Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
Zoro receives mixed feedback from customers, with many praising its fast shipping and wide selection of products. Reviewers highlight that orders often arrive promptly and are well-packaged, contributing to a positive shopping experience.
However, a significant number of complaints focus on poor customer service and inventory management. Customers express frustration over delayed shipments, canceled orders without notification, and difficulties in obtaining updates on their purchases. Issues with damaged items upon arrival and challenges in the return process further exacerbate dissatisfaction. While some consumers appreciate the competitive pricing and discount codes, the overall sentiment reveals a struggle with service consistency. Consequently, Zoro's reputation is marred by these critical service issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 644 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.1 | 7 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 2.6 | 8 |
| Jan 25 | 2.5 | 11 |
| Feb 25 | 3.2 | 11 |
| Mar 25 | 4.7 | 90 |
| Apr 25 | 4.4 | 80 |
| May 25 | 4.4 | 41 |
| Jun 25 | 1.3 | 6 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My most recent order arrived well packaged and promptly as they always do”
“ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.7 out of 5 (poor) | 2.9 out of 5 (fair) | +78% | 644 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).
500 reviews of Zoro. Filter by what matters to you.
I ordered a timer motor for my pool pump. It was defective. I called Zoro and they immediately offered a refund or a replacement part. Price of item was good, shipping was fast and customer service was efficient and friendly.
They try and make a fool out of customers on every point of contact , every separate email is responded to with totally different outcome to the previous , totally confusing
This company is THE BEST e-commerce supplier! They give me access to items I cannot purchase direct from manufacturers and at very competitive prices. Also they NEVER collect from my credit card until the item is SHIPPED so I don't understand why some people say "they charged me..." ALL SUPPLIERS of ours are having logistics problems but ZORO's customer service team is the best and most professional in the world to fix issues if they occur. 5 STARS!
Quick answers to the questions people ask most.
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is not a scam; however, customer feedback indicates a mix of experiences. Verified reviews reveal patterns of slow shipping and inventory management issues, suggesting potential concerns for timely order fulfillment.
Zoro offers a wide selection of products including tools, industrial supplies, and home improvement items. Customers have noted the variety and quality of items available on their platform.
Zoro accepts various payment methods, including credit cards and possibly other digital payments. Customers have not specifically reported issues with payment processing.
Zoro's return and refund policy may be challenging based on customer experiences. Some have reported difficulties in returning items and receiving refunds, highlighting the importance of understanding their policy before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 46% are 1–2★.
DO NOT do business with this company. I placed a listed item in my cart (quantity of 4) and did not execute the transaction. I received three successive emails encouraging me to complete the purchase, even offering me a discount. So I took advantage of the discount and made the purchase. There was no mention on the website that there was a stock issue with the item. Two days after the purchase, I receive an email that the item is out of stock, followed by another email that they have cancelled my order altogether. They blamed it all on their supplier. If they can't keep the inventory straight between themselves and their suppliers, then they shouldn't be offering the item on their website without at least warning customers of a supply issue. Very poor business model. Go elsewhere for your needs.
My customer service rep. was Sherry and was spectacular. She was extremely pleasant, understood the problem with a wrong item shipped, and would reach out to Bergen Industries to see if the item picture shown was actually available or not since all mfg. numbers were correct with what I ordered, but not with what was shown on your site. I could not have asked for a better customer service experience
Awesome customer service! Highly recommend doing business with.
I ordered a heater was told when paying for the order 1-3 days shipping and it was 3 days and the tracking number is not available and they don’t now when it’s going to be delivered poor service and they do not try to even make it right I am a contractor and I am on a time line so do not buy from these people very bad service
Horrible!!! These guys dont stock any product and cant even tell you when the item is going to ship or if its actually in stock. Rude customer service. These guys should be shut down!!!
After reading these reviews I was skeptical but went ahead and made a purchase anyways because their prices were good. Bought 2 gallons of Cabot deck sealer and it arrived in 4 days from ordering. Very happy and will come back to Zoro again!
Still haven't received my product. Sitting on a dock waiting for pickup for 2 weeks. Ordered a replacement. Well same thing no product shipped. Now, going with Amazon or Walmart online. Never use Zoro again.
