Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions.
The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd has a positive customer experience.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
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Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
856
100%
-0.3
● Low
4.5 / 5 overall
=
856 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.2▼ 0.3
12-month avg
4.4
All-time
4.5
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.6
42
Sep 24
4.5
41
Oct 24
4.6
34
Nov 24
4.2
61
Dec 24
4.4
61
Jan 25
4.2
43
Feb 25
4.6
61
Mar 25
4.4
76
Apr 25
4.4
86
May 25
4.0
59
Jun 25
4.4
62
Jul 25
4.2
47
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 415 positive reviews
Customer service39%
160 mentions
Fast & efficient35%
144 mentions
Easy to use25%
102 mentions
Prices & value16%
67 mentions
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
On “Customer service” · Jul 18, 2025
Top complaintsof 67 negative reviews
Customer service37%
25 mentions
Installation30%
20 mentions
Payment issues18%
12 mentions
Cancellation16%
11 mentions
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
On “Customer service” · Jul 14, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
Overall rating and review count for this company and similar companies
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
Reviews
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great experience, the gentleman that fitted out fibre was a great guy, easy to talk to, polite and informative.
Me and my partner wish him the best of luck!
Today morning onwards i am not getting internet,there website is also down,not able reach given customer care number.because of this i had to reschedule all my meetings. This is totally annoying. If someone from squirrel is reading this ,do something about this.
We have only had Internet 3 weeks it has gone down three times all ready this not a good service at all really disappointed at this at this provider sorry to say.and the company ms3 did not want to know and could not keep us updated .
wanted to ask a question. rang and got straight through to a knowledgeable human .. great customer service.. all good
internet blistering ..
so up to now very happy with squirrel internet and would recommend
First-rate service and a no-brainer in my opinion. AAA+
Given the rising cost of living and the constant price hikes from other providers (who continue to post eye-watering profits that make your blood boil), I decided it was time for a change. I ditched my previous providers for TV, internet, and landline in favour of using a Firestick, Freeview, and a new broadband provider – I wasn’t watching everything anyway. After thorough research, I came across Squirrel for my internet service, that appears to cover pretty much anywhere.
Squirrel offers a superior product and service across the board. Having previously used the “big names” like Sky and Virgin over the years, I’m genuinely pleased that a relatively new provider (established in December 2020) can deliver such high-quality speeds and pricing that’s exceptionally competitive that fulfils my multiple WiFi needs:
Installation – Carried out by MS3 within a week of signing up, the installation was seamless and entirely professional. I was kept informed at every stage. After receiving my installation date (you don’t need to be at home for the external work), I came home to find the broadband cable neatly installed and ready for the engineer’s visit. Three days later, the engineer arrived as scheduled and installed a small internal box exactly where I’d requested in my living room near the planned router location. The service was tested and commissioned on the spot. The router arrived the very next day, as promised.
Connecting the router is simple: plug the Ethernet cable into the wall box and router, power both units, and switch on. It takes around five minutes for the router to complete its start up. Note: You’ll need two power sockets – one for the internal box and one for the router.
Service Quality – I’ve now had the service for just over a month, and it’s been spot-on. Both upload and download speeds are exceptional and exactly as promised. I have 13 Ring cameras around my property, and the return picture quality, especially when viewed remotely, is outstanding, with no lag (this is where the high upload speed really makes a difference). Streaming services also perform excellently.
Top Tip: Get yourself a VPN – it can significantly improve streaming performance.
Phone Line – If you’re keeping your existing number, it took just over two weeks for mine to transfer. Call quality has been crystal clear, with no static or dropouts.
Customer Service – Every interaction I’ve had with Squirrel and MS3 has been professional, polite, and prompt. They may not operate on Bank Holidays – but who does, if they can avoid it?
Summary & Tips – If you’re experiencing issues, I’d suggest contacting Squirrel politely and constructively and they’ll do their best to help. Remember, the person on the other end of the line likely isn’t an engineer and certainly isn’t the cause of the issue. They’re just there to assist – and no – I’m not an employee or being paid to write this – just a very happy customer.
Top Tips for New Customers:
1. Plan your router location and ensure you have a suitable-length Ethernet cable.
2. Ensure you have two power sources for the internal box and router.
3. Consider a Wi-Fi booster system to extend your coverage. I use and highly recommend the Tenda Nova Mesh Wi-Fi 6 AX3000 (MX12) – it covers my 4-bedroom semi and reaches well beyond the garden.
4. Monitor your broadband speeds regularly via speed tests. For best accuracy, test over a wired connection. Wi-Fi tests can show lower speeds due to interference or multiple devices.
5. Be patient with telephone number transfers, this takes time and depends on your previous provider releasing the number first before Squirrel can have access to it to connect you again.
6. CCTV systems can impact Wi-Fi speed. Consider connecting them to a booster and reserving your main router connection for your internal devices.
In conclusion – Squirrel provides excellent service and value. Where else can you get these speeds at this price? In today’s market, saving money without compromising quality is a win.
Thanks, Squirrel – extremely satisfied!
A great choice of provider, great service and speeds. I was a little nervous of leaving my previous provider if 25 years but I decided to give these guys a try and I’m so glad I did. No complaints at all.
We’ve been waiting almost 3 weeks for them to come and do a pre-install for our internet, twice it’s been cancelled due to a “conflict with the neighbour”. After the first cancellation I waited for them all morning watching to see who could be causing a conflict (as the company wouldn’t provide me with this information) and nobody even turned up before we got another text saying they’ve cancelled due to another conflict. Don’t bother with these time wasters go with another company and pay the bit extra to actually get connected
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions.
The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
