% | 1,027 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).
1,000 reviews of Michaels Stores. Filter by what matters to you.
I would have given 5 stars due to the very professional and friendly customer service by "MAC" at Store #5178. Please honor her with an incentive to never stop being a terrific employee. However, I was not happy with the lack of availability on the floor and a few other things.
The store was great. The workers were very helpful. Mike did a great job. He got 5 stars. But he deserves 10 stars at store # 1040
My name is Jennifer I was in michael on February 14 2023 just had a nice lunch .I had a few bags from another store in my buggy, I walked around the store may 20 minutes. Didn't see what I need to I exit there store. One of michael associates open the door from the store and asked was I going to pay for the gift bags . I told her I don't have a gift bag. So I ask her are you saying the I'm shop lifting. She said go head uou are ok.I WENT Back IN THE STORE ANd SAID YOU CAN CHECK MY BAG. SHE NO .BUT YOU JUST I HAD MICHAEL GIFT BAGS NEVER APOLOGIZED. SO IM EVERY ONE I KNOW NOT TO SHOP AT MICHAEL 2526 PIEDMONT RD ATLANTA GA .CALL THE COSTUMER CARE ON FEBRUARY 15 AS OF TODAY I HAVE NOT GOTTEN A RESPONSE FROM ANYONE FROM MICHAEL.. THANK YOU
Quick answers to the questions people ask most.
Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.
Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.
Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.
Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.
Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.
Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.
You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 0% | — | ● Not enough data |
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 53% are 1–2★.
I love your store but would like to see classes for beginning Cricut users.
On 2/1/23 my family & I went to Michaels to select a large wall picture frame for our Mom’s Memorial Service. We were struggling to find our discount coupon, and having difficulty because of our grief. Store Manager Chantel and cashier Sam were both so very kind, patient, and helped us make our purchase. Chantel was able to honor the discount coupon, even though we couldn't find ours. They are very bright, conscientious, hard working young people. Thank you for delivering such outstanding service! Gratefully, The Terry Family.
What's happening is that Michaels regular prices are grossly inflated, a bogus discount is distributed via mass emailed to customers/ reward members in order to lure them into the store and then when the discount (often 70%+) is applied, the customer realizes that they're actually being charged market value for custom framing. I have read several reviews making this very same claim. It's a very unfortunate situation considering the great work that they do in regards to custom framing. This will only further stress the company's current financial standing as the country enters a recession.
My local Michael's is a brand new location and it is a crafters dream!! I go in for 1 thing and always always end up in there for an hour and a basket full of stuff! I would go multiple times a week if i could afford it.
Well once again I ordered something to be sent to me and the items came broken. This is the 3rd time in a yr...someone NEEDS to tell the people who package these items to wrap each one and secure them in a smaller box so they don't move around so much while being shipped to one place to another. I buy stuff for gifts to other people and everytime my items come broken.:( This last time I bought the 4" valentine dice and there was 1 tissue paper just laying inside the box...no protection whatsoever to the items and they were broken 😡 Pretty soon I will stop shopping here:(
I went to search for a DIY present for my niece's wedding. I was amazed by the amount of deals and propositions they have for such occasions. Much more than just regular souvenirs. You could chose smth for baking, for decorating and of course for creating memorable and personal presents. Some of the designs are so good that I started doubting if I want to remake them. The only struggle is the site. It's too flashy, detailed, overloaded and difficult to navigate. Some of the headers didn't even work unless I open them on my phone.
Went to the store in Nanuet NY store number 8353 I was helped by this lovely girl with bright pink who said her name was L she was beyond helpful with a great big smile and she was so so sweet Couldn’t be happier with my visit!! She definitely needs an award for her great outstanding work as well the whole time I was there I watched her help other people as she ran around the store asking if anyone needs help along her way. She was beyond helpful not only to the customer but also to her staff! I stood there Jaw dropped for a few minutes on how well she was able to handle all of her problems and don’t miss a beat when someone needed her! Even with how busy she was she was still able to help everyone who needed it and definitely knew were everything was. Even when someone had an issue she still had this great big smile on her face and was able to help everyone without any fights! Great job L for your fantastic customer service definitely will be back just to be helped by her again!
