Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
Zoro receives mixed feedback from customers, with many praising its fast shipping and wide selection of products. Reviewers highlight that orders often arrive promptly and are well-packaged, contributing to a positive shopping experience.
However, a significant number of complaints focus on poor customer service and inventory management. Customers express frustration over delayed shipments, canceled orders without notification, and difficulties in obtaining updates on their purchases. Issues with damaged items upon arrival and challenges in the return process further exacerbate dissatisfaction. While some consumers appreciate the competitive pricing and discount codes, the overall sentiment reveals a struggle with service consistency. Consequently, Zoro's reputation is marred by these critical service issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 644 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.1 | 7 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 2.6 | 8 |
| Jan 25 | 2.5 | 11 |
| Feb 25 | 3.2 | 11 |
| Mar 25 | 4.7 | 90 |
| Apr 25 | 4.4 | 80 |
| May 25 | 4.4 | 41 |
| Jun 25 | 1.3 | 6 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My most recent order arrived well packaged and promptly as they always do”
“ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.7 out of 5 (poor) | 2.9 out of 5 (fair) | +78% | 644 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).
500 reviews of Zoro. Filter by what matters to you.
Ordered from Zoro.com today, to receive an email stating unless i ring them they would cancel order. I paid in full for the goods which they did not have and would be 25 days from the manufacturer. Another one of those websites that sells stuff they don't actually have, the email said i had 5 days to ring them, 10 minutes later i receive another email stating they have cancelled order, will now have to open a Paypal dispute to get my money back now.!
I have purchased a compressor and some foam tubing from Zoro. In both case they arrived quickly and were exactly as they were described. I am extremely please with No.... This is not a fake review. I live in Colorado and just felt it important compliment them. I think their should a 4 out of 5 and not the 2.7 that you keep reading about. I have contacted their customer service twice and in both cases they were curious and spot on with their knowledge. Tom
ordered a resin ( Flexane Putty) back in December last year. However, few weeks later, I found that the resin was congealed. It took a dozen of phone calls and several emails for them to collect and re send a replacement nearly three weeks later. When the product finally arrived, it looked like they sent me back the same product I returned them. Lots of promises from their Customer service and Sales team but they do not follow up the issue. Now having to go through the same process all over again and going into the second weeks not knowing when the new replacement will be dispatched. Unbelievably poor service.
Quick answers to the questions people ask most.
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is not a scam; however, customer feedback indicates a mix of experiences. Verified reviews reveal patterns of slow shipping and inventory management issues, suggesting potential concerns for timely order fulfillment.
Zoro offers a wide selection of products including tools, industrial supplies, and home improvement items. Customers have noted the variety and quality of items available on their platform.
Zoro accepts various payment methods, including credit cards and possibly other digital payments. Customers have not specifically reported issues with payment processing.
Zoro's return and refund policy may be challenging based on customer experiences. Some have reported difficulties in returning items and receiving refunds, highlighting the importance of understanding their policy before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 46% are 1–2★.
Their prices are great because of how crappy their service is. I ordered three products that all state they are in stock and will ship within one business day. Here we are 9 business days later, I emailed them, and they just told me they are on backorder. Not only does their website not state this, I never received ANY form of communication stating this.
I was looking for some leather butterfly chairs and came across a great price on this site. The site looked professional and legitimate so I bought two of them. Having never heard of them I figured I better make sure it’s legitimate of course after the fact. After reading the reviews on this site I thought I made a huge mistake. Well the afternoon I placed the order within a few hours I received a notice that the item had shipped. OK after reading reviews I’ll believe it when I see it. I was notified daily the status and was told that the items would arrive just two days after I placed the order. Too good to be true? Well that’s exactly what happened. Ordered on Thursday items arrived on Saturday and they are great. Communication was top-notch. That was my experience and I would order from them again.
I don't think there con artists like others have suggested I just think there incompetent in giving the service they advertise, That backed up by dreadful customer service is a all round bad business. We as a company will not be using again.
wow.. this place is something. We waited 14 days to have an order shipped out (which is un heard of in the first place in the world of amazon and ebay) and they dont even have a status update for us.. this place is a huge joke. do not order if you want to actually recieve it!!
