Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 856 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 42 |
| Sep 24 | 4.5 | 41 |
| Oct 24 | 4.6 | 34 |
| Nov 24 | 4.2 | 61 |
| Dec 24 | 4.4 | 61 |
| Jan 25 | 4.2 | 43 |
| Feb 25 | 4.6 | 61 |
| Mar 25 | 4.4 | 76 |
| Apr 25 | 4.4 | 86 |
| May 25 | 4.0 | 59 |
| Jun 25 | 4.4 | 62 |
| Jul 25 | 4.2 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | −1% | 856 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | +3% | 175 |
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
Good experience from start to finish. Customer service easy to access and quick to respond. Engineer who installed cables was very helpful and professional. One very happy customer and so much cheaper than our old supplier who had the local monopoly for years.
I found it very easy to connect when I received the box. I have never had done anything like it , but the instructions were very good. The young man who came to do the change over was very nice.
Finally got WI FI and it's not Kcom 🙏
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It started from the Installation, the man was friendly, professional and ready to go, he immediately noticed where the set up was going to be was not ideal, in one call another team arrived, moved the initial wire to where he believed we would get optimal service, then no mess, no fuss installation, router arrived next day, simple clear precise set up to follow. My download speed is over three times faster, my upload speed is well over 300 times faster, as an online gamer I am very happy with that and the best part of all, i'm saving money each month, extremely happy, I was nervous to change from a service I had used for 20 years but there was no need to worry, so quick, so easy, so smooth, I could not have asked for more.
Brilliant service and very smooth
The ease of the switch over also the young man who did it all very professionally
Not happy at all, booked in my installation for 23rd April. Then get a text message on 15th April to say an Engineer has been to compete a span to the property but was unable to gain access as the alleyway gate was locked. Nobody informed me that anybody was coming I had no idea. But this wasn't a big issue as it said they would be back on 17th so please can I ensure the gate is left unlocked. Well I cannot just leave it unlocked all day as it is a security issue for all the houses that it leads to so I made sure I was in all day so that I could unlock it when they came. Then at 4:45 pm on the 17th I got another text message saying my order had been put on hold and my installation date canceled as the engineer could not gain access again. I waited in all day and nobody knocked on my door, if they had I would've unlocked the date for them. So I rang them and arranged the span for the 22nd of April but then got a text saying it had been arranged for the 29th of April so I thought oh they've just put the wrong Tuesday down by mistake so I rang them, but was told no sorry the next available date for the span was actually the 29th April and then the installation date for the 1st May. I got the impression too that they blamed me for this, even though it was their fault, and that they were putting it back on purpose as I don't see how they had no more spaces to do the span whatsoever for 12 days when the first time they were back only 2 days later. So anyway this would mean being without Internet for a few days as I had already given the notice to cancel my Sky internet so after thinking it over for a few days, I cancelled the whole lot. Really annoyed as it's their fault that the engineer couldn't be bothered to knock on my door, yet because of that the time got put way back so I'm very frustrated with Squirrel and would not recommend.
Installation went without a hitch, engineer turned up on time, he was polite and professional. The service is slower than my old provider but I accept that and it is what I chose so fine. I like the service as it gives me unlimited access which is what I wanted and it works fine for internet browsing and streaming TV, and only £25 a month. Very happy so far, would recommend.
Kept me informed of all that was going to happen. Quick and easy insulation. All very pleasant. Upto now going well.
Much better value than Kcom, engineer turned up bang on time. Now paying half the price for a much faster package
Internet is good on ground floor where router is but upstairs signal and speed not great unlike Plusnet who had good signal throughout the house. So bit disappointed in router signal strength.
Although the new router seems to be working ok and the internet download speed is close to the promised 900Mbps, there have been a couple of issues with the installation and switchover to Squirrel. The first issue was when uSwitch failed to contact Freedom Fibre about the change in service, delaying installation by 9 days. The installation took over a day because of some complication but was not communicated directly to me as I was at work. Finally, my upload speed is around a third of the download speed, so it seems the complications with the new line were not fully resolved. I appreciate that Squirrel may not be directly responsible for these problems, but hopefully they can use this information to support smoother customer service in future.
easy to switch, super fast (like really fast); I downloaded a 5.5GB Ubuntu ISO in under a minute! Pleasant installation guys, and a simple setup; I wanted to use my own Draytek router and it was no problem to set that up instead of the Linksys one they provided (which was probably an OK router, I’m just fussy). I’d recommend Squirrel they’re better than some of the main ISPs and cheaper.
Smooth installation with no hassle. Very good service so far.
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
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