Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
Amber Electric receives predominantly positive feedback, with many customers praising its transparent pricing and exceptional service. Reviewers highlight the company's innovative approach to energy pricing, allowing users to save money by tracking wholesale prices.
The ease of transitioning to Amber and the helpfulness of the staff are frequently mentioned as standout features. However, some customers express frustration with billing issues, noting significant increases in their usage charges and delays in customer service responses. Complaints about poor communication and unresolved issues also surface, indicating room for improvement in customer support. Overall, while Amber Electric is celebrated for its unique offerings and user-friendly experience, concerns about billing and service responsiveness temper the enthusiasm.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 714 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 9 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.7 | 41 |
| Nov 24 | 4.7 | 41 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.7 | 34 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 35 |
| Apr 25 | 4.9 | 21 |
| May 25 | 4.9 | 23 |
| Jun 25 | 3.8 | 28 |
| Jul 25 | 4.1 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through wh...”
“Amber electric have upped my usage charge by 3 times my original costing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +3% | 714 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).
500 reviews of Amber Electric. Filter by what matters to you.
Worst supplier ever, do not waste your time if you have solar, I exported over 600kw last month for a ZERO credit. Reading their sales page they say my estimated monthly earnings should have been $128. By the time the bill arrived they were only $182 short of their expectation. Shocking waste of time and effort. Two months in a row with over 500kw exports for Zero rebate.
we switched thinking wholesale would be a boon. It was not. Not only that they would not send us a bill for over 2 months so we could not leave.
Amber have been great. Friendly and responsive to deal with, their app is very good and easy to use, and during the peak of the spiking energy costs, they looked after their customers. Highly recommend.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Was ok except that the usage data in the app never showed properly and then I stopped receiving bills for a few months so I had to contact them and then got a huge bill. Then I moved house and thought it would be easier to stay with them but they told me I would need a technician at my house to install a smart meter so I decided to change provider. Told Amber I was changing and received a bill for $85 for 15 days even tho I am using no aircon, heater, drier, oven ... and my hot water is solar. Then after I cancelled somehow they think I used $205 in 6 days. This company are seriously a scam. They charge u whatever they feel like. DO NOT USE, THEY WILL RIP YOU OFF
Excellent!! I have been with Amber Electric for some time and have been Beta testing their NEW Smart-Shift technology for my Solar and Tesla Battery setup at my home over recent months. It has dramatically reduced my monthly bills. I was very aware of VPP offers by other companies but I saw little value in those as most of them are outside control of the user. With Amber, you get a varying feed-in tariff and more control. It’s pushed down my overall costs, giving me a chance to keep my battery topped up when energy in the grid is cheap and green. I have been very impressed with the Help desk service during setup and their preparedness to discuss operational and interface improvements during the Beta phase. The combination of solar, batteries and Amber Smart-Shift technology is a near perfect combination of technologies in these times of varying wholesale electricity tariffs, Highly Recommended - Andrew Lean. 😃
Their billing is a mess, when I signed up they didn't issue a bill for months until contacted them I was supposed to get a referral discount which I didn't get. Then they issued 3 different bills with different due dates. They were not clear when and how much will be due and had to clarify several times. Then in April, the prices jumped to ridiculous numbers. I was getting charged 3-4x as much and that's when I switched because it's not worth the headache and stress.
We keenly waited for Amber to come to our area and when they did happily jumped on board, spurred on by the promises and testimonials posted on their website. We've been them now for a few years. We have been dissatisfied with the product from a financial perspective and increasingly horrified by the bills. We recognise that bill shock is not limited to Amber and energy costs are horrid at the moment, but we really would have expected a more financially favourable outcome given our house is reasonably well designed in terms of the whole passive solar thing, and there's an 8kW solar system on the roof, and we're judicious about when stuff is turned off and on! So, on balance, for us, the whole time of use thing is, well, a waste of time and a waste of money.
Unable to give 0 score else I would have. Customer Service: extremely poor. Trying for last 2 weeks and playing the game of recording the messages forever. Even after telling Amber to call me on a specific shifts, they call back in odd hours. Do not even have chat like AGL or others as that probably is the easiest way. Pricing: you will week up paying more, in the evening prices are almost always extremely high. Not sure how someone can produce solar at night when there is no sun, as that's when the solar FIT are high. During the day when the price noticed are ranging from 20c to 50c. Most of the time solar is low, so if you are producing SD solar the price ranging from -2 cents/me to 12 cents/me. Most of the time what you will produce during the day will be given FIT of 2 to 7 cents. When you do the maths of extremely higher price in evening and getting almost no solar benefit, you will end up paying more. On top you need to pay $15 per month and daily charge of $1.01. Not sure how people her given higher rating on review here. Can they publish their bill after redacting personal information. Pg
If there is zero rating,this can be suitable for Amber energy Most expensive I got my bill $600 Don't recommend friends at all
I have learned and enjoyed having Amber as our energy supplier. 1. You can make real change through your usage habits. 2. With data and the incentive of cost, you can change you habits. 3. As a country we need to change our building and usage habits so we don't keep using the grid on gas and coal at 6pm at night! 4. Energy storage matters. You can't have solar and wind cranking at 6pm :) What an amazing group of change makers. Thank you so much!
Amber as a company is fantastic. Great customer service, very flexible, honest and open. This is a rarity in the modern world. A year ago I would have said go for it without a second though, but now you really have to look around. Wholesale electricity pricing is not so attractive these days. Due to wholesale electricity being quite expensive at the moment, especially when there is low renewables available, it makes the difference between wholesale and VDO very small. You need to shop around and see if it is worth it.
I’m so happy with Amber and their business model with prices that can’t be matched. I can recommend them to others !
Exciting and empowering new concept for energy consumers. An opportunity to reign in our electricity bill as we reduced our environmental impact and support SA's transition to renewables
It's not always the cheapest, but you can see amber is working hard to change the way we use energy to make a greener and better future for the grid. The concept is so unique and clearly not the best for everyone, but as we are able to better control our energy usage in the future amber will be come more and more relevant.
Amber is brilliant, but it's not for everyone. They are focused on transparently helping all of us understand what is needed to switch to a renewable (and cheap) Energy Model. Right now, that means you should CHANGE your behaviours when prices are significantly higher or lower. I'm saving money with this model not because average wholesale prices are ALWAYS cheaper, but because I know what they are and I react accordingly. Some of this is programatic, like when I charge my car ( a big user and at 10c/KWh makes a big difference), and when I might let fridges turn off for an hour or two (all handled automatically), and some of it is me reacting to spikes and using a BBQ instead of an oven to cook a roast. I guess my point is these are the tools for change, but you do have to use them.
So far I'm very impressed the provider is working in our favour so much better with solar aswell I've been through alot if retailers been screwed over ripped of etc specially from energy Australia whom put me through hell for months desided to join Amber to give it a go it impresses me each and everyday no disappoints yet absolutely loving it and the service can't go past them hopefully we can take there services to western Australia once we move will not be going to anyone else there a fantastic company just what we were looking for loving it
What an amazing team. Well done to you all. A new standard of service with quality, and economy.
Have been an Amber customer for 1 month, and very impressed with their platform, especially being able to retrieve prices & useage using python. Of course with solar export you need to be aware of the occassional negative prices and limit export if you can. On the upside I got $3.00 /kWh for export at 15:00 on Nov 18 when the wholesale price hit the ceiling!
Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
This profile hasn't been claimed by the business owner.
