From enquiry to delivery
From enquiry to delivery, the process was smooth. Great job team!

Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
From enquiry to delivery, the process was smooth. Great job team!
The people at Octopus were helpful from start to finish. Helped me choose a vehicle and were great with all other aspects.
Fantastic experience from order to delivery of my new car. Special thanks to Debbie Atug.
Reassuring and helpful. All the Octopus agents were really keen to help, confident and friendly. All the agents I've had dealings with have delivered and do what they say. There seems to be some communication issues with the ev lease company but nothing major.
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Great responsive comms from Rudi. Car not yet arrived or installed but have found the process really painless to date and high quality customer service.
Having friendly, professional people is such an easy win, but creates such a positive experience
Leasing my EV through Octopus Electric Vehicles was a fantastic experience. Having a dedicated staff member as a single point of contact made the process seamless, guiding me step by step. I was especially pleased with the post-delivery support, ensuring I was happy with the car and knew exactly what to do next.
Brilliant customer service, smooth delivery, accurate and timely updates. I love my EV experience with hassle free motoring. My charger was fitted in good time, neat and very helpful with lots and lots of questions from me. The car was then delivered on time and had been faultless. I would highly recommend the service to anyone able to access.
Excellent service from all of the team involved. Easy from start to finish.
Octopus EV, and Harry Rutland in particular, have been great from start to finish with our EV order. The information has been clear and easily accessible. The emails with links to each step of the documentation were easy to follow and there was no messing around with forgotten passwords or broken links. Harry has been easy to contact, flexible and has been quick to respond to queries. It has been a very easy process and customer service from everyone we have dealt with has been fantastic. I would definitely recommend Octopus EV. The installer of the charger, Blake, was also very approachable and helpful. He made a big effort to go through all the options for the electric box placement and made sure we were happy before proceeding. His work was very neat and there was minimum mess.
I have had a great experience to date with Octopus on my electric car order! Very impressive.
Fantastic service from Octopus EV. Process for selecting and ordering was very straightforward. They always kept me informed at each step in the process. Vehicle was delivered in good time and even came with £10 credit for Octopus Electroverse charging.
I was helped by Michaela and she was brilliant. She was patient while I asked a lot of questions around the salary sacrifice scheme, and just generally has offered amazing customer service. The scheme was really easy to navigate and had lots of ability to customise as needed.
Great communication, friendly customer service team and close collaboration between the teams too. The traceability of car is really well displayed and gave all the information required through the process from beginning to delivery. Overall very happy - shoutout to Ben who handled my order.
Great experience, vehicle arrived a head of schedule
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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