Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Olly Dovaston consistently exceeds expectations as our account manager. No issue is too minor for his attention. Implementing the Octopus EV scheme within our company has been a thoroughly enjoyable experience, and participants have expressed great satisfaction with the service provided.
Everything ran so smoothly from ordering the car, the communication whilst my EV charger was fitted and waiting for a delivery date, right up until the handover process had taken place – it was easy, and I couldn’t be happier!
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Dealing with Rudi was an absolute please. His knowledge and 121 service was outstanding and made the whole process very easy.
The support from Octopus, especially Harry Rutland has been first class. Moving over to a Electric Vehicle had been a 'no brainer' with cost savings showing immediately. Harry has been there all of the way, ensuring that the move over to an EV and home charger went smoothly. I would strongly recommend moving over to solar panels, battery, and a leased EV sooner rather than later. It is good to know that support from Harry will continue during my EV experience over the coming years.
Mei has been exceptionally helpful during the whole process before, during and after the delivery of my Octopus EV. This is a completely new experience for me and as such I was very nervous about it. Mei has been in frequent contact to help and reassure me every step of the way.
From beginning to end, everyone at Octopus EV has been great. Ibrahim was super patient with me and really helpful when ordering the car, Carys has been great (on many occasions) with support in getting set up with the car, my account and everything, and most recently Ellis with a really swift resolution of a minor problem. Thank you everyone - high recommended!
From initial enquiry with OctopusEV right through to the delivery of our car and subsequent queries after, the team we dealt with (Stephen & Nicole) were friendly, informative and very helpful throughout. We are extreme pleased with the car we received and the service we got and would highly recommend anyone to use OctopusEV to lease a car!
I can’t say how much I have appreciated the willing assistance of the team! A big shout out to Harry Rutland who really went above and beyond to make sure the issues (from my end) were dealt with, I can’t thank him enough. It has been a painless and pleasant leasing experience and I am delighted with my Omoda. Mathu was also brilliant on helping me choose the right car for me!
Excellent customer service. Very responsive and friendly. Provided great advice and answered all questions. Brilliant savings and financially beneficial. Would highly recommend. Particular thanks to Rome W and Dan S at Octopus who were exemplary throughout.
I have just ordered my second EV. I always find Octopus EV very helpful and prompt in responding to queries. Alex Sergison in particular has been excellent in supporting my requests. Very prompt and knowledgeable, she has been a pleasure to deal with.
Really smooth process from start to finish!
Dealing with Octopus Electrical Vehicles for the lease of a BEV was unbelievably easy. Alex Coleman provided helpful general advice in the initial stages and Harry Rutland then took over to oversee the process once I had made the decision to go ahead. Both were very pleasant to deal with and were able deal with all my queries in a clear and confident manner. The process for completing the lease online was entirely straightforward. The offer of a free wallbox and six months’ worth of charging (based on the agreed lease annual mileage) was a definite incentive to go ahead with my conversion to EV. The car arrived much earlier than expected - 10 days before the wallbox was due to be installed. The only disappointment was that it was provided with only 20% charge and no power socket cable to tide me over until the wallbox became functional. When I informed Harry he apologised, saying that Octopus Electrical Vehicles expected their partnership dealerships to supply vehicles with at least 50% of range on delivery; he immediately offered a £30 charging credit and arranged for a power socket cable to be sent. Based on my experience, I would have no hesitation in recommending Octopus Electrical Vehicles to anyone considering the purchase or hire of an EV.
Had a bit of disaster with SMART and Mercedes and initially Octopus have struggled to assist. We finally got this onto Bobby's desk and he got us sorted quickly and efficiently, dealing with Smart and their lack of UK infrastructure to get things moving. He gave us fair answers and refunded us some money as goodwill. Annoying it took me to complain but once I did he jumped on it for me and got us sorted to save a relationship I was ready to walk away from. Thanks
We'd like to acknowledge the outstanding customer service we received from Sheldon. He was always easy to contact for advice and patiently guided us through the process of ordering an electric car, making it very quick and simple from start to finish. He was very knowledgeable and able to help us make the decision as to which car would be best for our needs. The car was delivered to our door this week and we are very happy with our choice.
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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