Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Amazing customer service. So efficient and gave continuous updates throughout the process. I've not switched my energy account to them as I was so impressed. They are always available for contact and there app is really helpful.
Great customer service from Matt Rolls. He was knowledgeable, response and really helpful! Matt really helped with choice of car and made sure to keep in touch through the process. Now have my Polestar 4 and am really pleased with it and appreciative of the good customer experience.
Very knowledgeable & helpful. Explained how salary sacrifice worked, loved also how it shows what it means in your net pay and also talked a little about the what the electricity costs would look like. Let's you decide at your pace. Contract is clear and easy to follow, would definitely recommend a friend to use
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Overall my experience has been very good, I ordered my car early April and it was delivered on 24th April. Lightning speed delivery and I was kept in the loop the whole way. Ali from the Ops team has been amazing in supporting me and pushing this through for me. I love the car, great value, great service. I would highly recommend.
Michael took the initiative to reach out to me to help me secure the EV I was looking for. I didn't realise OEV provided this service, but he noticed I was still generating quotes after ordering one car so called me to see if he could help. In the end, he helped me order a nearly new EV before it went live on the website which I was very grateful for.
Slick experience dealing with Octopus and a good selection of cars. Mitch Bryan had all the info I needed and very helpful arranging a test drive etc.
After encountering a series of frustrating issues with my vehicle order, I escalated my concerns within Octopus EV. I want to personally recognise Ryan from the Customer Care team, who stepped in and handled the situation with professionalism, empathy, and efficiency. He organised a rental vehicle to cover a potential delivery gap, offered a fair goodwill gesture, and provided a genuine apology. His involvement restored my confidence in Octopus EV’s service standards. Thank you, Ryan, for turning what could have been a very negative experience into a much more positive one.
I've ordered two EV's through Octopus EV and both have gone very smoothly and I'm very pleased with the process, and very responsive communication throughout. A specific mention to Dave Attree, Euan Livingstone, and Rome Wotton who I have been in contact with.
great throughout
Mohammed from the fleet admin team is fantastic! He is very prompt at responding and gave all of the information I needed. He explains things in a very clear and concise manner and goes above and beyond to ensure I had all the information I needed. He's such an asset to the team - especially since he deals with penalty notices, fines etc - all of which have deadlines, he was responding at 7pm and then first thing the next day too. Thank you so much Mohammed. Hope you are recognised for being great!
Mohammed from the fleet admin team is fantastic! I've spoken to team members from lots of different departments at Octopus - energy, EV, EV installation, now fleet admin - and he is just wonderful! Responds promptly, really helpful, answers all questions very clearly and goes above and beyond to ensure I'm 100% clear and comfortable with the information given. When you're dealing with fines or penalty notices or anything with tight deadlines you really need someone like Mohammed, what a great team member - hopefully he's recognised as being so! He was working at 7pm trying to resolve my issue and right back on the next day before 9am. Thanks so much Mohammed.
Amazing service oriented people. All of the people I talked to went the extra mile, from my initial conversion with Tom, through to Michael helping me source a car within my timeframe. The whole process has been made simple, which included comprehensive onboarding. An excellent company!
Bryony was charming, friendly and unfailingly helpful. At no time did I feel under pressure, as her gentle prods were so discreet and mild, even though my dithering might easily have tested someone's patience. In the end, I didn't go through with the EV deal but had I done so, I could not have wished for a better person to work with than Bryony.
The whole process was smooth, efficient and at all times I was kept well informed. Communication was prompt and timely, the charger installation was clean and tidy and the delivery and handover of the vehicle was simple and smooth with a demonstration of the car controls and features.
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
This profile hasn't been claimed by the business owner.
