Excellent - exceeded expectations!
Easy to use portal, helpful staff, proactive approach. Exceeded expectations, would highly recommend, thank you!

Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
Easy to use portal, helpful staff, proactive approach. Exceeded expectations, would highly recommend, thank you!
Such a slow and incompetent service if you have any sort of questions to ask and happy to wait weeks for them complete it. Trying to speak to someone with some level of knowledge is impossible and all you can do it log a ticket and wait for a response which takes a minimum of 2 days. Forced to use this service by the new provider and would never choose them if we had been given the choice. Just be warned that this service is even slower than any other legal service I have worked with. Logged a complaint and they still said someone will be in touch after 48hrs. They dont even properly read the information that was provided or the questions asked via their portal. Just a high volume legal firm that dont want you to ask questions.
Easy and stress free, very efficient service
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It's great deals 👌
Fast professional and on tame All communication verbal and website was good Will use again if opportunities arise
This service was excellent and easy to navigate. Although initially I was of the view that full electronic services could be challenging my experience with Optima totally changed perception on this. The service was excellent, express, and hassle free! I will use Optima legal again and will recommend them to my family and friends 👌🏽✨️🌟
A+++ SERVICE
Very efficient and extremely professional service. Every member of staff I have contact with were knowledgeable and acted quickly on answering any queries I had.
Óptima legal online portal was surprisingly easy to navigate and use. We could upload all documents through the phone with no issues. We were also really pleased at how speedy optima legal was responding and how quick the next steps were ticked. Very pleased with out experience at this time.
Excellent experience. We were given Optima Legal by Lloyds bank for our remortgage. They’ve been brilliant for us, got the process done within 2 weeks! Friendly and helpful staff + the portal tracker was great to see how well the process is going! Would certainly use them again if we need anything Legal.
Excellent service throughout our mortgage change over and when we had problems at our end customer service were very helpful.
Effective, professional service throughout thank you
What a wonderful online service. Remortgage portal with the updates & actions to perform & upload was effortless. Up to date communication never failed. Thank you, Optima Legal. We will highly recommend you. David & Kathryn Taylor
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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