Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
Michaels Stores receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers report long wait times in-store, with one customer mentioning a 45-minute wait at the framing counter.
Online orders frequently arrive damaged, with complaints about poor packaging leading to broken items upon delivery. Additionally, several customers highlight rude or unhelpful staff, contributing to a frustrating shopping experience. However, there are positive notes as well; some shoppers appreciate the well-stocked stores and friendly service from certain employees. One reviewer specifically praised the superb customer service at a particular location. Despite these positives, the overall sentiment leans negative due to the recurring issues with order fulfillment and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,025 | 100% |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 10 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 2.7 | 3 |
| Apr 25 | 1.5 | 11 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.5 | 8 |
| Jul 25 | 1.0 | 8 |
| Aug 25 | 2.0 | 2 |
| Sep 25 | 2.7 | 6 |
| Oct 25 | 1.4 | 9 |
| Nov 25 | 2.2 | 6 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly”
“I contacted customer service by phone and was greeted with How old am I”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 2.2 out of 5 (poor) | +4% | 1,027 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).
1,000 reviews of Michaels Stores. Filter by what matters to you.
Check out with Carolyn was professional, friendly, and expeditious. She was quick to ring up my items, wrap those items breakable, and packed my bags carefully. She is a credit to Michael’s and because of her I will be back to visit.
I enjoy shopping at Micheals but I have one suggestion the jewelry beads have been the same ones in years. Maybe bringing some new and different beads would be nice. I would buy more if you had new products. Just my opinion
A kind clerk named Carolyn at the Woodbridge, Va store helped me select a frame. She was most helpful and quite pleasant.
Quick answers to the questions people ask most.
Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.
Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.
Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.
Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.
Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.
Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.
You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 0% | — | ● Not enough data |
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 53% are 1–2★.
Absolute B.S. we went to Michaels to get Prismacolor pencils, but the did not have the key for the shelf block, holding them in place, so we pulled the little plastic tab off the back that was hanging it, and then when we went to ring it up, they said that we had " Damaged The Product" and so she called the manager, and the manager says, with no sympathy at ALL. " In sorry, but I'm gonna have to deny your purchase 😏"and so we walked out with nothing. WORST STORE EXPERIENCE EVER.
Michaels is such a big joke. Over 2 days, 2 orders, being on phone with supervisors and reps in customer service. Everyone gave me the wrong information during this whole ordeal. Speaking to the reps there is obviously a language barrier. You have to go through this before you can speak to someone that actually speaks English. I spent more money getting orders that still were not correct. The last supervisor I just was speaking to, I believe her name was Shanika or Shaniqua, I explained what was happening and my aggravation 2 x and she still asked how can I help you. I just hung up on her because either she was not listening or just did not care. I believe both. I lost a client behind this nightmare and they lost a business customer. All I can say is believe the reviews.
Store #3864 on 71st St. in Tulsa, OK has taken a huge downward plunge in service. Rude assistant manager - tall lady, brown hair. Have spent much money there but will not any longer. Service has been declining for some time but can no longer be ignored.
Michael's in Tampa Fla.Britton Plaza is a wonderful store and has everything in it. The employees are extremely helpful and I can get almost any craft that I need even greenery for the home. (topiary's ect.) Photo album's and picture frames made by expert people. Excellent store!!
I love my local Michaels. The staff is always friendly and helpful. I shop at least once a week and either buy my own art supplies, or look for creative kits for my grandkids, or items to use to decorate for the holidays. The choices always change.
PLEASE HIRE MORE STAFF!!! This review is well over due. Every time I come to this Michael's there is always a line. Always 1 or 2 cashier and it doesn't matter what time of day it is. Wait in a line can be 10 to 15 minutes, sometimes longer. This evening I waited in line while one 1 cashier was up front. A customer behind me ask the cashier if she can call for extra help while the line seem to be growing. We both looked at her and could not tell if she did request help or not while she said okay. Customer behind me, ends up putting down her items and walks away while extremely pissed. Another customer gets the cashiers attention and ask again. Cashier responds that someone is coming. I was next in line so I didn't want to leave. I only had 4 items. Customer she was ringing out had about 20 items. I watched her do two transaction for the customer and still no help came to the front. I placed my items down and as I was about to walk through the sliding doors, two young ladies are walking up taking their sweet time. Please Please Please Michael's, do BETTER! This store is in a prime location with lots of traffic. It does not matter what time of day it is this store should have more staff.
