Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Great experience from end to end. Great support from Kit in choosing the right car first, then Sara was great in all the support around delivery, documents and all the questions she answered for me. Great customer experience the Octopus way.
Mohammed at Octopus always responds quickly and efficiently and is a credit to the firm
I have two cars on the Octopus EV Salary Sacrifice scheme, and I cannot fault it. In fact, it is almost too easy and simple - it is no more difficult than shopping at Amazon! Everything about the scheme has clearly been thought through - from the initial online quote, the paperwork (just two electronic signatures), order tracking and updates from the dealer, delivery to my front door. Could not be easier. And the team at Octopus are always friendly, knowledgeable and helpful. The inclusive maintenance and insurance make it good value for money - getting a tyre replaced was as easy as going to Kwik-Fit and letting them get authorisation from Octopus. No need to pay anything - it is all done for you. I would recommend this scheme to anyone looking for a good value and worry free way to own the car(s) of your dream.
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Octopus have been great from the moment i contacted them to enquiry about the cars they offer. The process has been so easy and the delivery of my car was super quick. To make sure everything was going okay after delivery, I was contacted by Rochelle who was very helpful. The customer service from Rochelle and the team is excellent!
Kept well informed throughout . Tom was attentive and helpful.
Pankaj was incredibly helpful throughout the entire process, both before and after I received my car. He answered all of my questions promptly and made everything feel smooth and stress-free. Great customer service and a genuinely supportive experience. Highly recommend!
The agents were very helpful, I did change my order twice and it was handled perfectly
Octopus EV have been wonderfully proactive and responsive throughout the process of.leasing our Hyundai Kona Electric. The car is the perfect introduction to electric vehicle driving and clearly well chosen to be so. I couldn't be happier with the service.
Dealing with Octopus Electric Vehicles was a really simple process. At every stage I was kept up to date with what my options were, and received clear guidance of the cost of cars available to me. Excellent customer service from start to finish.
Worst experience ever. After repeatedly telling them by email and phone that I will pursue an EV vehicle if I deem the cost suitable they repeatedly email and ring me. Even thought I told them I will check here and there to see if a deal is available which I can afford then I will ring myself, still keep receiving phone calls. Not going to even bother checking anymore.
Really negative experience when ending my salary sacrifice contract.
Warning Check the T&Cs yourself, do not rely on getting the correct information from the advisor team. I done a quote on their website, and straight away I was contacted by an advisor. A Very friendly response I must say. However I asked a few questions about the T&C’s, and was given details that contradict what is stated on their website. (Luckily I decided to read all T&C’s myself. Which included Cancellation fee’s eg: if you wanted to end contract early. Also they WILL deliver to Northern Ireland, but they do NOT collect cars from Northern Ireland, only from UK mainland. I was told they would deliver and “pick up” at start and end of lease. It wasn’t explained that different rules apply to Northern Ireland. This can be found on the website however. It always pays to make sure and READ the T&C’s yourself. I imagine a lot of people won’t have, and will be too late once the contract is signed. Also be careful as in the small print all cars come with telematics (BLACK BOX).
Seamless as well as painless experience , and we were kept informed at all times . Throughout the process the communication was excellent and the availability of Octopus Staff likewise . Everything was on schedule and delivery handover was impressive
Barbara was fantastic
Great dealing with Mei. Very helpful and a pleasure to be looked after by them.
We’ve just returned our Tesla after a 3-year lease through Octopus Energy and have received a bill for over £2,000 for scuffs and scratches. There is no major damage – just what we’d honestly consider normal wear and tear after three years of careful use. . I’ll try to attach photos – but this is definitely not a car that’s been mistreated in any way. It honestly feels like a bit of a cash grab or scam, and it’s left a really bad taste. I would never use them again.
The service octopus provided was great from start to finish. Im so happy with my new car and how easy it was to order and have delivered to my door. I had regular updates on my car throughout the wait period and Rome Wotton sorted everything out for me - he was great. Always there if I needed anything or had any questions. Thank you so much again :)
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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