I was sent the wrong item
I was sent the wrong item - not the item I ordered. While I was refunded for the item, I'm not refunded for shipping. Absolutely stay away at all costs!
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
Zoro receives mixed feedback from customers, with many praising its fast shipping and wide selection of products. Reviewers highlight that orders often arrive promptly and are well-packaged, contributing to a positive shopping experience.
However, a significant number of complaints focus on poor customer service and inventory management. Customers express frustration over delayed shipments, canceled orders without notification, and difficulties in obtaining updates on their purchases. Issues with damaged items upon arrival and challenges in the return process further exacerbate dissatisfaction. While some consumers appreciate the competitive pricing and discount codes, the overall sentiment reveals a struggle with service consistency. Consequently, Zoro's reputation is marred by these critical service issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 644 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.1 | 7 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 2.6 | 8 |
| Jan 25 | 2.5 | 11 |
| Feb 25 | 3.2 | 11 |
| Mar 25 | 4.7 | 90 |
| Apr 25 | 4.4 | 80 |
| May 25 | 4.4 | 41 |
| Jun 25 | 1.3 | 6 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My most recent order arrived well packaged and promptly as they always do”
“ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.7 out of 5 (poor) | 2.9 out of 5 (fair) | +78% | 644 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).
500 reviews of Zoro. Filter by what matters to you.
I was sent the wrong item - not the item I ordered. While I was refunded for the item, I'm not refunded for shipping. Absolutely stay away at all costs!
I received the tool bits I ordered as promised but I needed to return them. The only way to return is by signing up for a account with zoro. My password didn't work. Attempted to create new password - they never sent email link to reset password. I attempted multiple times. I called the customer service phone number and it went to a Bank of America voice mail. Looks like I'm stuck with my order. WARNING - Do Not Order from Zoro.com
A month ago, I ordered unique glasses for my friends and I at work that we usually wear. I was on my last pair so I ordered a new box from zoro since they had the hellion clear lens glasses I always used. I get the box in the mail but it is the wrong glasses. They were so off, that they looked like old man reading glasses that I received. I sent them a message saying I got the incorrect glasses along with pictures of what I received side-by-side with my last pair to give a perfect idea of why they were wrong. I even checked my order to make sure I chose the right ones and I did I correctly. They send a message saying they'll contact the "third party" that sent them and tell them to send replacements and that they should arrive in 3 to 5 business days. Well i waited 2 weeks and finally sent a reply asking where they were at and they finally responded saying "oh we talked to the third party and said the order was right the whole time." So I put in for a refund and I'm hoping to get it, although I'm not too hopeful from hearing the other reviews. These 5 star reviews have to be fake. Please don't make the same mistake I did and purchase anything through zoro.
Quick answers to the questions people ask most.
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is not a scam; however, customer feedback indicates a mix of experiences. Verified reviews reveal patterns of slow shipping and inventory management issues, suggesting potential concerns for timely order fulfillment.
Zoro offers a wide selection of products including tools, industrial supplies, and home improvement items. Customers have noted the variety and quality of items available on their platform.
Zoro accepts various payment methods, including credit cards and possibly other digital payments. Customers have not specifically reported issues with payment processing.
Zoro's return and refund policy may be challenging based on customer experiences. Some have reported difficulties in returning items and receiving refunds, highlighting the importance of understanding their policy before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 46% are 1–2★.
My experience with Zoro has been exceptional. Their customer support is dedicated and highly responsive, while the product quality and shipping are consistently excellent. After trying them once, I now rely on Zoro for all of our business supply needs.
I wish there was a 0 star. I placed a order 2 weeks ago and zoro canceled the order and they told me they didn't take the money out of my bank. Even though my bank shows they did. I even got a email saying they did. Never buy from this company they are thief's and scammers.
I have bought very little from Zoro. My first purchase a few years ago went well. Then the incessant spam started. It simply ignores every request to stop. My infrequent subsequent purchases were because it seemed to be a sole source. One item was completely misrepresented, and while it accepted the return, it did not credit the outbound shipping. In sum, be careful. Shop around, and if desperate consider Zoro but use a trash email to avoid spam.
