Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Charlie was very helpful and super-responsive when answering my questions. I wouldn’t hesitate to deal with him again. I’ve yet to take delivery, so I can’t speak to the full experience, however, the early signs are very positive!
The process of ordering a new car can be stressful in most situations but I can honestly say that these guys take away of lot of that stress. They know their products well and will guide and help you make selections and WITHOUT the pushy salesman attitudes that comes with going to any dealer. The only reason I have scored a 4 and not a 5 is that the Website / App keeps showing incorrect information - I ordered my car on the 17th of April and even today 8th May it still does not show as 'On Order' and does not show the expected delivery date which I have been given by email as 24th May (the website shows Jun-Aug)
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The experience of receiving my new car from Octopus was made a much smoother and enjoyable process due to the excellent customer support and above and beyond expectations help I received from Hargun Ahuja. He anticipated problems and 'held my hand' through the whole process. This is the reason I can rate Octopus 5 star and will recommend to others actively.
Excellent ongoing advice, support and guidance from Sheldon. He clearly explained the pros and cons of the salary sacrifice scheme, relating to taking on an EV. When it came to making the order, he again helped us through the process, making it quick and easy to do the digital paperwork.
To date eveything has been great. Octopus Electric Vehicles have given great communication, so everything is good.
Michael Makinde my Customer Operations Specialist has been incredibly responsive and supportive since I joined this scheme a few months ago. I have had a few issues with my car as well as a particular issue that needed his support with talking to other teams internally. He has kept me in the loop as the matter progressed and part of the issue has been resolved successfully.
Excellent experience with Octopus, they charged a competitive price for a top install. Luke was super professional and neat with his work, polite and friendly did the work at a high standard, you can’t even tell the install was done. The lead time however is too long, some of the other suppliers offered a shorter wait but in the end it was worth i guess.
Customer service is very good, very quick and efficient, always on the ball. Billy was a dream to deal with and kept everything plan and simple. His knowledge of all things was superb and made everything so easy.
OctopusEV offered a wide range of electric vehicles on a variety of monthly tariffs and lease durations to suit your budget - some vehicles even come with a home charger. It’s a great way to try an EV without the upfront expense of buying a vehicle. Their staff are friendly and knowledgeable and always available to help you through the process. Debbie Atug helped me through the process. If you are an Octopus Energy customer, then you can take advantage of their Octopus EV tariff which is currently 6p per kWh between 11.30pm and 5.30am. An EV car achieve up to 4 miles per kilowatt - so 1.5p per mile driven. That’s £1.50 per 100 miles.
My experience acquiring an EV from Octopus was truly outstanding. The Operations Specialist, Francis, was not only highly knowledgeable but also exceptionally courteous. His genuine commitment to providing support made the entire process smooth and stress-free. He confidently addressed all of my questions with clear, helpful information. Upon receiving the vehicle, it exceeded my expectations in every way. Additionally, the aftercare service has been both attentive and thorough, reflecting a strong commitment to customer satisfaction.
I ordered a vehicle through a salary sacrifice scheme at work, with both myself and my employer signing the driver agreement. However, after three weeks of no communication, I was contacted and informed that the four-weekly cost had increased by over £80 - a rise of approximately 25%. While the agreement does state that prices may change before delivery due to circumstances outside of Octopus’s control, such a substantial increase was unexpected. I was later told the manufacturer had raised the price shortly after the agreement was signed, but it took nearly three weeks for this to be communicated to me. This delay has caused considerable inconvenience, as I now have to begin the process of finding a new vehicle again. When my employer followed up with our account manager, they were told that these price increases are becoming more common - and in some cases, can be as much as 50%. If you’re considering leasing a car through Octopus, I’d recommend being cautious, especially if you're on a tight budget or working to a specific timeline. I was disappointed by the lack of timely communication and the overall handling of the situation.
Victoria made the whole process in signing up to an EV so simple. She was always on hand to answer any questions and made the experience very satisfactory
Communicating with Amy was very easy and pleasant. We handled everything by email, which is very important for me. She always replied quickly, explained things clearly, and was patient and helpful every step of the way. Thank you, Amy, for your great support and kindness – I really appreciate all your effort!
From the very beginning of taking the first steps in my Electric Vehicle journey I was provided with very useful and informative advice which really helped me decide that now was the time to jump in to my first Electric Car - and what an absolute pleasure it has been!! I was assigned Colette as my EV Expert who helped guide me through any queries I had and who ultimately assisted with the final decision on which car and specification worked best for me. She was very patient as I changed my mind more than a dozen times!! Once the car was ordered I was then handed over to Angela who was my Customer Operations Specialist. Angela kept me updated throughout the entire process all the way through to delivery. Any issues were dealt with promptly and without fuss and she replied very quickly to any emails I sent. If you are considering Octopus Electric Vehicles then please don't hesitate. It has been a great, stress-free experience from start to finish! Thank you again!
Valentina has kept us very well updated and it very quick to respond, I have been impressed with level of service and communcation throughout. My impression of Octupus is they have a good culture.
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
This profile hasn't been claimed by the business owner.
