Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.9	644	100%	-0.6	● Low

2.9 / 5 overall

644 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 3.8▼ 0.6
12-month avg: 4.0
All-time: 2.9
Category avg: 4.4

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Delivery	Quality	Service	Trend	Reviews
ZoroThis company	2.9 out of 5 (fair)	100 out of 100	3.5 out of 5 (good)	2.7 out of 5 (poor)	2.9 out of 5 (fair)	+78%	644
Trolha	4.6 out of 5 (good)	100 out of 100	—	—	—	—	35
Line Marker Paint	5.0 out of 5 (good)	100 out of 100	—	5.0 out of 5 (good)	5.0 out of 5 (good)	—	25
Covers Timber & Builders Merchants	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.6 out of 5 (good)	4.8 out of 5 (good)	—	1,000
Builders Emporium	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.8 out of 5 (good)	5.0 out of 5 (good)	—	217

Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).

Zeigh Owensby

1 review

Oct 7, 2021

No Longer A Promising Company

Zoro.com started in 2011 and I became a customer in 2015. Over the next six years I spent about $16000 with them. In the beginning they had a few quirks, but the customer service was always personable and they were easy to work with. Pricing was also originally quite good, with a variety of email coupons that made buying from this promising company a great deal. Sadly, that has all changed in the last couple of years. Pricing has now increased above their competitors (sometimes to an almost insulting level), the coupons have become so restricted with fine print that they invalidate most wanted items, and customer service is similar to the attention span of a part-time high school employee smoking pot. My last order was rife with errors, mostly between what was advertised verses what was apparently in the warehouse bin, wrong or no part numbers, and shipped in a way that breeched the box just by looking at it wrong. Repeated calls and emails hardly made a difference, as I was shipped the same incorrect items FOUR times! I finally just had to file a complaint with my credit card company and with the overwhelming documentation provided, they quickly credited me. As I write this, there are still eight packages from two correction attempts of the same order that are in various stages of being refused. All of this could have been avoided if someone competent would have just been accessible (average hold time 16 minutes, then no guarantee that you can speak with a supervisor afterwards) or basic customer service in returning my requests to finally sort matters out via phone. All I got was repeated canned or shallow emails. Sadly, there is no longer any appeal to remaining a loyal Zoro.com customer and our business relationship has ended. I would suggest that you avoid this company also, especially since you are probably reading this review because of your own problems that prompted the research. If you do remain a customer, take the time to document every aspect of your orders. (That even includes a screen shot of the product page, details in the cart before clicking buy, and more. Those two habits saved a "he said vs. she said" dispute with two of my orders.) Who knows, maybe Zoro.com will eventually recover from their debilitating internal issues and become an honorable business once again, but only if customers are still around.

Report

Month	Average	Reviews
Aug 24	1.0	4
Sep 24	3.0	2
Oct 24	2.1	7
Nov 24	3.0	6
Dec 24	2.6	8
Jan 25	2.5	11
Feb 25	3.2	11
Mar 25	4.7	90
Apr 25	4.4	80
May 25	4.4	41
Jun 25	1.3	6
Jul 25	1.0	3

Zoro reviews & trust report

Zoro has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 260 positive reviews

Top complaintsof 232 negative reviews

How it compares

Reviews

Customer reviews (644)

took an absolute age to send my product…

Bad start, but ended well.

Really hard to return items

Zoro FAQ

Is Zoro a legitimate company?

Is Zoro a scam?

What types of products does Zoro offer?

What are the payment methods accepted by Zoro?

How does Zoro handle returns and refunds?

Alternatives to Zoro

Trolha

Line Marker Paint

Covers Timber & Builders Merchants

Builders Emporium

GPH Builders Merchants Ltd

MK Handyman London

The CrowdTrust Experience⭐

Waste of time

DO NOT DEAL WITH ZORO.COM

Don't use them

Hopeless!

I purchased a table from these clowns

During a time of bad service, Zoro is the worst.

Best price

During the first lockdown I purchased…

Eleven days and still the product had…

No Longer A Promising Company

A total waste of time. I won't be using them again.

Only worth a crap 1 out of 10 times.

Zoro does not care how you feel as long as they get their money

Worst customer experience

Zoro.crap

AVOID AT ALL COST

RUN...JUST RUN

About Zoro

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