Placed an order on Sept 29th. Received a shipping confirmation on the same day saying my order was on its way. Checked the tracking # today, 5 days later, & it's still only label created so they out and out lied and never shipped it. I contacted customer service and explained my order was time sensitive, and that I needed to cancel my order and get a refund so I could try to find replacements locally. They refused to cancel or do anything at all because "a label was created", & are forcing me to wait 4-6 business days in case I receive my order, which is impossible because they haven't even shipped it out yet. I'm a small business owner & don't have excess funds to be throwing around to cover for a big business like Michael's ineptness and dishonesty.
I had an awesome experience. The girl at the register was so so helpful. 3 days last week I went back to buy more storage cases. Her name is Misty. She was so polite and I think an awesome employee. She deserves recognition. Thank you Misty and Michaels Marlene Canterbury
I had trouble getting correct information about art paints & craft paints. The first 2 team members didn’t know enough and summoned a more knowledgeable team member, Diamond. Diamond offered options and helped me find exactly what I needed. The checkout staff had problems, and once again Diamond came over and solved the issues. She was courteous, helpful and very knowledgeable.
Dominque and Chris were the friendliest customer service reps I have dealth with in awhile. I was walking around the "clean" store and Dominique offered me a cart. Chris pulled my items down earlier that I called in for pick-up. They worked so well together and were so friendly. We live in Germantown, but I will come back to this store b/c of their helpful ways!! Good job Michaels for hiring these two!!
I didn't get my paint. I got an easel i had no idea I had to completely assemble. I got my brushes and canvases fine. That was all I ordered. It did come here very quickly. I am satisfied with what I did receive except I thought the easel would be at least partially assembled. I want to thank michaels for sending my paint today. Nice to fix the problem asap.
The worst experience of ordering online. Cost to ship was $15.95. I ordered 10 - 12x12 frames. What arrived was one frame for $7.99 and had to pay shipping for the one frame of $15.95. Not right to treat customers this way. When Michael’s changes the order, why not contact the customer to check if the order is still wanted.
Awful services on Kentlands frame's department. Same awful services on phone's call. No one pick the phone; 25 m wait. Nothing, Nada. Cero. So frustrate. Michaels has the worst review on the earth from years. Why they never fix it? Ours fault, we should stop doing business with them.
I had placed an online order and I had a store credit (from an ONLINE ORDER). The website is TERRIBLE and wasn't accepting the credit. I thought it was because I was trying to do it from my phone so My Husband tried it from the computer, it STILL didn't work so He started an online chat with a representative of Michael's who said to just proceed, it would come off at the end. It didn't. My Husband called Michaels customer service to try to straighten it out. This was over an $80 order. The customer service lady told Him that the credit could only be used in the store that we got the credit from (even though it was a delivered online order NOT from this store). My Husband asked Her to cancel the order then and She just said "OK, ty for calling customer service". The order was NEVER canceled. I tried to cancel it on the email confirmation order page and... What do you know... That didn't work either!! I have spent hundreds if not thousands of dollars at this store and They are ALWAYS screwing up my orders. I'm done, don't shop here unless you want to WASTE your time and money!
I am very pleased with our local Michael’s but pricing for the items I bought was high. Products I purchased used to be made of ceramic. Years ago they changed to being made exclusively of moulded plastic with no discernible price change. I realize this is not entirely a Micheal’s issue as base prices are set by the manufacturer but I am disappointed that a significant drop in quality was not matched with a drop in price. Just a pet peeve.
Visited your Owen Sound Ontario location today September 21/22 Transaction was great cashier Janet was helpful and very pleasant. Made transaction pleasant and she thank me and wished me a good day. Credit to Michael’s who still provide checkouts instead of other stores who are going to self checkout, great customer service not provided at these locations. Don’t get paid to do what one of their employees do. Keep people in a job rather than make customer do the job and not get anything for doing it.
Yes, Michaels operates an online store where customers can browse and purchase products for home delivery or store pickup. The website features the same products available in stores plus exclusive online-only items.
Michaels offers price matching on identical items from qualifying competitors' current ads or websites. The item must be in stock and available for purchase at the competitor, and some restrictions may apply.
Yes, Michaels offers a free rewards program that provides members with exclusive coupons, early access to sales, and points toward future purchases. Members also receive special birthday offers and other promotional benefits.
Many Michaels locations can place special orders for items that are temporarily out of stock or not regularly carried in-store. Contact your local store directly to inquire about special ordering options and timelines.
Michaels accepts major credit cards, debit cards, cash, and gift cards for in-store purchases. Online purchases can be made with credit cards, PayPal, and other digital payment methods depending on availability.
Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
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