Informative and helpful advice
Informative and helpful advice

Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Excellent service throughout the process. They really do go that extra mile!
Great EV experts on hand to talk you through the process and send the different options. Especially Colette who was so friendly and helpful in giving me different cars for my budget.
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I recently ordered a Mercedes EQB EV through Octopus, using our organisation's salary sacrifice scheme, and I couldn't be happier with the experience.. From start to finish, the process was incredibly smooth and straightforward. The Octopus team were professional, responsive, and kept me well-informed at every stage. Any questions I had were answered promptly, and the entire process, from ordering to deliver was handled with care and efficiency. The car itself is fantastic, and knowing its part of a sustainable, cost-effective salary sacrifice plan makes it even better. Massive thanks to the Octopus team for making everything so seamless. Highly recommend!
Octopus Electric Vehicles did an outstanding job of keeping us informed throughout the whole process. It was a seamless procedure from start to finish. Lena was an absolute star - she answered any queries we had and offered outstanding customer service. We will be recommending OEV to friends and family. Thank you!
seamless process, kept good coms throughout, friendly staff, can not think of any negatives
I ordered a mini countryman and both myself and HR signed the driver agreement and the handbook. 3 weeks later I was told Octopus were still waiting on HR. However I was then told that I could not have the car at the price in the contract due to a pricing error. I have subsequently ordered a Renault Scenic and have received excellent service so far, although the monthly price was higher than I originally hoped to pay. Will update the review again once I have a delivery date.
Great communication throughout with very knowledgeable and passionate staff. Cerys was incredibly helpful and assisted me through the process!
Just received my new omoda E5 , it's even better in person. From the first point of contact with jack Jeffery to the point of delivery the whole process has been smooth and without any stress. Jack kept in contact regularly updated me on where we were for delivery dates and also ensuring the insurance and breakdown paperwork was in place just before delivery of the vehicle. I would recommend anyone to use octopus after the experience I received from jack he is a credit to octopus (so a big shout out to jack and over the moon with the quality of the car). Happy Easter. Thanks David
I had a great experience with OEV. All my questions where promptly answered and everything went well with the delivery if the EV. Great customer service from Mei.
My experience was so great, Rudi Morante made everything super clear, easy and explained the details really well
From start to finish the process has been amazing 👏 A massive shout out to Lydia from the salary sacrifice team who helped every step of the way!
Great service from start to finish. Initially spoke to David Ossai when trying to work out which car to get who was very helpful. I was then handed over to Debbie Atug once the car was selected and she was excellent! The whole process was very easy and I love my new Omoda E5!
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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