Hurtig levering
Hurtig levering

Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
Reviewers generally praise SILVAN for its quick delivery and helpful staff, highlighting experiences with employees like Søren and Nawin, who provide excellent service. Many customers appreciate the ease of ordering and the promptness of shipping, often noting that their items arrive well-packaged and on time.
However, there are notable complaints regarding product quality, with some consumers receiving damaged or poorly cut materials, which detracts from their overall satisfaction. Additionally, issues with the click-and-collect service and inaccurate inventory information have frustrated some customers. Despite these concerns, the majority of reviews reflect a positive sentiment towards SILVAN, particularly for its service and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 999 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.2 | 761 |
| Jul 25 | 4.2 | 238 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Virkelig behjælpeligt personale”
“Click an collect crap Det hele var pakket med skæve brædder Det dårlig service og ikke i orden at lægge skæve planke...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: SILVAN is #4 of 5 on overall rating in this group. On website & app, Ingrams Water & Air scores higher (4.6 vs 2.9).
500 reviews of SILVAN. Filter by what matters to you.
Hurtig levering
Skulle bruge en boremaskine som skulle være på lager (3stk) hos Silvan Gladsaxe . Kørte derud for at se en tom hylde. Personalet oplyste at man ikke kunne regne med oplysningerne på nettet. De foreslog at jeg kunne bestille den clickandcollect , hvilket jeg gjorde. Få timer efter fik jeg besked om at nu kunne jeg afhente boremaskinen. Kørte derud igen samme dag for at få præsenteret varen , som var i en temmelig ramponeret æske uden forsegling . Brugsanvisningen var krøllet og en side var revet ud. Jeg skal bruge maskinen som gave, så jeg kan ikke bruge en vare der klart ligner noget fra et loppemarked. Nægtede modtagelse og fik penge retur . Kørte hjem og bestilte samme vare i Silvan Lyngby. Afhentede den næste dag uden problemer. Jeg gennemførte kun kampen med Silvan fordi ham, der skal have gaven, havde ønsket sig det fabrikat som I har.
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Fin oplevelse som altid godt produkt og hurtig levering tak
Venlig ekspedient udleverede de bestilte varer.
Fin og hurtig levering
Fin kundeservice da jeg ville fortryde et net køb. Jeg fik beløbet retur med det samme, da jeg var i en fysisk butik.
Altid positive og hjælpsomme! Altid fin og overskuelig orden på varerne.
Hurtig og nem levering. Fint produkt til prisen.
1000 TAK til John (og hans kollegaer i Silvan Nørrebro) for hans hjælp i morges! Jeg tog ind for at købe et par ting, og da de ikke havde en lidt kortere unbraconøgle på lager, så skar John mit ned i værkstedet i butikken. Service bliver ikke bedre! :) Mange tak, John. Du reddede min dag. Mvh Amy
Hurtig levering flinke levering
I rented post digging machine and had some problems. 1.pick and order order number doesn't work so guy at desk had to find it and took 10 min extra. 2. Machine blades are not sharp really dull. 3. Machine lack maintenance because it's was overheating and I used it anyway only 20mins. Customer service is fine :)
Udmærket handel, men deres forsendelse er elendig. Ingen track and trace, og da man, efter nogle dage, sender en mail og spørger hvor varen er, eller hvilket fragtfirma den kommer med, får man mail retur om at de forventer at svare indenfor 5 hverdage.
Dejlig Havebænk. God Kvalitet
Det var nemt at bestille og klar til afhentning da jeg kom.
Fin vare til god pris, og god rådgivning undervejs
Lækre varer og godt personale der hjalp mig med at læsse … super dejligt.
Jeg fik megagod hjælp og bliver generelt godt vejledt i den her butik. Særligt Gerhard er en stjerne i forhold til behandling af trægulve!
Pakken blev afsendt med det samme og var klar til afhentning dagen efter.
Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
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