Michaels is the bomb
Great experience

Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
Michaels Stores receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers report long wait times in-store, with one customer mentioning a 45-minute wait at the framing counter.
Online orders frequently arrive damaged, with complaints about poor packaging leading to broken items upon delivery. Additionally, several customers highlight rude or unhelpful staff, contributing to a frustrating shopping experience. However, there are positive notes as well; some shoppers appreciate the well-stocked stores and friendly service from certain employees. One reviewer specifically praised the superb customer service at a particular location. Despite these positives, the overall sentiment leans negative due to the recurring issues with order fulfillment and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,025 | 100% |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 10 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 2.7 | 3 |
| Apr 25 | 1.5 | 11 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.5 | 8 |
| Jul 25 | 1.0 | 8 |
| Aug 25 | 2.0 | 2 |
| Sep 25 | 2.7 | 6 |
| Oct 25 | 1.4 | 9 |
| Nov 25 | 2.2 | 6 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly”
“I contacted customer service by phone and was greeted with How old am I”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 2.2 out of 5 (poor) | +4% | 1,027 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).
1,000 reviews of Michaels Stores. Filter by what matters to you.
Great experience
I brought in 2 large prints that were already framed and asked that they just change the color of the mat on each one. I should have walked out after hearing the price because they charged $600. just to put in a different mat ($300. each). I completely regret paying that ridiculous price especially after then taking 2 more prints to Hobby Lobby and paying only $200. to have them completely reframed! Also, Michael’s makes you pay up front and Hobby Lobby doesn’t have you pay until they’re done. And Michael’s ordered the wrong size mat so it ended up taking 3 weeks before they even began to work on them. So disappointing!
Had some Items in my online shopping cart. Which showed in stock at my local store on Atlantic Avenue in Brooklyn. I decided to just drive over there. When I got there none of the items where in stock. A waste of time and gas. Sales associate was rude. The cashier look like she didn’t even wanna be there. Not a great experience!
Quick answers to the questions people ask most.
Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.
Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.
Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.
Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.
Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.
Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.
You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 0% | — | ● Not enough data |
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 53% are 1–2★.
What terrible customer service! The representative was rude and refused to assist when the link she sent me with a return label was broken-she told me try a different browser which I did-that didn't work either. When I asked to speak with a supervisor she became argumentative, did not want to and then just left me on perpetual hold. I am still on hold 30 mins later! I tried to find a way to contact customer service to put in a complaint (and get my return processed!) but clearly Michaels does not make that available to its customers. Thanks Michaels, I'll never purchase from you again!
I use Michael’s for their matting & framing, which they do an excellent job in the Fort Lauderdale/ Pompano store. However, I have purchased all my seasonal flowers for over 15 years from Michael’s and the quality and quantity of the higher end flowers has very noticeably declined and the prices have really increased. I am sure I am not the only one that has remarked how DIRTY the ladies room is every time I go in it!!!
Went into Deerfoot Meadows Calgary Michaels to have an old frame fitted with a new poster. Cass (the employee working at the framing area) was fantastic. She was knowledgeable and extremely helpful with everything. Fitted the new poster perfectly in a few minutes. Excellent customer service all around.
I really like the store, you can fined a lot of thing you need there.
I shop at Michaels pretty often. On September 6 I stop there to see if there was a sale on Copic markers. they in deed were on sale from September 6-8. I purchased six markers. Since this location didn't have all the colors, I decided to visit another one. After I chose colors non my list, the employee took them from me and took them to the cashier. I felt that I wasn't trusted not to still them. I am an artist, not a criminal. Copic markers aren't the most expensive things at Michaels. If I am not trusted there, why would I shop there? On September 8 I went to the first store, close to my house. Same thing happened. I wasn't pleased a bit. This is not a way to treat costumers and potential costumers who may get the same service.
I like the selection at Michael’s the layout of the store and the associates are knowledgeable and helpful. Would like to see a store pop up in Southern York County. Dream job: Being hired by Michael’s to test products & share experience with their customers.
This location was amazing! The store was neat and clean. The store manager, Anna, is wonderful. So friendly, so helpful, and fun! I have never met a better store manager and I shop a lot Renee, Jackie, Javier (asst manager) Kam (cashier), and Anna (store manager) were so, so helpful. It was such an amazing experience!
Horrible customer service del manager en la tienda de palm spring en Hialeah. No me Quiso dar el precio que se anunciaba online ademas del trato pesimo.Me hizo sentir como una estupida e inepta.NO LE RECOMENDARIA ESA TIENDA A NADIE.👎👎👎👎👎
I bought $400 in a wrong product for my shop and returned, they gave me 2 gift cards. I used 1 of them, received some collector's tins all smashed (1st problem, the horrible shipping of a delicate product, and even though I asked on the chat to be more protected, their "better"was still not badly protected), had to return again, they split in like 5 gift cards, because there was a voucher used. Ok. Used 2 of them, received the products, but i still had to use 2 gift cards of 70 and had 45 on vouchers. So it started to stop functioning, 16 cancelled orders in a row. Tried everything, with gift card, with voucher, voucher + card. Tried to chat on the customer service tones of times, opening case Ids, by email, tried even to order by the phone (worst experience felt in 18th century, lost an hour and the order was cancelled the same way). They always gave me the same answer that "You may want to check and make sure that the shipping and billing address match and they are the same as the one on your method of payment. This is normally what would cause an order to cancel." but they dont say WHAT is causing specifically. How come it could be cancelled if i used the gift card without any address? I lots MANY DAYS trying to use this money, it has been 3 weeks already. They are driving me crazy, I never had so much trouble to buy in a shop. They simply dont know how to help. I dont know what to do so I am coming public to see if anyone pays attention on me. I just want to spend money is that so hard? I lost count of the hours i lost. Each order was at least 1 one triying to discover what could be wrong. 16 hours at lease and a lot of nervousism.
Framing Department The stores are loosing experienced framers. I brought in a mat that I needed reproduced in a different color. Waited three weeks. They never called me that it was in. When I went in, it couldn’t be found. I left and another person had looked a little harder, and found it. Unfortunately, the measurements were so off, I could not use it. Now we have to re-order another mat. It will have still cost me the same, with all the trips there and the re-do and more waiting. My project will not be finished on time. This is why I usually use Hobby Lobby, but HL does not have this mat color.
Elliot and Mindy are amazing. I went in to find art projects for my kids to do over the summer and these 2 ladies helped me out. Great customer service!! If you are in Naples FL go to store 2022!
Michael’s always has what I need at great prices!
Michael's for me is a wonderful place to wander and imagine the possibilities of creating something all my own.there are times when stock is low or unavailable. The staff at RIOCAN in Toronto are always very helpful but changes a lot. I have ordered online and received my goods very quickly, that's a plus for me. I would like to see an expanded sewing notions depth. Otherwise great store
Yes, Michaels operates an online store where customers can browse and purchase products for home delivery or store pickup. The website features the same products available in stores plus exclusive online-only items.
Michaels offers price matching on identical items from qualifying competitors' current ads or websites. The item must be in stock and available for purchase at the competitor, and some restrictions may apply.
Yes, Michaels offers a free rewards program that provides members with exclusive coupons, early access to sales, and points toward future purchases. Members also receive special birthday offers and other promotional benefits.
Many Michaels locations can place special orders for items that are temporarily out of stock or not regularly carried in-store. Contact your local store directly to inquire about special ordering options and timelines.
Michaels accepts major credit cards, debit cards, cash, and gift cards for in-store purchases. Online purchases can be made with credit cards, PayPal, and other digital payment methods depending on availability.
Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
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