Not the best communication but good…
Not the best communication but good service and fast connection

Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 856 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 42 |
| Sep 24 | 4.5 | 41 |
| Oct 24 | 4.6 | 34 |
| Nov 24 | 4.2 | 61 |
| Dec 24 | 4.4 | 61 |
| Jan 25 | 4.2 | 43 |
| Feb 25 | 4.6 | 61 |
| Mar 25 | 4.4 | 76 |
| Apr 25 | 4.4 | 86 |
| May 25 | 4.0 | 59 |
| Jun 25 | 4.4 | 62 |
| Jul 25 | 4.2 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | −1% | 856 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | +3% | 175 |
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
Not the best communication but good service and fast connection
The problem was that I am not tech savvy at all so had to wait for a friend to connect me , if an engineer had been here todo it it would have been 10 out of ten.
Excellent service 👍👍👍
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Fantastic. Installation day the engineers came late am but we wasn’t in as the appointment was booked for pm. However, they came back at the allotted time and had everything in place within an hour, leaving no mess. The guys were very courteous, efficient and helpful. Unfortunately there was no router on the day, and it was explained that Squirrel send the router after installing the main line. They explained clearly how to connect the router when it arrived. This was also explained in an email that the router would be delivered in 2 days, but it arrived the next morning. We’re currently getting in excess of 679 mbs on our phones so haven’t even checked the speed on our laptops! Purchased the 900 mbs speed with a guaranteed speed of 450 mbs, so we’re very happy. Highly recommend Squirrel and the 2 year contract deal we got
INSTALLATION WENT WELL,WI FI APPEARS TO BE OK NOW, IF IT STAYS LIKE THIS I'LL BE HAPPY.
After signing up as a customer in February I was told that additional work was needed to connect to my property. I was visited by an engineer in March who informed me of the work that was needed to get fibre hooked up to my property, including digging up the pavement and part of my property to bring the cable to the house. I was advised I would not need to be at home for this work.
Install was done very well by ryan who was very courteous and acted very proffesional router was an easy set up and speeds seem very good recommend
The good is I am getting the speeds as advertised, the bad is I still have to stay with my old service provider as my phone hasn't been switched over yet. When I signed up, it asks for your current provider, it couldn't find Origin Broadband, so they said I had to cancel my current service personally which I cannot do, as around 10 days after I signed, they sent me a text to ask who my old provider was so they could port my phone over. I need my phone for emergencies with family members, so I cannot cancel my Origin account until I get my digital landline through Squirrel, which could be another 2 weeks. So basically I am paying for 2 providers at the moment.
Thus far - a very smooth and stressless transition! After being with my previous provider for over 15 years, I felt a little aprehensive switching - I needn't have been at all! Easy setup, fast service and internet and cheaper monthly cost, not to mention that the switch was all managed by Squirrel...I couldn't be happier with my decision to "take the leap"!
The telephone transfer approach is all wrong in that the number transfer request is only submitted on the day of installation. Other providers I've used had it organised so the transfer occurred on the day the kit was installed, likewise for the router (which took 2 days to come). So, no internet for 2 days and for us, because the telephone transfer went wrong, 3 weeks paying for 2 internet services until the phone was transferred. Also, we had to chase Squirrel about the telephone transfer as they were not monitoring that the transfer request had not been actioned by the 'third party' who organise this and my current provider had not been advised about the need to transfer, hence continued to bill us. So, all in all a right mess-up for the transfer. Two stars given because they are cheap, and customer service seems good so far.
Fantastic customer service. Easy to set up . Engineer on time and very helpful . Would recommend 100%.
From start to finish everything was as planned and expected. Would recommend
The Installation team arrived mid-morning on the day and explained to me what they had to do and what the best option would be, they were quick with the installation and left the place clean and tidy. The router came the following day as promised and I was up and running in no time I am quite happy with the service from Squirrel Internet.
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
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