POOR COMMUNICATION
Placed an order 30 June, still waiting for the order on 26 July and they won't respond to emails. And if you ring them they just tell you they'll look into it and email you and they never do.
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
Zoro receives mixed feedback from customers, with many praising its fast shipping and wide selection of products. Reviewers highlight that orders often arrive promptly and are well-packaged, contributing to a positive shopping experience.
However, a significant number of complaints focus on poor customer service and inventory management. Customers express frustration over delayed shipments, canceled orders without notification, and difficulties in obtaining updates on their purchases. Issues with damaged items upon arrival and challenges in the return process further exacerbate dissatisfaction. While some consumers appreciate the competitive pricing and discount codes, the overall sentiment reveals a struggle with service consistency. Consequently, Zoro's reputation is marred by these critical service issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 644 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.1 | 7 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 2.6 | 8 |
| Jan 25 | 2.5 | 11 |
| Feb 25 | 3.2 | 11 |
| Mar 25 | 4.7 | 90 |
| Apr 25 | 4.4 | 80 |
| May 25 | 4.4 | 41 |
| Jun 25 | 1.3 | 6 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My most recent order arrived well packaged and promptly as they always do”
“ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.7 out of 5 (poor) | 2.9 out of 5 (fair) | +78% | 644 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).
500 reviews of Zoro. Filter by what matters to you.
Placed an order 30 June, still waiting for the order on 26 July and they won't respond to emails. And if you ring them they just tell you they'll look into it and email you and they never do.
Didnt want to give then 1 star but have no choice! Countless emails, phone calls and promised refund from Zoro not forthcoming so have instigated charge back with Nat West! poor customer service, liars and criminals come to mind. DONT BUY ANYTHING FROM THEM
Theives!! Stole money out of our bank account and no items delivered!! Reported to Lloyds fraud team.
I have been let down for the last time by this group. Regardless of the rather dubious 5 star reviews on this site (check them properly), they are unreliable, disorganised & at worst, appear to tell lies. The prices may appear cheap but sorting out the mess after being let down actually costs more.
Quick answers to the questions people ask most.
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is not a scam; however, customer feedback indicates a mix of experiences. Verified reviews reveal patterns of slow shipping and inventory management issues, suggesting potential concerns for timely order fulfillment.
Zoro offers a wide selection of products including tools, industrial supplies, and home improvement items. Customers have noted the variety and quality of items available on their platform.
Zoro accepts various payment methods, including credit cards and possibly other digital payments. Customers have not specifically reported issues with payment processing.
Zoro's return and refund policy may be challenging based on customer experiences. Some have reported difficulties in returning items and receiving refunds, highlighting the importance of understanding their policy before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 46% are 1–2★.
Orded item 4wks ago no item customer service don't have a clue when my item will be sent
Not great at all. I ordered a tool that I needed for a job which I needed to complete by a deadline. This a normal and common occurrence for both trades persons and members of the public not in the "trade". The item was nearly 2 weeks late, in which case I had to shop elsewhere in order to be able to do the job. The item did arrive and its still boxed up in my workshop - which I was eventually looking to sell or giveaway as I ended up sourcing a better alternative so I could meet my deadline. Luckily I have been to busy to facilitate the disposal of said item and now I'm getting Emails from Zoro requesting Payment because my initial payment apparantly didn't "go through" despite them sourcing an item from an alternative company nearly 2 weeks late which doesn't have my invoice included otherwise they are going to keep badgering me for their mistakes! It wasn't until checking my back account I realised they hadn't taken payment. I am now going to have to waste time chasing this up with my Bank, trawling through Emails and then arranging them to collect the late unwanted item I've not yet unpacked. They've ordered it from a third party so I'm not sure how this will work as I've not yet been able to get through on the phone to them. I don't really know why I decided to use them in all honesty. But based on this headache I cannot recommend them nor would ever consider risk using again.
Company does not follow through with advertised delivery dates. Use Supplyhouse.com
I ordered a 5 minute epoxy adhesive and the image shows two large 430g bottles for £22.99. However the description says 70GM (GM in capitals is not the correct recognised abbreviation for Grams) The proper description was hidden and you have to click other icons. I thought I was getting the two large bottles as per the image but received two small tubes of 70g. I questioned their customer service in detail and they were having none of it and I was told the image is for illustration purposes only and was the closest image they had for the product. VERY MISLEADING on all accounts. I was offered a refund but would have to pay for the postage meaning I would be out of pocket. You need to create an account for purchasing but cannot find a way to delete the account. I made the request to delete the account via their 'contact us' page. I would certainly not trade again with this company and I would certainly NOT recommend them!
Product came defected, I wanted a them to send new one, so I could finish my project. Zoro said they would contact the manufacturer and get back to me. Um, no send me a new one and I’ll return the defected one. I ended buying from another company to finish my project for my customer.
Despite competitive prices I will never use this company again. Super slow despatch and missed promised delivery date. Zero replies to emails and telephone never answered.
The reviews are accurate. Ordered two smoke alarms and tried to return them. Got no response for a month, then they claimed to have not received them. When I demonstrated proof of delivery through the royal mail they then only refunded part of my order. This company is a scam.
I may have been lucky with my order (based on others' poor reviews/experiences), but I was very satisfied with my purchase from Zoro. I ordered two very heavy tubs of calcite media (50lbs each), and not only was shipping free for the order, and the item price was easily the best option right now, but I received the items two days later. The only glitch in my ordering process was that the website wouldn't process *any* coupon codes, including one for 10% off that popped up as I was shopping. The only way I could get the coupon code discount was to call customer service, and I chose to have them adjust the order total after placing the order (the rep also offered to place the order for me to get the discount). The rep was very friendly, professional and knowledgeable, and the call didn't take very long to sort out the issue.
I placed an order for garden tools and requested a refund. I have to admit I'd forgotten all about my refund request because that was literally Two Years ago. Two years! I couldn't understand why they were contacting me at first as it's been so long. Obviously i should have sorted it out, but they held on to my money for all that time. I would recommend chasing them for refunds or you will have a bit of a wait.
I ORDER ELECTRIC SWITCH CHARGE ME AUTOMATICLY FOR 2 I CALL I CANCEL D ORDER AND MAKE ORDER FOR ONLY ONE THEY CHARGE MY CARD IN 5 MIN BUT D REFUND ITS GONE TAKE 7 TO 10 BUSSINESS DAY
Great experiences! I've ordered from Zoro 4 to 6 times a year since 2017. Have never had the bad experiences some have stated. I always get update emails from ordering to shipping. Items have always come quickly, except for one time my order was delayed. It was during these past few months...but that's going on everywhere.
read reviews, tried to return one pulley, cant get a hold of them, they cant find my order?
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
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