Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
Amber Electric receives predominantly positive feedback, with many customers praising its transparent pricing and exceptional service. Reviewers highlight the company's innovative approach to energy pricing, allowing users to save money by tracking wholesale prices.
The ease of transitioning to Amber and the helpfulness of the staff are frequently mentioned as standout features. However, some customers express frustration with billing issues, noting significant increases in their usage charges and delays in customer service responses. Complaints about poor communication and unresolved issues also surface, indicating room for improvement in customer support. Overall, while Amber Electric is celebrated for its unique offerings and user-friendly experience, concerns about billing and service responsiveness temper the enthusiasm.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 714 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 9 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.7 | 41 |
| Nov 24 | 4.7 | 41 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.7 | 34 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 35 |
| Apr 25 | 4.9 | 21 |
| May 25 | 4.9 | 23 |
| Jun 25 | 3.8 | 28 |
| Jul 25 | 4.1 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through wh...”
“Amber electric have upped my usage charge by 3 times my original costing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +3% | 714 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).
500 reviews of Amber Electric. Filter by what matters to you.
To be honest the price for electric from Amber is not any cheaper even though i follow peak time electric an use no power hungry appliances in thoes times. we have alot of solar pannals so electric in the day is free, we make 80kw a day from solar. so really our power usage is only when sun goes down and our bills are extreme to say the least. something needs to be done
We have been so happy with Amber as our energy supplier over the past 5 years. Initially we only signed up in order to be with a greener supplier but have since discovered that Amber’s customer service is the best we’ve encountered. Any time we’ve had questions the customer service team has answered and resolved it in a prompt and very friendly manner. After some significant power issues in our area in 2024 we realised that this level of service is not the norm with other companies and we were lucky to be with Amber.
I have done well using amber. You need a battery to make it work by protecting you from price spikes. The support has been excellent. I recommend the company.
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Do yourself a favour and avoid signing up with Amber. My bills were three times higher with them compared to my previous provider. I've switched back, and the bills are much lower now. Amber's pricing is unacceptable, and I strongly recommend steering clear of them.
Easy and fast transfer, I had missed out on a sign up deal with CBA, after emailing support, Vero had it fixed quickly. The app is great to keep up to date with pricing
Amber are innovators in the energy market who are constantly working to bring new ways to take advantage of solar and battery technology. I have saved significantly since moving to Amber with a small solar system and a Tesla battery. They have an excellent App and work very well with Tesla batteries. If you are a tech person who loves to be in the details and have control of your system to maximise savings they are perfect. If you just want to”set and forget” your energy system there are probably better providers. Or if you do not have a battery then you may be exposed to very high energy surge prices. With a battery they deliver incredible savings that really makes a battery investment worthwhile.
Amber is by far the best Electric Company i had. Aside from their energy rates, Customer Service is excellent. Second to none. Shout Out to Ash! Keep it up!
Was always easy to contact always let you know.what .was going on.xx
Had a positive experience with Amber on Signup. It's a great idea and when my power was shutoff early by previous provider, Amber were quick to respond and get my power restored out of business hours. Communication and follow up were excellent. Look forward to using the product more broadly from here
I moved across to Amber towards the end of 2024. They were great in getting my battery and inverter synced up and also informed my of different tariff options that Endeavour Energy were offering to maximise my FiT. The App is great to track your power usage in real time and the automations you can use ensures that your system is set up to maximise savings. If there is a price spike in the grid you get sent notifications ( you can choose at what threshold) and its super easy to sell back from your battery to the grid during these times. Their customer service is prompt and knowledgeable.
Knowing that a company like Amber has my back and support is all the confidence I need. My other company had hidden cost and was making money of my Solar. It about time someone looks after the little guy. Thank you Amber. Tony
Amber has overall provided great services both with the supply of electricity and customer support - Thanks Ash :-) Moving to Amber not only made us feel good using renewable energy provider, but also helped lower our ongoing energy prices. Thanks and keep up the great work1
I joined Amber for Batteries at the end of October beginning of November 2024 after being convinced by a “consultant” that Amber was the best option for me (13Kw of solar and 13.5KwH battery). My 1st and 2nd bills both required payment from me when I expected that during summer I would be well ahead in this regard. On reading the “fine print” I found that Amber for Batteries only works well for 2 types of inverters and I don’t have these inverters whereas the “brochures” don’t make this clear. Given that Amber was costing me money over the period that I expected to get paid, I have now swapped retailers using the federal government energymadeeasy.gov.au website.
Have a significant solar system with 2 Tesla batteries. Amber provides access to the wholesale electricity market and as users we can either rely on Amber's software to buy and sell or operate manually. I use a mix from time to time. Have had a surplus every month since I joined totalling thousands which has been paid promptly. Good service but has been somewhat overwhelmed from time to time with a flood of new users.
Immediate acknowledgement of request. sympathetic and courteous consideration and thoughtful response
Great electricity company giving access to wholesale prices and a Smartshift app to work with your battery. Having switched to solar and then Amber I am way ahead because of being able to take advantage of price spikes with my battery. Customer service quick and efficient for any issues I have had.
We moved to Amber after Shell acquired powershop in 2021. During that time we've had to move in & out of 3 properties and their excellent customer service has made it a breeze! They're quick to respond, clear with their instructions and requests, and friendly in their communications.
Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
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