Excellent Service
Mark was excellent who explained everything to us when we were clueless

Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 856 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 42 |
| Sep 24 | 4.5 | 41 |
| Oct 24 | 4.6 | 34 |
| Nov 24 | 4.2 | 61 |
| Dec 24 | 4.4 | 61 |
| Jan 25 | 4.2 | 43 |
| Feb 25 | 4.6 | 61 |
| Mar 25 | 4.4 | 76 |
| Apr 25 | 4.4 | 86 |
| May 25 | 4.0 | 59 |
| Jun 25 | 4.4 | 62 |
| Jul 25 | 4.2 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | −1% | 856 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | +3% | 175 |
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
Mark was excellent who explained everything to us when we were clueless
Such good communication from start to finish, which was a huge contributing factor to our switch so thank you. Had a slight issue with the placement of our internet by the previous home owners and kcom but they kindly sent the router before the install and the engineer did it all for us. Has installed the box on the wall and it’s is much neater… 10/10 would recommend so far
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Had no connection for a week but rang the helpline everyday and the gentleman I spoke to was very polite and patient with me.must have been fed up of hearing my voice to be honest.But I now have Internet so we'll pleased.
I found the experience a seamless one changing from my old broadband company to yourselves. I was assisted to change my email address and kept up to date on all the changes and progress at all times. The installers at Squirrel internet arrived on time and the installation was discussed first. We worked with the installers and engineer to connect us up to the internet Which was done quickly and left no mess. I am now up and running and can’t only speak highly of Squirrel Internet.
So far so good, easy installation, no hiccups.
My contract with sky was coming to an end on July 5th. The only reason I chose to go with squirrel was because of the price difference. Now I understand why it’s so cheap! At the back end of May I decided to go with this company. 6th June an engineer was sent out to check the service could be migrated - great start I thought. I soon received an email on the same day stating that nothing else was required and the internet could be migrated over without a problem…. The end of June arrives and I’m 5days from being without a contract & no communication from squirrel. I contacted them to find out what was going off & was told someone would get back to me that same day - they didn’t. 2 days later, I decide to chase them (again). I received an email back asking if I have a modem in the property, (I had already told them in previous emails that I only have one from sky), no response back. 5th July I chase them again to find out what’s happening in a panic my internet was going to be cut off. They got back to me asking me the same questions about the modem and they will need to arrange an engineer visit, the earliest they could do was 17th July. 🤦♀️ I’ve never known anything like it. I was seeking a cheaper broadband within plenty of time to get it sorted before my contract ran out with Sky, you’d think 2 months notice would have been enough but clearly not. Upon explaining to sky the current situation they are now going to match squirrels offer & have been very apologetic for my experience throughout just needing a very simple swap over! I never had such a palaver when I switched from BT to sky a few years ago. The modem was sent out simply to plug into an already existing line & it was up and running. Squirrel said they need to use a £5000 tool in order to plug it in so god knows what they was intending to do - nothing was made clear aside from the fact they don’t communicate between each other, & clearly don’t seem to know what they are doing. I cancelled my order today as it just seems to be so difficult and stressful. Very poor customer service from the off, took 2 months of talking & still nothing was done. If i was you I’d stick with the providers that know what they’re doing!!
So far so good
I can not thank Patrick from customer services enough for getting my issue and repair to my internet line sorted, part of a tree near by had fallen taking my internet cable down with it, the following day the engineers where here to repair it lovely punch of lads can’t fault this company for their fast response, thanks again guys
No issue works well
Turned up on time very friendly and helpful and cleaned up after himself very good service
So far it has been very good time will tell
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
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