Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
One of the best customer experiences with any company. Amy was extremely helpful and covered every area of having an ev through salary sacrifice. Another great experience with octopus. Best company to deal with across energy as well!! Follow up after the call was also swift and detailed.
The team were very helpful and proactive in providing information without me prompting to ask for it. They were also very quick in answering any questions I had.
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***UPDATE: I am updating my review because after I posted, Dani at Octopus has been nothing short of amazing. She kept me updated every step of the way and made my order a priority. Dani stayed true to her word, and even when there was another slight delay, she was open and honest with me. I received a lovely bunch of flowers from Dani and the team, who went the extra mile to apologise for the handling of my order. They also covered half the cost of a rental car. I now have my new EV and couldn't be happier! I am over the moon with it. Thank you again, Dani, for looking after me.*** I ordered a car though Salary Sacrifice with Octopus on 11/03/25, the order was confirmed by the dealership on 13/03/25 - everything up to this point ran smoothly. The original delivery date was 31st March to 5th May, since then the delivery date has changed 3 times with no prior warning and no communication from Octopus. I have only found this out myself through tracking the vehicle. I have contacted Octopus on numerous occasions and their response is always the same ... "the order is progressing as it should and the dealership will be in touch soon to arrange delivery" - bear in mind that this is what I have been told for the last 4 weeks and that the delivery will be mid to end of May, then I found out yesterday that the date had changed to June to July!! On April 15th, I was informed that the car was in the UK. Yesterday I was told by someone else that the car is not in the UK?! No explanation given! I have questions - where is the car that was in the UK? Was it given to someone else? Was it sent back? Was it stolen? Or was it never in the UK in the first place? I do not have a car and Octopus know this, I have been paying for rental cars. Octopus originally said I could have an interim car, but at a cost of £700 per month! They said I would have to wait approximately 2/4 weeks for this and due to the fact that my car was due in around 4 weeks, I decided to stick it out and wait and then the car was delayed again! I have been told different information regarding delivery dates, lead-times for interim cars, location of my car and Octopus do not seem to care or offer any real explanation as to what has happened with this!! I was originally getting a new car elsewhere before I went ahead with this scheme, but when my manager spoke to me about it, I cancelled the car I was getting and went with Octopus, and I now wish I hadn’t bothered. I feel extremely let down and I would not recommend this company at all!
I had alot of questions prior and post receiving my vehicle and Francis (from Octopus EV) was at hand to provide detailed responses and ensure any further queries I had were also answered. I thank him for his attitude and application, by provoding me with the information I needed, he made me feel comfortable. Overall the responsiveness to responding, the follow ups with the car manufacturer and insurance company as well as answering all my questions, was just the perfect example of GREAT customer service. Thank You Francis and also other Octopus EV staff who made the whole process of owning an EV absolutely smooth
Update: Following my original review, I did proceed with the 200-mile round trip, uncertain if the funds had been transferred and fully aware I might be turned away. Fortunately, upon arrival, the vehicle was ready and the funds had been received. Dani, a Customer Care Executive at Octopus, reached out to acknowledge that the situation was far from ideal. She has been transparent about the shortcomings, confirmed that learnings have been taken from this incident, and has genuinely tried to make things right retrospectively. While the experience was undeniably frustrating, Dani’s response has prompted me to update my overall score to reflect the effort made post-incident. Original Review: Less than 12 hours before the scheduled collection of my new vehicle, I was informed that Octopus had still not paid the dealer—despite the delivery date being confirmed over two weeks ago. I’m now faced with the prospect of making a 200-mile round trip to potentially be turned away. This is for a vehicle worth over £100,000, with a substantial monthly lease payment attached. To make matters worse, I was cleared to sell my existing vehicle in anticipation of the new one, and I am now left without any transport at all. The entire process has been riddled with poor communication. My leasing handler, Hargun, has regularly failed to respond to emails—only engaging after I’ve had to call the helpline and escalate my concerns. This experience has completely taken the joy out of what should have been an exciting and memorable milestone. What I expected was a smooth, premium-level service. What I received was disorganised, stressful, and frustrating. Given the size of the financial commitment, the lack of professionalism and coordination has been nothing short of unacceptable. I cannot recommend Octopus based on this experience.
Really great service. Finn at Octopus provided incredible customer service; responsive, accurate and helpful. I am delighted with my EV and delighted with Octopus.
Disappointing Experience – Serious GDPR Breach and Unexpected Price Hike I ordered a car through a salary sacrifice scheme and signed a contract, only to later discover that my personal information had been shared with the wrong employer — a clear violation of GDPR regulations. This serious data breach is deeply concerning, especially as my details were in their possession the entire time. To make matters worse, after signing the contract, I was informed that the monthly cost of the vehicle had increased by £40, without any prior notice or explanation. This experience has been both frustrating and disappointing.
My experience with Jack, senior EV expert, was absolutely outstanding! He made everything from the vehicle search to the sign off process so simple and pleasant - couldn't be more grateful! He also made himself super accessible and didn't shy away from any of my silly questions. I'm now super excited about my new vehicle! Would highly recommend working with Jack and OEVs!! Thanks again, Jack!!
My issue sorted quickly and efficiently and in my time dealing with Octopus for various things including questions about EV's and chargers as well as refer a friend questions Robyn Elms has been fantastic every time I have spoken to her. Highly Recommended Customer Service
Really simple and user friendly process. All of the team very very friendly and professional, especially Rochelle who dealt with my car. Car was delivered as expected and communication was excellent throughout.
Fatimah was super helpful and didn't mind answering my many questions, even when she didn't know the answer, she was more than happy to find out the answer and come back to me straight away.
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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