God og sød service
God og sød service

Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
Reviewers generally praise SILVAN for its quick delivery and helpful staff, highlighting experiences with employees like Søren and Nawin, who provide excellent service. Many customers appreciate the ease of ordering and the promptness of shipping, often noting that their items arrive well-packaged and on time.
However, there are notable complaints regarding product quality, with some consumers receiving damaged or poorly cut materials, which detracts from their overall satisfaction. Additionally, issues with the click-and-collect service and inaccurate inventory information have frustrated some customers. Despite these concerns, the majority of reviews reflect a positive sentiment towards SILVAN, particularly for its service and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 999 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.2 | 761 |
| Jul 25 | 4.2 | 238 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Virkelig behjælpeligt personale”
“Click an collect crap Det hele var pakket med skæve brædder Det dårlig service og ikke i orden at lægge skæve planke...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: SILVAN is #4 of 5 on overall rating in this group. On website & app, Ingrams Water & Air scores higher (4.6 vs 2.9).
500 reviews of SILVAN. Filter by what matters to you.
Jeg fik hjælp af en sød medarbejder da jeg havde besvær med at bære min pakke.
Billigt tørfoder til hunde, nemt og hurtigt at købe med Click & collect 👍
Som vanligt hurtig behandling af ordre og hurtig besked om varer var klar til afhentning ☀️😊
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Nem og hurtig afhentning
Var i Randers for at købe men have det ikke, men jeg kunne bestille over nettet inden kl. 14.30 så vil den komme dagen efter og det gjorde den det var dejlig
Hurtigt og effektivt
God service og den lejede maskine fungerede helt efter forventning.
Nemt at leje tæpperenseren, men afleveringen var ikke god. Kunne ikke få en kvittering, da kassen blev gjort op. Fik en besked dagen efter om den ikke var afleveret. Ringede til butikken og heldigvis var der en medarbejder som kunne huske mig ellers skulle jeg betale..
Bestilt fredag formiddag og modtog i pakkeshop lørdag til middag
Bestilte mine varer som click & collect. En af varerne manglede da jeg skulle hentede dem. Da jeg opdagede at varen manglede gik jeg ind i butikken. Herefter blev jeg sendt videre ind i butikken for selv at finde varen. Efter noget hjælp fik jeg varen. Der skal være mere kontrol med Click & collect så det ikke mangler nogen varer.
Bestilte en 3x6 m pavillon på Click and Collect. "100 % vandtæt". Fik den stillet op og da første byge kom var bord og alle gæster våde. Mage til møg skal man lede længe efter! Havde jeg vidst det var et Blue Mountain produkt, var det ikke landet i kurven. Der må være et minimum af kvalitet på de produkter i forhandler. Det her er TEMU niveau!
Fredag den 4. Juli bestilte jeg via webshoppen en Karcher ukrudtsfjerner til kr. 1434,95 og jeg betalte for ekspreslevering, så den ville ankomme inden kl 14:00. Pakken ankom allerede kl 12:00 med et bud og det var skønt, for nu skulle jeg i gang med at fjerne ukrudt. Da jeg åbnede kassen, kunne jeg straks se, at den havde været ude hos en anden kunde. Kassen var fuld af jord og græs og alle delene var slidte og ødelagte og den der skulle fjerne ukrudtet var væk. Jeg kontaktede straks kundeservice, som bad mig sende en mail og nogle billeder af varen. Jeg gjorde opmærksom på, at jeg havde bestilt for straks levering, fordi jeg skulle bruge varen samme dag og medarbejderen lovede at kigge på min mail straks. Jeg sendte mailen og billederne, som viste varen, men jeg hørte intet fra Silvan kundeservice.
Lynhurtig levering- dag til dag
God service !
Levering var 14 dage forsinket. Så vi kunne ikke bruge vores varer til det de var købt ind til.
Jeg var oprigtig ærgerlig over, at komme hjem med en pakke der ikke indeholdt alle elementer. Direkte ned at stå i kø for at skulle bytte den med en anden. Det havde været lettere ikke at anvende click n collect.
Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
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