So far so good
So far so good. It is still only early days but your app is great. Haven't looked at savings yet.

Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
Amber Electric receives predominantly positive feedback, with many customers praising its transparent pricing and exceptional service. Reviewers highlight the company's innovative approach to energy pricing, allowing users to save money by tracking wholesale prices.
The ease of transitioning to Amber and the helpfulness of the staff are frequently mentioned as standout features. However, some customers express frustration with billing issues, noting significant increases in their usage charges and delays in customer service responses. Complaints about poor communication and unresolved issues also surface, indicating room for improvement in customer support. Overall, while Amber Electric is celebrated for its unique offerings and user-friendly experience, concerns about billing and service responsiveness temper the enthusiasm.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 714 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 9 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.7 | 41 |
| Nov 24 | 4.7 | 41 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.7 | 34 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 35 |
| Apr 25 | 4.9 | 21 |
| May 25 | 4.9 | 23 |
| Jun 25 | 3.8 | 28 |
| Jul 25 | 4.1 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through wh...”
“Amber electric have upped my usage charge by 3 times my original costing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +3% | 714 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).
500 reviews of Amber Electric. Filter by what matters to you.
So far so good. It is still only early days but your app is great. Haven't looked at savings yet.
This is a good move that I did from my other power supply company, with the app I can see in real time what is the cost of power that I will be charged.
At this stage of only receiveing one months account for power, discussions with your personel I would have to give a rateing of five stars.
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Such a great company! Have recommended to a few of my pals. Love the app and daily/hourly prices and surges. Love being with Amber!
So far so good. Still waiting for Amber to arrange the ‘smart meter’. It’s been several weeks since joining and no corespondents… Edit: thanks for the reply. A follow up phone call would have been great for new customers, as a majority of people wouldn’t be able to tell the difference between a smart meter and a standard one.
Amber Electric is enabiling me to better utilise their energy consumption and how I impact my environment. I use Home Automation (Home Assistant) to manage my home. Amber Electric provides continuous current and forward looking energy price & consumption data that I use to change the way I live efficiently and effectively. I have not found another energy provider that does this.
Since joining with Amber Electric I have normally dealt with Luke, he provides me with excellent. He has always been easy and honest to deal with, nothing seems too hard, any questions or issues are always resolved the same day. I am very happy with Amber Electric.
Wholesale pricing didn't work for me and my usage pattern. Plus with solar on the roof and being a large exporter Amber's page suggests that we aren't a good fit for them either. So I packed up and left for a different provider. That was fine, it wasn't a fit. What wasn't fine was the payout of what Amber owed me for solar feed in credits (in case you're unaware they top up to the minimum FiT at EOFY if the average wholesale price paid to you is less that the min-FiT over the year). I left before EOFY and was told it'd be two weeks to be paid. Two weeks later I was told they are calculating it. Then another two weeks later they quietly removed a line from their website that said it'd be done by July 31. Finally an email from them advised that it'd be August 10. Guess what. It wasn't. It's now apparently going to be August 19. I haven't been an amber customer for over 2 months and I'm still having to deal with them. It's a joke and it shouldn't be that hard for a company to pay-out what is owed to a customer.
The most expensive bill that I’ve got in my life! Increased the bill $300 more !!! . Hidden fees and charges … all include the bill. I wish, I was checking the review and search more before joining this company and stay with the old one.
I love being able to see the cost of electricity broken down into 30 min chunks (eg 14c at 9.30am, 15c at 10am). That information has helped me move my electricity heavy appliance use (oven, washing machine, dryer, etc) to the cheapest times in the day which saves me money. My electricity bills used to be $500 - $600 a quarter and with Amber they are easily half that. The app is wonderful, their service is wonderful - Amber is worth the switch.
Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
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