Great guys kept me informed and ensured…
Great guys kept me informed and ensured brilliant results

Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 856 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 42 |
| Sep 24 | 4.5 | 41 |
| Oct 24 | 4.6 | 34 |
| Nov 24 | 4.2 | 61 |
| Dec 24 | 4.4 | 61 |
| Jan 25 | 4.2 | 43 |
| Feb 25 | 4.6 | 61 |
| Mar 25 | 4.4 | 76 |
| Apr 25 | 4.4 | 86 |
| May 25 | 4.0 | 59 |
| Jun 25 | 4.4 | 62 |
| Jul 25 | 4.2 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | −1% | 856 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | +3% | 175 |
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
Great guys kept me informed and ensured brilliant results
Straightforward from start to finish so easy to switch from previous company Recommend to anyone thinking of joining squirrel
After being messed around by 2 other companies and 6 cancellations later I signed up with Squirrel. Their communication was brilliant and they explained to us why we were having difficulty with the install (wayleave problem) & quickly resolved it. The team is fantastic and we're very happy all round. Thanks to Lawrence, Harrison and Dan (hope I got the names right!)
I was experiencing some connection issues, so called the help line and spoke to Harrison. He quickly identified the problem and advised me what to do, which sorted things out in minutes. Everything has been operating smoothly since then. I am very happy with the support.
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quick friendly
Great service . Very efficient and tidy . Did not take to long to install . Very pleased 😀
after ring for my freind who has demtntia i found daniel very rude and told him to forget it coz he showed NO interest at all
Fantastic service from Squirrel. I changed over from TalkTalk and everything from the Squirrel side of things has gone smoothly. Human customer service too (TT on the other hand...). Excellent price for 500MB speed and NO price increase during the 24 month contract. Just Great
The website to set up the provider was easy and clear to understand. The engineers were arranged and came out when they said they would. They were professional and set everything up. Internet is brilliant, good and consistent speeds. My only reason for not going 5* is that the engineers have put a larger hole in the outside wall than needed to install the cable into the house and their repair looks a mess on the outside of the house which I am unsure how I can now repair. To be fair to them I haven't contacted Squirrel about this matter so cannot say whether it's something they would seek to resolve which clearly isn't their fault. All in all good company, good service and would recommend.
after a few months i decided to upgrade my serv ice, which came with a price hike, that i was happy to pay,£29 it was slow, had a guy come from be fibre, did a speed test, only getting 150mbps, called them. and couldnt find my call, i changed phone number. absolutely disgusted with their service, returned their router and they said they have notn recieved it now trying to charge me £130, gone with be fibre 700mbps, first 3 months a fiver a month, then £24.99 after, DONT WASTE YOUR TIME WITH SQUIRREL
Never got the provided speeds using the equipment they supplied. Customer service, in particular Daniel was very rude and sounded like he didn't believe a word I said. Never had any issues with TalkTalk who I will be returning to as they provide the service they sell.
Engineer arrived to fit the external and interior boxes. Didn't check the first pilot hole and drilled into the metal gate stantion so had to drill another hole in the adjacent wall for the cable. Joined everything up and said all I had to do was plug in the router. 2 days later the router turned up, plugged in but no Internet. Out of hours Team asked for availability so Engineer could come out. Told them after 1500hrs the next 4 days. Later that evening received a non returnable text to say the Engineer would be here tomorrow before 1200hrs. Had to email as the Out of hours Team don't answer the phone. Went to work at 0630hrs the next day and at 0800 received a call from the Engineer saying he was outside. Obviously no access so said he'd be back the next day after 1500hrs. Took a half day holiday the next day to make sure I was home. He didn't show up. Rang and emailed Squirrel and they apologised and rearranged for the next morning. Reminded them of the email trail/phone calls regarding access after 1500hrs so they had to move the Engineer appointment. Engineer turned up and said the initial install was poor and had to redo the connection. 5 days later we finally got some Internet.
Harrison was super friendly, knowledgeable and helpful answering all of my queries. As a customer who’s not even installed yet, I’m feeling very confident that everything is being handled correctly. Looking forward to having your service and thanks again Harrison ☺️
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
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