Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
Amber Electric receives predominantly positive feedback, with many customers praising its transparent pricing and exceptional service. Reviewers highlight the company's innovative approach to energy pricing, allowing users to save money by tracking wholesale prices.
The ease of transitioning to Amber and the helpfulness of the staff are frequently mentioned as standout features. However, some customers express frustration with billing issues, noting significant increases in their usage charges and delays in customer service responses. Complaints about poor communication and unresolved issues also surface, indicating room for improvement in customer support. Overall, while Amber Electric is celebrated for its unique offerings and user-friendly experience, concerns about billing and service responsiveness temper the enthusiasm.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 714 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 9 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.7 | 41 |
| Nov 24 | 4.7 | 41 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.7 | 34 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 35 |
| Apr 25 | 4.9 | 21 |
| May 25 | 4.9 | 23 |
| Jun 25 | 3.8 | 28 |
| Jul 25 | 4.1 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through wh...”
“Amber electric have upped my usage charge by 3 times my original costing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +3% | 714 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).
500 reviews of Amber Electric. Filter by what matters to you.
My experience had me searching around to cheaper power. Have 5.5 kw solar, no battery. I’ve been receiving $270 approx credit. Per month. Is a battery required to keep positive flow of $ over winter or other alternatives to keep $ positive inflow
Best decision moving to Amber. Did it 9mths ago b4 we had Solar & Battery. Saved a small fortune. But you do need to be aware that the Wholesale Price Spikes can hurt if you need to use a lot of power while the prices are spiking. But Amber even have a $ guarantee to help with that. Now their SmartShift tech is managing our Solar and Battery which is working well Still have a couple of glitches to work out on Negative FIT but I'm confident we'll get that sorted soon.
We had solar and battery installed. The change to Amber happened within 1 day. Their communication is first class. I am looking forward to big savings on my electricity and selling into the grid.
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I was a little sceptical when signing up thinking that this was just another relatively small-time electricity provider. They are not that. It is a whole new way of buying (and selling) electricity. Fancy being able to access the wholesale electrical market in real time! I wish I joined earlier. Jump in, the water's fine!
Great experience dealing with amber staff, all-round great experience and to actually have a good feed in tariff and rates is alot better too. Wish I changed over sooner
I've been with Amber a few months now and very happy. I am going into a payment plan for my recent bill due to needing a little help. The support I've received has been more than understanding and actually care about my situation. I love the app too, it's great being able to see live prices which is fresh convenient.
So far I'm happy with Amber, will be 5 star once they include my battery to their list of compatible brands for smartshift automation. I love being able to switch between feeding into the grid when the FITs are high and pumping power into my battery and household consumption when the fits are low or negative, with a simple switch in the Amber Electric app.
I have been with Amber electric for about a year now and definitely didn’t regret the decision the staff were kind and helpful with my move and helped me to get connected with the two houses I have lived in in the year the live energy prices are a game changer and being alerted to when the prices are high is awesome. They are willing to help with the tough times through payment plans and Centrepay deduction options if you chat with them I know that I will be staying with them
Efficient, attentive and effective, really great customer service and a great product
I have been double charged by system error. After I contact the Amber, Amber responded quickly and provided a wondeful way to solve the problem. Absolutely 5 star customer service experience！
Amber is a great solution for those who can control their electricity consumption over the course of the day. The transfer and support services have been top notch.
Amber is a great company, they deliver exactly what they advertise. I like Amber but it is best suited for a house that has solar and batteries, As the wholesale market is very volatile. The only reason I’m leaving is due to the Australian energy market, It makes more sense for me to be on a fixed rate. Before you sign up I saw low prices from 2¢pkwh and that’s fairly a normal rate, but for it go to highs of $24pkwh it could become very expensive very quickly. Otherwise the app makes it very easy to manage with live pricing and detailed data on a daily/weekly/monthly usage. I rate the app highly and also the support is quick and reliable.
Good customer service
I am only 11 days into the Amber experience. What an eye opener to the electricity market. Have just installed 27kWh battery having previously some 30 pv panels Without doing anything already in credit whereas the previous provider at least $50 in debit. Will be interested to see what will be the experience in the winter months. I surmise one would probably best to forget installing their own solar, devote all money to batteries and have Amber manage. Be interested to hear Amber's thoughts on a system of 54kWh of battery versus 27 kWh battery plus about 30 PV panels producing at peak 10/12 kWh
The Amber app and service is generally a cracking experience. Staff are helpful and responsive, app is reliable and if you want to actively manage your power ecosystem they give you all the tools and info to do it. And it’s fun participating in the wholesale market and see what’s really happening, not just the spin we hear from pollies!
With 19kW of PV & 27kW of battery I have had a great result with Amber for Batteries over the last 15 months. The net result has been a credit of over $4500 for the period which is paid out promptly by Amber on request. Adding this credit to the alternate cost of electricity consumed and value of blackout protection (and there have been a few), I am quite pleased with the end result.
Been with Amber a month now. I have 22 solar panels and a 9.6kW battery. My first bill was -$57.09 That is with the sign up discount and the power bill rebate so it will be interesting to see what next bill is. However, I do understand it is swings and roundabouts. Yesterday I made money on selling my solar. Today it is dull grey raining and my solar is NOT producing any power so I am currently charging the battery at 26c. If it fines up later in the day maybe the solar will top up the battery, maybe I will have to do more late in the afternoon when purchase price is low. That will get me through tonight and maybe even allow me to sell at a higher rate than I purchased the power . So far I am happy with Amber and the pricing.
Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
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