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Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
Michaels Stores receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers report long wait times in-store, with one customer mentioning a 45-minute wait at the framing counter.
Online orders frequently arrive damaged, with complaints about poor packaging leading to broken items upon delivery. Additionally, several customers highlight rude or unhelpful staff, contributing to a frustrating shopping experience. However, there are positive notes as well; some shoppers appreciate the well-stocked stores and friendly service from certain employees. One reviewer specifically praised the superb customer service at a particular location. Despite these positives, the overall sentiment leans negative due to the recurring issues with order fulfillment and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,025 | 100% |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 10 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 2.7 | 3 |
| Apr 25 | 1.5 | 11 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.5 | 8 |
| Jul 25 | 1.0 | 8 |
| Aug 25 | 2.0 | 2 |
| Sep 25 | 2.7 | 6 |
| Oct 25 | 1.4 | 9 |
| Nov 25 | 2.2 | 6 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly”
“I contacted customer service by phone and was greeted with How old am I”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 2.2 out of 5 (poor) | +4% | 1,027 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).
1,000 reviews of Michaels Stores. Filter by what matters to you.
Michaels is a all in one craft store where you can find all craft items .It is a heaven for crafters .Sign up for rewards and you will get rewards as dollars which will be on your account .Before using any coupons online just read the fine print below , there will be some restrictions on what the coupons can be used on .Always loved michaels and their products .
Everytime I walk into a Micheals craft store...my mind wanders! there is so much to view so many How To Draw/how to craft packages to put together,step by step instuctions.And the girls working there are so helpful!
Quick answers to the questions people ask most.
Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.
Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.
Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.
Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.
Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.
Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.
You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 0% | — | ● Not enough data |
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 53% are 1–2★.
I had Michaels frame a canvas painting for me, it was large one 46" by 32". after hanging the paonting on the wall I found out that the canvas was wrinkled, and waivey , took the painting back to Michaels to see if they can fix it, it needs to streched more, they called back and said thats the best they can do, I guess incompetence is new norm nowadays. I took the painting to a professional store and had him fix it, did a perfect job.
I had a very polite and knowledgeable cashier today. I’ve had the same cashier on different occasions and she’s very pleasant and polite!!! Thank you SAN JUANA Rockford il Michaels store.
I love Michael's. But ordering online is a joke. Not a funny one either. I ordered some lights, and I received an email confirming my order and giving me my order number. A few weeks had gone by with no additional texts or emails. I called customer service and they said my order had been canceled by Michael's. They did not notify me in any way. I requested text and email follow up from the site with no response. I had to call my bank to issue a refund. Not happy with this process.
Merci Marie Soleil succursale de la GAPPE Gatineau Province de Québec
Online experience was bad. When I tried to use a 40% coupon on an order, the Michaels system bounced it down to 20%. When I tried to use the 40% coupon on an order immediately after, the error message said the coupon had been used. I sent an online note to Michaels, which was bounced out with a "we're experiencing a problem" type of error message. The next day I spent 50 minutes in a chat with a customer service person who decided that the coupon was accidently distributed. I asked for a manager; and gave up after waiting another 10 minutes. I'm a long time Michaels customer, and asked for the additional $11.20 that I should have received or a new 40% offer coupon. A good customer service person could have resolved the problem in 5 minutes. Not this one.
Connie in the frame department is the most kindest woman I've met in a long time. She was very patient, positive and polite from start to finish. Even if I was not purchasing anything from Michael's, I would stop by just to say HELLO. We need more Connie's in the customer service area. I left Michael's today in Brandon FL feeling great with ordering photos and frame for one art piece. Also while checking out at the front from more purchases I made, I had the pleasure of meeting Barbara at the register. She was very kind and polite. She also bagged my fragile items very carefully. Today has been one of the most phenomenal mornings after I worked out by meeting Connie (Employee/Leader of the Year-in my opinion) and Barbara (Just so sweet). Thanks so much. Duplicate and Triplicate them immediately!!
The young gentleman Brice at the Micheals in Fenton,MO on Gravois Bluff, was kind, considerate, polite, understanding, and was in no rush when I couldn’t find my proper payment method, even with another waiting. I had to leave and come back because of money to pay , and he didn’t make me feel funny about having to do so. Michaels should have more workers like him! Give him some kudos and a raise!😊
Beware ....on line shopping with Michael's is terrible.
I ordered 3 items and one item which was something completely different came. I called michaels and they said they would not send me my items (what I paid for already) unless I return the incorrect item. So ok I go return it to the store and the workers didn’t understand and was just confused as I was there. I get home and call michaels and now they want me to send a picture of the return receipt like they already didn’t waste enough of my time. She also offered a 10 dollar gift card and then took it back for some reason. Worst experience ever I just cancelled the whole order, hopefully they can handle that task.
Place the New Order with Michaels early this morning it was ready got the text and it was ready for pickup already had one and needed to be picked up got there checked in the store manager came out with my items I asked I said do you have both of my orders he says yes there's something in the sight separate from the canvas boards I said okay came home I'm 14 miles from there unloaded my car and open the sack and my second order was not there which I needed today to complete an order for a customer call the store they couldn't deliver it for some reason which they explained it was on them I felt that they should have gotten it to me she offered UPS or FedEx one of them but I wouldn't get it till next week so I just told her to cancel the order this is the worst customer service I have ever experience
I don’t know what happened I’m sure it’s nothing but I dropped off 2 ups packages 1 I dropped off earlier the other a half hour later.the first one is fine received information on movement but the second there’s nothing on ups website about my package or on stockx usually stockx has the info within 20 minutes or less after I drop off my package but this time nothing just the first package. So I don’t know what is happening but I sure it’s just waiting to be picked up even though I dropped off both packages before 2:30pm . So I hope i just need to wait otherwise I’m not going to be real happy with what happened so I hope it’s just a waiting game still if they scanned it both my packages should register on ups regardless if they picked it up yet because they were both scanned so that’s where the question is why is 1 showing up there both scanned ?
Yes, Michaels operates an online store where customers can browse and purchase products for home delivery or store pickup. The website features the same products available in stores plus exclusive online-only items.
Michaels offers price matching on identical items from qualifying competitors' current ads or websites. The item must be in stock and available for purchase at the competitor, and some restrictions may apply.
Yes, Michaels offers a free rewards program that provides members with exclusive coupons, early access to sales, and points toward future purchases. Members also receive special birthday offers and other promotional benefits.
Many Michaels locations can place special orders for items that are temporarily out of stock or not regularly carried in-store. Contact your local store directly to inquire about special ordering options and timelines.
Michaels accepts major credit cards, debit cards, cash, and gift cards for in-store purchases. Online purchases can be made with credit cards, PayPal, and other digital payment methods depending on availability.
Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
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