Great service
Great service, really helpful and knowledgeable

Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
I have very little knowledge in this area and I found the support from the team at Octopus extremely helpful. Jessica was particularly brilliant! Nothing was too much trouble. Once I was walked through it, the website was easily navigable. I think improvements are being developed to make the searches more specific to individual specifications - that would be my only criticism.
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Really smooth experience arranging a lease car from Octopus Electric Vehicles. Communications, whether by phone, email or text were always timely and full. All my queries were answered, and adjustments to my requirements were made without fuss. Delivery was made on a day that I chose, and the delivery driver was very friendly and helpful At all stages I was made to feel like a valued customer, not just another sale.
Had many calls with Charlie, walking me through the whole process, answered all the queries and made the experience super smooth.
My experience with Octopus EV has been really great. They have been really responsive, clear and helpful. It felt like a personal service with named advisers who I could contact by email or phone. Debbie Atug was my adviser and she was great throughout the process. Highly recommend.
I have recently taken delivery of a brand new VW ID3 supplied by Octopus electric Vehicles through a salary sacrifice scheme at work. What a fantastic experience it has been! Pankaj looked after me from day one with constant updates and kept me informed of everything and has since been in touch to check all is ok and im happy! I can not thank him and Octopus enough. And as for Driving an EV? WOW. I wish I had done it sooner, The only down side is my Husband and I are fighting over who takes it to work! I think we may have to sell our Petrol car and get another EV! Thank You Pankaj and all of the team at Octopus EV's for an amazing service! Highly recommended!!!
Great service!! Application was very easy and service was excellent. I was kept up to date every step of the way and staff where all very helpful. I would highly recommend the service to anyone looking to lease an electric car.
I am transitioning to my second car under their salary sacrifice scheme and have been impressed by Alexandra's in-depth knowledge and support during the process. She has been my main point of contact and has always be very prompt in all of our communications. Thanks!
All round solid performance. My previous company used lease-plan and renewing was a nightmare. The Octopus web-site was fine & all the operators I dealt with were keen to help and delivered what they promised. I am very pleased with the service I received.
My experience with Octopus was refreshing- regular update calls and nothing was a problem. Highly recommend to anyone thinking about leasing an EV. Thank you Octopus
Seemless from start to finish. Ordered 2 cars a few months apart and both delivered within 3 weeks. Great welcome packs with the car too
From start to finish, the process was easy and well communicated. Timelines were reasonable and everyone I spoke to on the phone was super helpful.
Very helpful and extremely smooth application thanks
This company discriminates against people based on age and disability. My mother is elderly and disabled, the offer of a leased EV was the ideal solution for family and carers to drive her where needed, plus she could have a disabled parking bay outside her home, so long the car must be leased in her name for this. But, Octopus EV and their finance partners “Close Brothers” have now turned-her down because of her poor Experian credit rating. However, because she has never applied for credit, had a loan, mortgage or credit card, she has no credit history and so no credit rating. But they have seen her last three months bank accounts that show she has enough funds to pay a whole year up front, and plenty of funds coming in to make the monthly payments. It is cruel to offer a product and then reject the client for a reason that doesn’t exist. My mother is upset, and worse, thinks she has done something wrong. People can own or lease a car in their name without a driving licence or ever driving the car, but not from Octopus EV. They’ve now come back to me. Apparently they’re concerned about the “length of the lease”. My mother is 99, which is why we took out the minimum 2-years lease. She is in good health and shows every sign of continuing to be so. However Octopus EV and Close Brothers assume she’ll be dead within two years, but then couldn’t any one of us also be dead within the next couple of years too ? We’ve now received this message from them: “We would be happy to discuss this further with you and take your feedback seriously. I'll ensure that we reach out to you today. Best Wishes, Samantha Customer Care Team Leader @ Octopus Electric Vehicles 444” Thank you very much for your lovely response Samantha. But of course, no one bothered to “reach out” to us for two days now. The word “Care” doesn’t really apply to your department does it Samantha ?
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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