Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
Amber Electric receives predominantly positive feedback, with many customers praising its transparent pricing and exceptional service. Reviewers highlight the company's innovative approach to energy pricing, allowing users to save money by tracking wholesale prices.
The ease of transitioning to Amber and the helpfulness of the staff are frequently mentioned as standout features. However, some customers express frustration with billing issues, noting significant increases in their usage charges and delays in customer service responses. Complaints about poor communication and unresolved issues also surface, indicating room for improvement in customer support. Overall, while Amber Electric is celebrated for its unique offerings and user-friendly experience, concerns about billing and service responsiveness temper the enthusiasm.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 714 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 9 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.7 | 41 |
| Nov 24 | 4.7 | 41 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.7 | 34 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 35 |
| Apr 25 | 4.9 | 21 |
| May 25 | 4.9 | 23 |
| Jun 25 | 3.8 | 28 |
| Jul 25 | 4.1 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through wh...”
“Amber electric have upped my usage charge by 3 times my original costing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +3% | 714 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).
500 reviews of Amber Electric. Filter by what matters to you.
I have solar and a battery and watched as my bill grew in front of my eyes and they profited from my grid energy. Horrible service! There is no one to talk do unless you wait for a 'possible ' call back two days later, if you are lucky. I hung around hoping it would improve but after 3 months I only observed it getting worse. They are not worth it.
I’ve loved my experience converting across to Amber Batteries. The way the battery is managed by the app to save money on electricity costs is amazing! I was skeptical at first being at the mercy of wholesale live prices but soon realised that’s where the savings come from. Having a young family with an electric vehicle, I use a considerable amount of power. But with Amber saving electricity when it’s cheap and exporting it when it’s expensive, I only spend about $2.50 most days, which is incredible considering my power bills have gone from over $1,000 a quarter to just over $300. Thank you Amber, I couldn’t be happier!
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We’ve been with Amber for about a year. I like the transparency of the app which allows me to monitor usage and the warnings about price spikes. We’ve just had solar panels installed and I’m able to see flows to the grid. We’re committed to using as much renewable energy as possible. We received credit on our last bill as part of their price guarantee.
Really happy with their service division....having issues with interfacing but Franzi in this department has been out standing in keeping me in the picture...great service!
Amber wholes sale system for electrical supply is good and with solar and battery system will be cheaper than AGL. But the lack of any help if you have a battery that isn't a Tesla is crappy Been with them for a week now and only just got my battery connect to Evergen which will do the battery optimisation. But now my usage data isn't getting update on Amber. The problem is when you call to get it sorted out no one answers at Amber and you leave a message. The say it will take up to 2 business day, which is a joke due to pricing on Amber can change in 30min from 25c to over $3. To have to wait 2 days to get something sort out when your suppling a very quick changing pricing is bad service!!!!
I am seriously glad I joined Amber. Being able to see what the wholesale price for electricity is, adjust my usage, buy when it is green and cheap, sell when it is dirty and expensive is just fantastic. I can't believe I didn't switch sooner! If you have a battery, or can afford a battery, do not wait!! Join Amber now!! The app is great. Love the notifications. Super easy and quick to set up. You'll be more conscious of your energy usage and change your habits to help make the world that little bit better. It is a great feeling :)
We're absolutely delighted with Amber, and Smartshift. We have two EVs, 10kW solar and a 13.5 kWh Tesla Powerwall, in SE NSW. We are a multi-year Amber customer, having previously been with Mojo, and Powershop. In our situation, it's not quite 'set and forget', as sometimes we turn off Smartshift, to enable the cars to be recharged on a sunny day, and still have >90% battery at day's end. The app is terrific, and jointly with Tesla's own app, we can pretty well get the best outcome, most days. There is the occasional glitch on seeing previous day's results, but Amber is very communicative, and we've never had to guess what is going on. We've recommended two other consumers to Amber, and they are equally pleased, although one (without battery) feels it accentuates the need to be able to store excess energy to get full benefit.
Great app, intuitive interface. Love what they're trying to do and excited to see how continue enhancements to technology bring them closer to their vision. Nature of the beast is that you're exposed to price fluctuations so you need to pay attention. Overall I think I pay less than I would through a traditional retailer.
I thought the big retailers were bad but the experience here was worse. We joined Amber for a month. The process was completely opaque and zero customer support. Their first email arrived after we had already left and changed providers. (The customer was expected to do everything, research their FAQs, 2 day response to messages left on their call back). After a few weeks they had reconfigured our smart meter without asking our permission. Then we left but they have left us with a reconfigured battery that is still sending power back to the grid beyond our control. (The Amber app seems powerless to do anything to conteract it). The new retailer claims they cannot do anything and Amber is not responding to our calls or emails. VERY disappointed.
My experience with Amber has been excellent. It takes time to get your head around this new way of billing but, once you understand it, you won't turn back. Fabulous rates, clean and green, excellent service and support. I can't rate them high enough! GO AMBER!
I got my second and last invoice yesterday covering a 10-day period. NO solar feed-in credit for 210 kWh sent to the grid and a bill similar to my previous supplier for a whole months supply. I was much better off never joining Amber and I am speaking from actual experience.
Excellent concept, very well executed. Good for the environment and it saves me money - win win! Proactive management of small glitches in performance and awesome customer engagement and support. Hard to find any fault.
Amber is like a breath of fresh air! After using well known three letter energy retailer for years I have made a switch a week ago and not going to look back. Amber gives you what other retailers don't: FREEDOM. I am free to decide when to buy energy and when not: having solar and battery it gives me options I did not have before. But this morning I've got a message from Amber and it prompted me to write this review: they experienced a bug in their system. I am software engineer myself and I know that bugs are inevitable. It is how do you deal with them matters. And Amber's actions are proper and outstanding: they are honest and they going to wave fees for the customers which were affected. When they got a problem they own it and deal with it as a good business would instead of sweeping it under the rug. Honest energy retailer with clear vision - that's what this country needs! Bravo Chris and the crew!
Very disappointed to see my bill and that Amber are only paying out .1 of a cent for solar feed in at the moment thats about 100 times less than what other companies are offering.
An innovative service provider that goes above and beyond to ensure you get a great service, a great app that works and is useful, and clarity about bills and costs. I Couldn’t recommend Amber more highly.
Simply - Amber is the best clean energy provider with a long-term commitment to customer lower bills. Talk Solar with them for you, for your supply - talk with them about anything. Realistically they're an easy mob to deal with.
Exemplary customer service from day one and savings beyond what was promised. The app is user-friendly and has improved substantially. Knowing when the price will be low enables timing of use (dishwasher, washing machine, dryer etc). Very impressed and enthusiastic customer.
I've been with Amber for over a year now, and I cannot recommend them enough. From signup to the smooth transition of service, they have the best customer service you can imagine. The smart shift app is superb, and even without Solar, the wholesale prices are better than any profit-driven corporations in AU!
Amber have been unable to bill me ALL YEAR. FIrst they got the billing wrong, then they couldn't get their system to bill me at all. I recently received a $600 for 5 months of billing, with 2 weeks to pay, right before Christmas. No phone call nothing! They do not have a customer service team and frankly, do not provide adequate service to customers to be considered reputable. DO NOT GO WITH THIS PROVIDER.
Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
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