I called and spoke with a customer service rep about a pump and clutch for my truck. The rep looked up the part and said it was the complete pump. So I ordered got the package to notice it's just the clutch. So I called back and was told I would receive the pump since it's missing. Was told to wait 5 days ok. Then I get an email saying Zoro is at fault and I will get my money back for the inconvenience. Truck has been down for over a week not because of us but because of there error.. This place is a joke.. Hello, Thank you for shopping with Zoro. We have reviewed your order with our supplier and have determined that this item has an error in its listing. We apologize for this error, but this item is actually only TYPE K 8 GROOVE CLUTCH ASSEMBLY 120 LB FOOT TORQUE and not a kit. This has been sent to our product team, and the web page will be corrected. As this is an error on our web page, we are not able to send a replacement as requested. Please let me know if you would like to return this item for a refund and I will be happy to provide a return label by email. Thank you, Michael Zoro Customer Service
I wish I had read these reviews before I purchased. Wrong style chair delivered. Sent image to Zoro who admitted it was the wrong chair. And then nothing—no help. Zoro says it the manufacturer's problem, not theirs. Absolutely "zero" customer support. Beware dealing with these folks
Awful first experience, with the common theme of everyone else, they promise but do not deliver, 3 weeks I still dont have my order, had been changed and delayed, but the took my money soon as I hit enter. Their answer to fix- lets wait to see what happens.. ok then Bottom line dont use Zoro, its awful and they over promise and severely underdeliver. Dont ever expect a refund unless you go to great lengths through the public service commission and BBB.
Delivery date changed 3 different times. Is been almost a full week and still hasn’t returned my money. The worst possible customer service I’ve ever dealt with: highly recommend not using this company; they don’t keep the tools on hand. They wait till you order it then they order it. Not a real business.! Don’t do it!!
I get 6 to 8 emails a day. They are worst than Tumi. Because of the annoyance, I would NEVER buy from either company. Last week I sent them an email demanding to be taken off their email list. They replied that I had been. Just 5 minutes ago I deleted 2 more emails from them. That's 4 today but I am sure we are on our way to 8.
Attempted to order bar stools (two times) -- both times the order got cancelled. The first time I phoned inquiring why, the answer was "I don't know". So I reordered again, after 7 days past the expected delivery date, I called and was informed of a manufacturer shipping delay, and I would be contacted within 5 days for an update, I also requested the order not be cancelled if not filled within 7 days as per email I received -- well 5 days passed, no update - only another email stating the order has beed cancelled., again. Per website, this item was supposedly in stock. Hopefully this isn't a company fishing for credit card or personal info under the guise of an online shopping business.
They had the part I needed, (Honeywell control valve) listed on their website with full description and picture. I ordered the part and it arrived a couple of days later and what they sent was a totally different (Knockoff) brand that would not work. Once I contacted them for a refund I was told that that item was sent through a third party company and that I would have to request a refund from them as well as provide pictures of the item I received. It is my opinion that I did not make the purchase from a "Third Party Business" and I will not be jumping through hoops! Fortunately for me, I do not give new business contacts my credit card, I use PayPal for them and paypal will handle this for me! If you are looking for a dependable business partner that will act with integrity then keep looking Zoro is not it!
One order box showed up torn open and missing a few pieces. Another item they shipped the wrong item . Zoro sat and did nothing for 2 weeks. Stating waiting to hear from vendor. Order #2 I order qty 4 larger items. Vendor shipped 4 item boxed separate under 1 shipping label. Only 1 item was delivered. I contacted zoro and response was ,we will get back to you within 5 business days. After 2 weeks I contacted them, no good response, refunded for 3 items, so I'm out of luck. Vendor has stock ,zoro marked the item OUT OF STOCK. Funny , item is drop ship from mfr and mfr has stock. Out of stock must mean too lazy to make a phone call. Don't expect any customer service from zoro tools.
goods website
I can't say enough good things about this company. Our A/C unit went out and it needed a 45/5 run capacitor. Zoro not only had it in stock, but I received the next day after ordering it. Will definitely buy from this company again.
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
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