Always easy to contact and chat
Always easy to contact and chat, rapid response

Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 856 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 42 |
| Sep 24 | 4.5 | 41 |
| Oct 24 | 4.6 | 34 |
| Nov 24 | 4.2 | 61 |
| Dec 24 | 4.4 | 61 |
| Jan 25 | 4.2 | 43 |
| Feb 25 | 4.6 | 61 |
| Mar 25 | 4.4 | 76 |
| Apr 25 | 4.4 | 86 |
| May 25 | 4.0 | 59 |
| Jun 25 | 4.4 | 62 |
| Jul 25 | 4.2 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | −1% | 856 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | +3% | 175 |
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
Always easy to contact and chat, rapid response
The main thing is being able to phone and speak to somebody straight away, no waiting for ages like other broadband providers. On the other hand I was expecting to be up n running on day of installation but had to wait a couple of days for router to arrive by post, not a major problem cos I was still connected to old provider
Squirrel were unable to get my internet on line on installation day and here we are five days later and still no internet not very impressed so far
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I can't fault the engineers who set everything up, barring the router. My issue lie with the router, or rather the plug, not being user friendly. I have de quervains syndrome in both hands (similar to carpal tunnel, just it affects the wrist and thumbs). It came as a 2 pin plug, with an exchangeable 3 pin to slide in. The issue was trying to remove the 2 pin slider as there wasn't anything in the manual. Secondly it's a yellow cable and not blue that you sent, but the diagram shows a blue one. I'm tech savy, but it tested my patience. Maybe in future send the router with the engineer to set it up on the spot just like kcom do.
Great service
Been with Squirrel for some time now and always had a wonderful experience when using the online chat. Spoke to Lawrence today, who knew the answers to all my questions, was professional and friendly and a great example of the sort of customer service I've come to expect from this team. Keep up the great work and have a very Happy Christmas & New Year!
The service from squirrel was excellent. The MS3 engineer who fitted the outside wire and panel was efficient and friendly. I had an issue with receiving the router probably due to the time of year and Lawrence Hayes whom I spoke online with - more than once - was fantastic and ensured that the issue was rectified quickly. Very professional and knowledgeable. I would certainly recommend this company to family and friends.
Not heard of Squirrel but a neighbour had them as a broadband provider and very highly recommended, so along with the recommend a friend scheme we chose them, well, amazing service, picked an install date, great efficient engineers, router came within 2 days, all Set up and getting amazing high speed 10/10
customer service
Great service works great !!!
Spot on no issues
Hasle free English people on the end of the phone so far so good
Installation was on time and without mess. The actual router was delivered the next day and was self-installed following clear instructions. There was a delay in getting the landline telephone up and running but this was due to an error on the part of my previous provider and was investigated and resolved quickly by Squirrel - and a credit was given.
Great value and great service
Service was up and running as soon as the modem was plugged in. Instructions were clear and easy to understand. Super fast, download and upload speed is way better than Virgin and one week on, so far, so good.
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
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