Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 856 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 42 |
| Sep 24 | 4.5 | 41 |
| Oct 24 | 4.6 | 34 |
| Nov 24 | 4.2 | 61 |
| Dec 24 | 4.4 | 61 |
| Jan 25 | 4.2 | 43 |
| Feb 25 | 4.6 | 61 |
| Mar 25 | 4.4 | 76 |
| Apr 25 | 4.4 | 86 |
| May 25 | 4.0 | 59 |
| Jun 25 | 4.4 | 62 |
| Jul 25 | 4.2 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | −1% | 856 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | +3% | 175 |
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
Squirrel were really easy to get started with, they arranged the installation quickly and when I had questions their online support was super helpful and covered everything. After the install the router came the next day and was a simple case of plug and go, worked out of the box. So far the speed has been perfect, just as advertised.
After being with KCom for years I was sceptical about changing broadband providers, but now so glad I have. Ive only been using Squirrel for a short time but so far so good and a lot cheaper
every thing weht smoothly no probs
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I have just joined and it's early days but everything seems to be OK at the moment was easy to get signed up with your colleague happy with the price a month as I was paying bit more with k kom so at the moment it's happy days if I have a problem I know who to call
All done at appointed time, installation very quick and very tidy. Phone connection cam through on appointed day very happy
Good Service and good customer service with the Engineer during installation. But Router should arrive before installation not after installation so that the Engineer can assist customers who might not know how to set it up. Other than that good speed, good connectivity so far and good price, so I definitely recommend it for others.
Install went nice and smooth, received router plugged it in and all was good for 2 days,then problem with connecting to actual web even though WiFi signal was excellent,after a couple of online conversations with there technical guys( using hotspot off my phone)they decided to send me a new router out,which solved all the issues,so cannot fault the excellent service
Just a quick message with regards to Squirrel Internet. I have been with them for 18+ months now Never had any issues speeds are fantastic, as promised no price increase during my contract. Most pleasing whenever I have called customer services they answer within 2 mins which Is highly impressive. I spoke with Patrick recently was very polite, knowledgeable and answered all my questions to my full satisfaction. It's the reason why I felt compelled to write a review. Keep up the excellent service.
So far, everything just went smoothly. Since its ip i don't need to mess around with ppp username and passwords. You guarantee 500 mbps with a wired connection but I typically get 890 mbps over wireless. My streaming seams to work better too, customer service was very informative for me.
Read the reviews and got excited to find a great priced contract. Filled out a request form for installation, arranged a day/time slot (between 12pm-5pm). Received 2 reminders of the date/time. We made sure one of us was available and not at work. No one turned up, no one got in touch. I rang, no apology, just that they would look into it. We decided to cancel.
The engineer was friendly and efficient in the work he carried out putting the modem where we wanted. And when we received the router the following morning and we plugged it in following the easy and simple instructions.....wow what a difference the whole house has internet access (which was limited from our previous supplier).And it even works in our garden
Quick and easy change over from kcom
Came when they.said they was they installed it very good the work was good and the work man was very polite and friendly
Absolutely amazing setting it up had no issues whatsoever loving it!!
I'm one month in and the Internet is terrible. Speeds are showing half of what I'm paying however with that it should be fine. But it seems that the speed displayed does not justify what I'm getting on my computer. It's slow, laggy, not reaching upstairs. My last provider was Virgin and they were not the best but a lot better than Squirrel. The chap I called was rude, told me the whole "well if you was to buy a car from the garage" garbage. He was not there to help or resolve my issue. on top of this I purchased a mesh router as I'm getting a garden room however this does not help a lot and I'm told if the Internet does not reach to them buy multiple mesh or wifi extenders. Sadly I've been caught in a 24 month contract now and seriously regretting my choice. when something is saying it might be to good to be true, trust me it is with Squirrel.
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
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