Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions.
The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd has a positive customer experience.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
Read full summaryShow less
Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
856
100%
-0.3
● Low
4.5 / 5 overall
=
856 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.2▼ 0.3
12-month avg
4.4
All-time
4.5
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.6
42
Sep 24
4.5
41
Oct 24
4.6
34
Nov 24
4.2
61
Dec 24
4.4
61
Jan 25
4.2
43
Feb 25
4.6
61
Mar 25
4.4
76
Apr 25
4.4
86
May 25
4.0
59
Jun 25
4.4
62
Jul 25
4.2
47
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 415 positive reviews
Customer service39%
160 mentions
Fast & efficient35%
144 mentions
Easy to use25%
102 mentions
Prices & value16%
67 mentions
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
On “Customer service” · Jul 18, 2025
Top complaintsof 67 negative reviews
Customer service37%
25 mentions
Installation30%
20 mentions
Payment issues18%
12 mentions
Cancellation16%
11 mentions
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
On “Customer service” · Jul 14, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
Overall rating and review count for this company and similar companies
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
Reviews
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
Left my old provider to go with these, they cancelled my installation appointment the day before and said they'd rectify in 7-10 days. Been 11 days and can't get through to them. Very disappointed
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The fitting of the cable.
It was fitted at the front of the house onto quite new render. It could have easily been fitted at the side of the house onto brickwork so it wouldn't be an eye sore.
The installer could have asked for my preference on where to install
I have sky q installed with two tvs. It worked fine with previous system but dors not work now. I have contacted your help line twice and have had respectful assistance but i still don’t have working tv.
Easy to get in touch and arrange to transfer to squirrel. The engincame in good time for tge appointment. Was polite and helpful throughout. He even cleaned up after himself. Everything was set-up in good time.
Good. Luck trying to Contact these People.. I can't.
Aprx 20 hour disconnection and they did not even apologise.
Quick to take your monthly subscription.
Definitely changing supplier when contract finishes.
Swapped from virgin, speeds so much better. Better price. Better connection.
Even in the first day the service was down, but on the website it had regular updates with what was going on and what they was doing to sort it out. Since that day, been spot on!
From the day of ordering to finally getting on line all went smoothly. The connection to the network was done professionally and with care to our needs. It all went down hill 1 hour after being connected but this was nothing to do with squirrel, rather the MS3 network suffering a massive outage. Disappointed... yes but I was pleased to read this isn't a regular thing so I'm happy with my choice and the wifi connection has been constant and solid since the initial issue.
I ordered Squirrel on 8th Feb. It's now the middle of May and they still haven't got it done, and now they've even cancelled the order.
On their first visit, they failed because someone was parked over one of the BT pits. Fair enough.
But then they 'forgot', and I had to chase them multiple times to get them to visit again.
On their second visit, they found that the BT ducting was blocked. Again, fair enough, not their fault that the builders damaged the ducting. Until the engineers started blaming the first team for not checking the property ducting was clear on day 1, which was A BIT RICH since two of the engineers were from the SAME TEAM that failed to rod it on day 1. Gaslighting at its finest.
They then turned up for a third visit unannounced. Attempted to rod the ducting again. WHY? We know it's blocked.
And a fourth visit, again unannounced. Attempted to rod the ducting again. Seriously?
And a fifth unannounced visit with the rods. This time they actually dug up some of the path and found why the ducting was blocked, and realized they would need to dig up the road - something they really could have discovered weeks and weeks ago. They promised me the road dig had been 'booked in for May 1st/2nd'.
Then a service agent called me to confirm that engineers would be visiting on the 2nd May, and said "because the ducting works have been completed". Ummm NO they haven't. The ducting works have NOT been completed. I told her that someone has been telling her porkies, because the ducting works still need to be done. The road still needs to be dug. She told me she would find out, and ring me back.
She ... didn't ... ring ... back.
They've posted out my router with instruction to plug it in - IN TO WHAT? There's no fibre to my property yet.
Then May 1st came and went, and nobody turned up to dig the road on the day they promised.
Then at close to midnight, an email "there is a car parked over the pit we need access to ... this order has been delayed until this can be resolved".
WHAT? You're meant to be digging up the road, but you're emailing me about a parked car that happened two months ago, and that it is blocking you installing the fibre through the duct that you HAVEN'T LAID YET under the road you HAVEN'T DUG YET!
I emailed asking for explanation, giving a breakdown of all the events, and asked when the road would be dug.
They sent NO RESPONSE to my mail.
And then, UNANNOUNCED as always, they turned up again on May 15th, two weeks after agreed. They dug up the road, and laid new ducting.
I thought finally, things are moving... And then the same night after they laid the new ducting, Squirrel emailed me "YOUR ORDER HAS BEEN CANCELLED".
What the actual DUCT is going on here?
I contacted them again on Monday to find out WHY they are cancelling my order.
First they try to tell me it's because of the parked car - the parked car that happened MONTHS AGO.
Then they tell me it's because I didn't respond to their message telling me about the parked car - WHICH I RESPONDED TO THE NEXT DAY by sending them an email asking what the heck they are doing and why they are emailing me about a parked car that happened months ago.
At NO POINT does the service agent ever admit this is any kind of mistake. Never does he say anything like "Sorry, this install should not have taken three months." "Sorry, we should not have cancelled your order." "Sorry, our communication was not up to par."
They're telling me the only way forward is if I put in a NEW order, but I'm thinking WHY should I even go with this company now? They've demonstrated they are COMPLETELY INCOMPETENT at organizing the installation, and probably could not organize a drinking event in a brewery. They've failed to turn up on days they promised, turning up unannounced on other days. They've sent me messages showing they have no idea what is going on. They've failed to respond to email. Then they have cancelled my order telling me it's because *I* have failed to respond, even when I when I had responded and was still waiting for a response FROM THEM. And then to top it off, not even a 'sorry' when I contact them about it.
Quick install and generelly tidy but did take off paint on the wall so need to redecorate.
Since install have had 24hr with no internet due to issues with MS3.
Also when installed, current provider cut off supply immediately before the router arrived and was setup so was without internet for a day or so, could have down with a bit of overlap to have a smooth transition.
Just joined squirrel and was found to have no internet for over 24 hours
Just joined squirrel and was found to be without internet for over 24 hours. Couldn’t contact anyone via phone? Sent an email and had no response. Not a happy customer
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions.
The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