Purchased very expensive butcher block countertop. Was delivered cracked through and through, essentially I have to pieces of butcher block now. I have called three times asking for refund. Each time I am told someone will reach out to me. No one has. I get the same line "we will escalate this" Worst Customer service imaginable. Order #SO28130594
They truly suck. Tried to buy some curtainrods and lost about 10 days plus, so finally cancelled. Communication is about the worst I've seen. Apparently they have never heard, "underpromise, overdeliver".
I ordered mouse glue traps from them because the local store I used to get them from didn’t have it anymore, at the store they were $.33 each, at Zoro they are $.76, more than double the price and since I didn’t know if I will find them again, ordered 2 cases. I placed the order on June 26/27, had my card charged the next day but didn’t get them until yesterday, a whole month to get something that was supposedly in stock? Geez, I will never order from them gem again! Oh, the store has them again and at the same price, great, I could have cancelled the order because I noticed them over a week ago, too bad I work seven days a week, and didn’t get a chance to do that.
Terrible- I'm a plumber and ordered a big shipment from zoro and on the phone the zoro lady told me that the American standard toilets I ordered came with flush valves, I asked her 5 times and she told me they do...well the resteraunt opens in 4 days and no flush valves, now they tell we that the toilets don't come with flush valves and that they played the tape from that day and they never seid that. So I asked them 5 times that day and have it in my notes but they are basically calling me a lier... Fixtures came broke, late, etc... I do not recommend... X
This company is not good. I ordered PVC sprinkler supplies and they sent a partial order after full payment. They promised to send the remaining parts I ordered after three times calling customer service but nothing. They wouldn't even send confirmation emails. I'm guessing they probably don't pay their suppliers. Total Scam company.
I'm an avid model car builder since I retired a few years ago, so I was looking for a reliable source for paint supplies. Got a flyer in the mail from Zoro and thought I'd give them a try... prices looked great and shipping time was stated as 3 days... so far everything was perfect. Place my initial order and instead of 1 can of paint being ordered, it turned into 2 cans. Bank statement showed I was charged for 2 cans. Contact the company and ask for an adjustment of my order to show 1 can and not 2... both orders were cancelled. Made another shot at ordering the same can, this time I succeeded in ordering just 1 can. Paid for it with PayPal (just like the first time). Checked the next day and my order was still pending, so I contacted them again. I was told that "using Paypal probably led to the order being "pending", try again and use a different payment option"... should of stopped right then and there and went elsewhere, but I was stupid and made a third order, this time using my CC... order is "pending" after 2 days (mind you they advertise "3 day shipping")... Again I contact them and told "we are experiencing difficulty in our website, especially with payments, you should just CALL your order in. Did that and had trouble with their Digital Card Reader... it would not except my card number, saying it was an invalid number. Tried again a few minutes later and finally got through. Customer Service Rep told me my order was in and I should be getting a confirmation email in a few minutes. Hung up and waited, and waited, and waited... no email. The next day, still no confirmation on my order, so I quickly looked at the website... my latest order (THAT I PHONED IN) was "pending"... contacted them again, got thing straightened out and THEN was told that my order would be ready for shipment in about a week... I asked "what about the 3 day shipping you advertise on your website" was told that it was a third party that was actually handling the order and that it would be up to them when they shipped the item Long story short... they don't accept payment through Paypal, even though they list them as a payment option, the website is broken and they are in the process of fixing it, especially the payment part, when ordering by phone, their own Digial Card Reader sometimes will accept your legit card number, or sometimes it won't, the 3 days shipping only applies to items they personally handle, but most of the time your item will come from a third party that will take their time in filling your order Took me 4 tries, about 2 dozen emails, 3 phone calls and still took over a week before my item was actually shipped... NEVER AGAIN WILL I DEAL WITH THIS VERY POORLY RAN COMPANY THAT URGES THEIR EMPLOYEES TO FLAT OUT LIE TO THE CUSTOMER
I'm surprised people have had bad experiences with Zoro. With my purchases from them, at least 7 within the last 3 years, they have been fantastic. Customer support is great. Warranty is smooth. They stand behind their products and their website pricing is competitive and have a large variety of hard to find items
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
This profile hasn't been claimed by the business owner.