BUYER BEWARE! This Company advertises "hassle free, paid shipping on returns" but will attempt to get out of it. If you complain to BBB, they will contact you, and pretend to pay the shipping, send you an Internal Zoro document that is NOT a FED X FREIGHT CONF # at all, in an attempt to simply stall you for the 7 days the BBB states that you have to accept or reject the Company offer, before the BBB closes your Complaint. I called FED X FREIGHT and Zoro/XPO has NEVER scheduled the return pick up at all- despite the customer service assurances I've received. If they do not send you a FED X DOCUMENT WITH A CONFIRMATION CODE FOR THE PICK UP , AND HAVE FED X ACTUALLY COME OUT AND PICK IT UP, THEY ARE SIMPLY WAITING FOR THE 7 DAY BBB COMPLAINT TIME TO RUN OUT. THEY WILL TRY TO MAKE BBB COMPLAINTS GO AWAY WITHOUT PAYING ANY RETURN SHIPPING OR REFUNDING!- DO NOT ORDER FROM THEM!
So around December one 2021 I purchased two casesOr 8 gals of carpet shampoo From these Non-professionals And aroundDecember 12th I got my first case. Never received my second case so I had to jump through 50 Hoops with these peopleAnd they decided to send me my second case that was owed to me finallyAbout three weeks later I received two gallons instead of four gallonsReal professional company!But you know whatI'll let the Attorney General Pennsylvania retrieve my last two gallons from these imbeciles and maybe he'll discover something else that will help put this fake company out of business!!
I ordered a Matlocks short gate loop, which of course should have come with a bolt. Instead it came with one screw..... I queried this with Zoro and asked for the bolt to be sent, but instead I received an email which read: 'We have now had confirmation from our warehouse that you have received the correct item along with the correct screw. If you no longer require the item please log into your Zoro account where the item ay be return for a refund'. Seriously????
I don't believe that Zoro scams people on purpose but their website when I ordered a Blue Ox hitch stated that it would be shipped within two days (and today it still states the same) and the very next day they notified me by email that the item was on backorder and they were cancelling my order but that the amount charged to my card would not come off for 7 to 10 days later. With today's technology they should be able to state if they have the item in stock or not at the time of someone's purchase, very poor business model...
I am not sure why others report problems with Zoro.com. I needed a 2MFD capacitor to fix my home heater. This is a difficult part to find. Zoro had one in-stock, I ordered it on 12/20, they shipped it, and I received it on 12/22. They exceeded their initial expectation of 8-days.
I ordered an item 2 months ago that was supposed to ship 7 weeks ago. The item still has not shipped and they have no idea when it will. When I asked if they contacted the vendor, they stated that they emailed the vendor and got no reply. They have never sent me an email or called stating the problems, I have always had to initiate to get information. I will never use Zoro again and would recommend that others not use them. They are wholly unreliable.
Ordered a wall sconce from Zoro because their ship time was advertised to be faster than other sites and it was competitively priced. I placed the order and was immediately charged on my credit card. I received an e-mail from Zoro a few hours later cancelling the order because the sconce was not available. E-mail stated that I would be refunded in 7-10 business days. They took the money immediately but will live on the float for at least a week. Their website still shows the sconce as being available. Never again . . . I should have checked ratings before ordering.
SCAM! First they said it would take 14 days. Then 8 more days. Now they are refusing to even respond. They are scam artists, DO NOT BUY FROM THEM!
Guess I must be "living in a different universe" - I had a GREAT experience with this company: I bought a lamp, it arrived quickly and when it didn't wotk out for me and returned it - Zoro gave me a quick and courteous refund. Actually, I never had a better, quicker, more polite experience with a company. John Kosa
Searched out 5 websites for a gate lock. All other website said ship dates. Placed and order on 11-22 #SO24365356 Zoro said "item ships in 1 business day" So, I purchased the item from Zoro. Customer service said on 11-29 "sorry cannot give you a ship date" - Stated will get back to you in "4-5 business days." I kept asking why does your website state shipping status which is fraudulent? They could not answer except I will pass along a "note" I will seek to dispute the charge with my credit card and will never use this company again.
Just like everyone else says. Waste of time. Waited 3 weeks for an item that was "In Stock". Still didn't receive and had to cancel.
Very Shoddy. Ordered bearings with a huge mark-up compared to other suppliers. Reason I went through with the order is that they promised a delivery date. Once the delivery date had passed, I called and they said there had them in stock and being dispatched. A few days pass and I call to be told, not in stock and will be 2 months. Terrible experience and will not be using these guys again.
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
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