Super god service
Super god service

Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
Reviewers generally praise SILVAN for its quick delivery and helpful staff, highlighting experiences with employees like Søren and Nawin, who provide excellent service. Many customers appreciate the ease of ordering and the promptness of shipping, often noting that their items arrive well-packaged and on time.
However, there are notable complaints regarding product quality, with some consumers receiving damaged or poorly cut materials, which detracts from their overall satisfaction. Additionally, issues with the click-and-collect service and inaccurate inventory information have frustrated some customers. Despite these concerns, the majority of reviews reflect a positive sentiment towards SILVAN, particularly for its service and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 999 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.2 | 761 |
| Jul 25 | 4.2 | 238 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Virkelig behjælpeligt personale”
“Click an collect crap Det hele var pakket med skæve brædder Det dårlig service og ikke i orden at lægge skæve planke...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: SILVAN is #4 of 5 on overall rating in this group. On website & app, Ingrams Water & Air scores higher (4.6 vs 2.9).
500 reviews of SILVAN. Filter by what matters to you.
Super god service
Vi talte med en meget kompetent medarbejder, der havde godt kendskab til den parasol vi påtænkte og købe
Hurtig levering super udvalg gode priser
Værste kundeservice jeg nogensinde har oplevet. Køber d. 23/6 en pose pottemuld fra Silvan Hvidovre, som viser sig at være inficeret med en helvedes masse sørgemyg. Det finder jeg så ud af dagen efter omplantning, en sværm i hele lejligheden og spredning til andre planter gik virkelig hurtigt. Nede i selve butikken sværmer det også rundt med sørgemyg og i alle deres planter. Ingen tager ansvar, ingen kompensation intet svar fra kundeservice man kan bruge til en dyt. Har taget kontakt til jer 4 gange i butikken og via kundeservice, som bare henviser til deres fysiske butik. Er der en voksen tilstede?
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Effektiv og professionel betjening i Slagelse. Jeg indtastede click & collect nummer, og 3 minutter efter var jeg på vej ud af butikken med mine varer. Ganske fantastisk.
Min kæreste og jeg skulle bygge en væg, og vi fik simpelthen den fedeste og kompetente betjening af Niels Henrik! Han var yderst imødekommende, rar og virkelig hjælpsom! En fantastisk oplevelse, at blive mødt og betjent af en mand som ham.
Fantastisk service skulle blot bruge et par reservedele til toilettet. Tusind tak til Gerhard 😊
Hurtig levering
Ved køb af Einhell Buskrydder står der at der er brug for batteri og oplader. Det køber vi. Da vi modtager pakkerne og instruktion fungerer Buskrydderen kun med 2 batterier. Hallo !
Silvan i Næstved må være Danmarks dårligste…. Skulle købe pressenningsbøjler til min trailer, og havde hjemmefra fundet hvilken hyldeplacering de lå på. Jeg kunne ikke finde placering eller tagbøjler i butikken, så jeg gik på udkik efter en medarbejder jeg kunne spørge. Fandt en medarbejder, men desværre var hun travlt optaget af en privat samtale med nogle af hendes bekendte- så efter lidt venten opgav jeg og stillede mig i kø ved kassen for at spørge der. Blev henvist til cykelafdeling, hvor de selvfølgelig heller ikke var at finde. Endte med at sætte mig på en udstillingsstol midt i butikken og bestille varen som click and collect, den var så klar til afhentning 15 min senere…… Alt i alt en komplet håbløs oplevelse
personale kunne ikke finde min pakke. Ole, Kbh. V.
God betjening, og gode varer. Et sted man vender tilbage til
Camilla er Silvans sødeste blomst 🌹 Altid smilende og hjælpsom 🥰
Click and collect. Meget rodet omkring kassen. Fik udleveret min ordre - havde bl.a bestilt 3 plastkasser, men der var kun to, hvilket jeg selv gjorde opmærksom på. De to var så til gengæld slået i stykker i kanten, hvilket jeg selv måtte påpege. Fik selvfølgelig pengene retur, men ingen kasser med hjem.
Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
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