I have been trying to get through to…
I have been trying to get through to affinity water with their little chat box gave up after the first chat was dropped and had to go through all the process again entering my details where one quick phone call would have done. What I am complaining about is my account is in credit by 38 pounds if every customer has at least this in credit affinity water are making a lot of money out of everybody's accounts. There is no reason why affinity water should be taking extra money out on my direct debits to supplement their funds. By the way if they do it to all their customers they would have 148 million pounds in the bank to invest and make more money for their shareholders. I have had no reply to the extra information they first asked for so I have now canceled my direct debit and they can bill me monthly in future just like electricity and gas.