Always have what I'm looking for. The customer service is very good.
Alexa was very helpful. I was having some problems on the self checkout. She explained and showed me how it works. I prefer a person cashier instead of over a self checkout. It’s more professional. If one has any questions or comments can ask a person cashier. The person cashier can be contacted not a machine.
I am really upset with Michael's. I ordered 2 skeins of yarn. I was told by Michael's that I would receive my order by today 01/21/2023. However I am now being told my yarn won't arrive until 01/24/2023. I needed this packaged delivered TODAY. I am sick of being told I will receive my items on a certain day then on the day of its arrival I am told it's delayed. This is very poor customer service and I will be wary of purchasing from Michael's again. 😡
Rebecca at 9881 in Riverside, CA was so very helpful when I was trying to find yarn. There was a sale going on (I didn’t know about) so there wasn’t a lot to choose from but she helped me find what I needed from what there was and she was so nice too! Thank you Rebecca. I will be sure to bring the blanket back to show you when I’m finished with it :)
I recently went to Michael’s to have custom frames made for two of my mother-in-law‘s beautiful, watercolor paintings. The sales clerk was very knowledgeable and help me find exactly what I was looking for to frame my pictures. She answered all my questions, but also had suggestions of what I might be interested in using. I really appreciated all her help and her willingness to take time with me till I ordered exactly what I wanted. The store was neat and clean and everyone was very friendly. I recently moved and will be going back to Michael’s to get some home decor items for my new house.
I love Michael’s, and shop there often. They one store in my area they sells plywood for laser use. I like the friendliness of the staff, and if you ask them where an item is they will look it up if needed, and take you directly to it. I do wish they would stop moving things around in the store so often. It makes it hard to locate things when you are in a hurry and it’s frustrating.
I like the availability of the store in reference to my home. I DON’T like how they lure you in with coupons, BUT almost nothing you actually want is included in their discounts. It would appear more honest if they listed what WAS included!! I’m sick of TRYING to read the fine print! Pretty much anything you really want is NOT included in their BIG sales. 20/40/60% OFF!!! Please. I’m shocked there hasn’t been a class action lawsuit. Joannes is even worse!
Went in to drop off an Amazon item. Amazon said I just needed to bring item in box to any UPS location (there one in this store. Says it right in front window) and let them scan my return from my phone. This women comes out because there was a small line. An elderly lady was in front of us. The Michaels employee asked the elderly lady if she was paying with credit card. She said yes and then employee told her she had to go to self checkout. The lady told her she wasn't comfortable doing that and wanted cashier to check her out and that she doesn't really know how to use them and needed help. Employee told her she can't and pointed to self checkout. I couldn't believe the way she was treating this elderly lady. I was with my sister and we were shocked. Employee then came to me to ask what help I needed. I told her I had a Amazon drop off. She proceeded to tell me they don't do that. It needed to be taped up with shipping label. I told her I have the email stating I just needed to drop it off and get it scanned. She said...no, we don't do that. I was taking out my phone to show her and she turned her back on me and walked away. I couldn't believe it!! This is the Tualatin Oregon store off of Newberg. So rude to customers.
Yes, Michaels operates an online store where customers can browse and purchase products for home delivery or store pickup. The website features the same products available in stores plus exclusive online-only items.
Michaels offers price matching on identical items from qualifying competitors' current ads or websites. The item must be in stock and available for purchase at the competitor, and some restrictions may apply.
Yes, Michaels offers a free rewards program that provides members with exclusive coupons, early access to sales, and points toward future purchases. Members also receive special birthday offers and other promotional benefits.
Many Michaels locations can place special orders for items that are temporarily out of stock or not regularly carried in-store. Contact your local store directly to inquire about special ordering options and timelines.
Michaels accepts major credit cards, debit cards, cash, and gift cards for in-store purchases. Online purchases can be made with credit cards, PayPal, and other digital payment methods depending on availability.
Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
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