Mine keeps dropping out constantly past…
Mine keeps dropping out constantly past week very annoying

Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 856 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 42 |
| Sep 24 | 4.5 | 41 |
| Oct 24 | 4.6 | 34 |
| Nov 24 | 4.2 | 61 |
| Dec 24 | 4.4 | 61 |
| Jan 25 | 4.2 | 43 |
| Feb 25 | 4.6 | 61 |
| Mar 25 | 4.4 | 76 |
| Apr 25 | 4.4 | 86 |
| May 25 | 4.0 | 59 |
| Jun 25 | 4.4 | 62 |
| Jul 25 | 4.2 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | −1% | 856 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | +3% | 175 |
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
Mine keeps dropping out constantly past week very annoying
Excellent service received by Daniel today re a contract renewal. Good speeds and decent price.
Very easy to setup very professional and no hitches
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Not happy, we were told we would get 900 Mbps, plugged in after a fix to get it working properly were getting 25 Mbps. At the time of writing this. I tried the live chat again I was told I was 0 in the que waiting 10 mins and no one answered so gave up, I've tried calling them twice now and no one is answering the phone! So far really not impressed, left talk talk as they where bad. I'm wondering if I've jumped out of the frying pan in to the fire! I read the bad reviews and the responses seem to be a lot of denial, I won't tolerate this, I am a blogger for all companies I visit and use. I may edit this once my issues are resolved.
After being permanently dumped offline without notice by TalkTalk who then claimed it would take weeks to restart service I turned to Squirrel for help - what a difference. Phone number clearly displayed on the website, straight through to a human (in UK), quick to arrange service take over and regular updates. Slight delay in getting back online but not their fault. Customer service & understanding of the situation and what can be done all first-class. That's the benefit of being a smaller set up I suppose but surprised that I'm getting 900mb service cheaper than talktalks 500mb. Keep it up.
Very pleased with the service from sales through to install. The Internet connection is fast and stable, and the WiFi coverage is excellent. I couldn't recommend Squirel enough.
Great service from start to finish. From the lads who fitted the cabling and right through to the customer service staff. Would highly recommend to my friends and family.
These days it is rare to speak to a human straight way when you ring any company. That - and the price - are why I chose to go with Squirrel. So far I am very happy with the service I've received
From the first phone call to the installation and getting rid of my existing supplier, amazingly trouble free,and now enjoying amazingly fast Broadband!!
Prompt and trouble free transfer of internet from previous provider. High speed effective internet at reasonable cost.
After losing my partner these wonderful people did everything they could to help me. Thank you for all you did to help me at such a difficult time. And the bonus outcome is that its a worthy company. No faults at all from me x
If you want fast Internet, you are limited on options. Until companies like FibreHeros and partnered providers like Squirrel invested and disrupted the space. To keep this brief; I'm used to having no choice but deal with providers who have a monopoly - being purposely vague and muddying the water so they can shift blame, prolonging resolution. I was stuck with a 70/20 from Plusnet - Customer Service was decent but I wanted more bandwidth, my only option was Virgin Media (I wasn’t happy about it either) I ordered a Virgin Media circuit - but they couldn’t work out their own provisioning process, so this was delayed over months. In this time FibreHeros network became available - I placed an order with Squirrel as well. Within a few weeks someone was at my property and despite it being a 'nonstandard installation' the engineer was willing to work with me. Pre-provisioning was already done and since using my own router I was able to use the service immediately. So, not only did Squirrel beat Virgin Media on Price - but also installation time. Plusnet paying £35 a month for 70/20 Potential Virgin Media paying circa £50 a month for 1000/100 Squirrel paying £28 a month for 900/900 - that’s a win. I've been with Squirrel for around 6months now. In this time - I’ve raised 1 fault. A blip where I lost Internet for 10minutes at 1am. • I got a first response (which contained extra troubleshooting steps) within 10minutes - within this time connectivity was back. • I followed up with some further information and again (despite the circuit being back) response within 5minutes which was very transparent and gave me complete confidence that I was in good hands if the issue occurred again. I'm seriously impressed with not only the speed of response (especially considering the time the issue was raised) but the transparency and how direct to the point comms were. In anything - problems will always occur, it’s how you deal with it that matters. Harrison Pugh from Squirrel dealt with this in a professional, efficient manner and really gave me confidence in Squirrel as a provider as well as the technical staff and support team.
The engineer who installed the broadband signal router got the screws in half and just attacked them to the wall which fell off straight after he went so I had to get somebody else to come and drill the holes properly and put the screws in
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
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