Amy was great
Amy was great, very patient with all of my questions and didn’t pressure or push for any decisions to be made until I was absolutely ready. Thanks for all of your help.

Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Amy was great, very patient with all of my questions and didn’t pressure or push for any decisions to be made until I was absolutely ready. Thanks for all of your help.
I wanted to take a moment to express my sincere appreciation for the outstanding support I received from Martin Riding while placing an order for an electric vehicle through Octopus. From start to finish, Martin made the entire process incredibly simple and stress-free. His expertise, patience, and willingness to assist at every step were truly invaluable. Whenever I had a question, Martin was always there to provide clear and helpful guidance, ensuring that I felt confident in my decisions. His dedication to delivering excellent customer service made the experience seamless and enjoyable. Thank you, Martin, for your professionalism and support—I couldn’t have asked for a better experience!
This is my first EV Experience. Isaac and the team patiently and expertly guided me through every step of the process. Everything went smoothly and communication was great all the way.
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Great customer experience! Dave was helpful, friendly and supportive throughout and made loads of time for me to talk through all the options, responding really quickly and finding me a great deal, without pushing an opinion.
Absolutely magnificent experience. From locating the car on the website, to ordering, to the courtesy and professionalism of the team who arranged everything to get the car delivered, to the quality of the car, to an email arriving within and hour of delivery from a real person asking if everything went OK - Octopus EV has been outstanding. 5 STARS - 10/10 - whatever the metric was they smashed it.
Lena has been excellent throughout and can't thank her enough. I'd have given 6 stars if I could!
I received outstanding customer service. Mei has been absolutely delightful. She is a real asset to the company. She goes the extra mile to ensure a five star service experience from beginning to end. Your sales representative was also extremely helpful and went above and beyond. Well done Octopus EV!
Excellent service from start to finish, special mention to Lewis and Jessica for there support
Octopus recently assisted me with getting a new vehicle. The experience has been very positive and the Customer Operations Specialist ,Duncan McGhee, kept me updated every step of the way. Any issue, no matter how minor has been resolved quickly and without fuss. I would recommend their services.
It appears that contracts are pretty much one-sided when it comes to the Octopus EV scheme. I ordered the ABARTH 500 Scorpionissima Cabrio on the scheme - document executed as of 4th April, 2025 and was given a potential car delivery date of May to July. Contracts were signed between my employer, myself and Octopus at that point. The expected mileage was 15,000 on the original agreement and it was a 4yr deal. I was perturbed to receive an email as if I had generated my own new quote for a different car on 14th May (last week), which showed a lesser model Fiat 500e with less annual mileage on the 3yr deal – and more expensive. I didn’t generate a quote. I got a note from Idris after that point, there who said they had sold out of the car in 2024…and if I was happy I should sign the contract for the newer, lesser car. I told him I was not happy – it had taken a month to tell me a car on their site had actually sold out at least 4 months before my order. But Idris assured me that there would be some form of goodwill. He was escalating it. I got a note back this morning – when I chased idris – that the level of goodwill is a £30 energy credit and I have the pleasure of waiting till October/December for a car. I am at a loss at the absolute lack of professionalism and lack of care from this organisation – if I didn’t pay this month’s bills due to my stock of cash having run out last year, I am sure they wouldn’t be happy and a legal process would ensue. After I sign a contract on a car that’s on their website…I expect the car. And I expect less of “it’s not our problem”. All in all really darned crap - if they cant sell, they aint gonna help you maintain it. Seriously - take this as a warning.
I was guided through ordering an EV with Octopus from Ryn Matthews. Excellent correspondence throughout and so helpful. A credit to Octopus. I am really happy with my Car and Intelligent Octopus Go energy. I have recommended my colleagues to look into purchasing.
I was quite a tricky customer however Amy was patient and understanding in my search for a vehicle to suit my requirements. Very proactive with sending information about things that might have met my criterial and not pushy, it was a case of when I was ready not a 'must be done now or lose out'. Explained things thoroughly so even an idiot like myself understood, which is a testament to the service provided.
Amy was very responsive and helped me find a cancelled car when I needed one.
Fantastic company with very helpful employees (Aaron & Mu-eed) especially as we’ve had most of our dealings with them always on hand to help & support whenever needed
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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