Worth it!
Very easy experience, came and installed and was done quickly and no mess left behind. And install was easy also.

Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 856 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 42 |
| Sep 24 | 4.5 | 41 |
| Oct 24 | 4.6 | 34 |
| Nov 24 | 4.2 | 61 |
| Dec 24 | 4.4 | 61 |
| Jan 25 | 4.2 | 43 |
| Feb 25 | 4.6 | 61 |
| Mar 25 | 4.4 | 76 |
| Apr 25 | 4.4 | 86 |
| May 25 | 4.0 | 59 |
| Jun 25 | 4.4 | 62 |
| Jul 25 | 4.2 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | −1% | 856 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | +3% | 175 |
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
Very easy experience, came and installed and was done quickly and no mess left behind. And install was easy also.
Can't fault the instalation teams in bringing Squirrel Internet to my home. They were very efficient, polite and friendly.The router arrived on time and although I'm not tech savy was easy to get working. Getting a good signal at the moment and its a just a phone call away should I need help or advice.
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Excellent service
Great service and installation. Very pleased.
Really poor customer service team & Installation team don’t seem too bright either. If you are novice and let them sling it where they want I’m sure you will be fine. If you have decent equipment the likes of unifi dream machine ect the engineers seem a bit lost and puzzled. will be avoiding Squirrel Internet Ltd & MS3 from now on
Excellent installation and great internet service so far. Still under the 1Gb, but they are working to improve on that quickly. Would highly reccommend.
Squirrel is absolutely brilliant I made my move from virgin and its the best thing I've done this year ... they are that good I would gladly take a 5 year contract out with them as it just simplifies my broadband
Nice to eventually upgrade to fibre and we choose Squirrel due to neighbours giving it good reviews. Sky Broadband was becoming a bit hit and miss, so we decided an upgrade was necessary. So far so good and the whole installation procedure, and set up, was smooth and easy!
The whole process was carried out brilliantly. Freedom Fibre were excellent when attaching the new broadband line and Squirrel delivered the Router the very next day. It was easy to install and has worked exactly how they said it would. The advisors from Squirrel provide a first rate service and the new broadband speed is amazing.
Easy installation everything works well can't complain so far!
No hassle easy installation
Great service. Polite and friendly staff. Engineer who came to install was polite, friendly and kept everything clean & tidy, he even hoovered the brick dust from drilling the wall. I didn’t catch his name but know he used to be in the army. He is a credit to the company! Explained instructions for when my router arrived in the post, this was delivered the next day. So far no problems and very happy with the service and price I have received. I also had a query and it was great to actually speak to a human and my query was answered quickly and professionally.
easy to contact and very helpful had no problem with the convertion from other supplier to them.
We have changed over from Virgin internet and are finding Squirrel to be equally as good, also very helpful service and clear speaking staff we would recommend Squirrel to anyone.
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
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