When there was a problem it was quickly…
When there was a problem it was quickly rectified. Problem with upload of passport. Then just had to resend pdf.

ZoomDoc Health is a UK-based service that provides fast and confidential medical letters and certificates issued by NHS-registered doctors. The company specializes in delivering various medical documents, including sickness certificates, travel medical certificates, and visa certificates of good health, with most requests processed within one hour. This efficiency makes ZoomDoc Health a convenient option for individuals needing documentation for employment, education, travel, or legal purposes. The target market for ZoomDoc Health includes individuals who require medical certificates for various situations, such as employers needing proof of illness, students seeking medical documentation for universities, and travelers requiring health certificates for airlines and visa applications. By offering a reliable and accessible service, the company addresses the needs of consumers looking for legitimate medical documentation without the need for a traditional GP appointment.
ZoomDoc Health receives overwhelmingly positive feedback for its quick and efficient service, with many reviewers praising the helpfulness and empathy of the doctors. Customers appreciate the fast turnaround times, often receiving necessary documentation within minutes, which is particularly beneficial for urgent travel needs.
The user-friendly platform is noted for making the process easy, even for those who may not be tech-savvy. However, some users express frustration with the technical aspects, such as uploading videos and files, which can be stressful for those less familiar with technology. Additionally, while the service is generally well-received, a few customers mention unexpected fees associated with certain documents. Overall, ZoomDoc Health is highly recommended for its reliable and prompt service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.7 | 57 |
| Oct 24 | 4.6 | 60 |
| Nov 24 | 4.7 | 44 |
| Dec 24 | 4.6 | 42 |
| Jan 25 | 4.9 | 54 |
| Feb 25 | 4.7 | 47 |
| Mar 25 | 4.8 | 49 |
| Apr 25 | 4.9 | 57 |
| May 25 | 4.8 | 50 |
| Jun 25 | 4.7 | 60 |
| Jul 25 | 4.8 | 56 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent, fast turnaround time within couple of hours”
“Zoomdoc is a excellent service ive used many times especially the chief medical officer however on this ocassion the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: ZoomDoc Health is #3 of 5 on overall rating in this group.
500 reviews of ZoomDoc Health. Filter by what matters to you.
When there was a problem it was quickly rectified. Problem with upload of passport. Then just had to resend pdf.
Needed a sick note asap for an arm and hand injury (I work as a Nurse) as my GP was overwhelmed by a lot of patients during the new year so they were not able to get back to me as soon as required but ZoomDoc was able to provide me one within 10mins of sending the request. Pricey but efficient. Thank you!
We required medical certificates for our visa application forms. The website was easy to use and directed us to the correct section. After making payment we were given unique order numbers to open the correct pages to upload our information and submit for review. I received a call within minutes asking to submit additional information and a link to upload the information. After an hour we received confirmation that our certificates were approved and ready online. The originals were received by post the following day. We were very satisfied with the service provided. If they could improve it would be to add more upload links for medical information.
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We purchased Health Certificates for visa applications. The process was really well explained and the certificates were available within an hour. Very good service.
It’s okay and efficient
Very easy to use very quick responses and helpful if need help
A very useful service quickly provided. The only downside was, I was unable to download and print the certificates, and had to resort to telephone calls to you, but problem however was quickly resolved
Great , quick service
Quick, efficient medical certification.
Good value for money and relatively easy to complete
Very swift service, easy to follow instructions
The response was quick.
My gym required a doctors note to get out of my membership. I had my letter from a doctors in a matter of hours and was able to cancel my membership. Thank you!
Instructions were clear and results despatched very promptly. However, it is not clear that said instructions would be provided after payment together with a link to upload required evidence. That made me feel somewhat unsure the service was genuine.
Still waiting to hear from my airline but ZoomDoc provided me with a sickness certificate and filled in my medical declaration form specific to my airline, when I was unable to fly after an operation. Tried my own GP first but they said they'd take 28-56 days and I just couldn't take the risk. I had the letter from ZoomDoc within hours of filling in the information and then had to wait over the weekend for the rest, so all good. Pricey, but no more than anyone else I found and I would use them again.
Great experience. Didn’t realise I needed a fit to fly for pregnancy at 21 weeks (BA had changed its policy)! Got put straight through to Neil on the phone on Boxing Day (flight was that evening!), who escalated my case to the on call Drs. Submitted all my Docs and an hour later I had the certificate in my inbox. Really communicative and friendly. Huge relief! Thank you Neil and team!
ZoomDoc Health is a UK-based service that provides fast and confidential medical letters and certificates issued by NHS-registered doctors. The company specializes in delivering various medical documents, including sickness certificates, travel medical certificates, and visa certificates of good health, with most requests processed within one hour. This efficiency makes ZoomDoc Health a convenient option for individuals needing documentation for employment, education, travel, or legal purposes. The target market for ZoomDoc Health includes individuals who require medical certificates for various situations, such as employers needing proof of illness, students seeking medical documentation for universities, and travelers requiring health certificates for airlines and visa applications. By offering a reliable and accessible service, the company addresses the needs of consumers looking for legitimate medical documentation without the need for a traditional GP appointment.
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