Experience so far has been excellent
Experience so far has been excellent - great support and assistance. I have yet to receive my first bill so too early to comment further.

Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
Amber Electric receives predominantly positive feedback, with many customers praising its transparent pricing and exceptional service. Reviewers highlight the company's innovative approach to energy pricing, allowing users to save money by tracking wholesale prices.
The ease of transitioning to Amber and the helpfulness of the staff are frequently mentioned as standout features. However, some customers express frustration with billing issues, noting significant increases in their usage charges and delays in customer service responses. Complaints about poor communication and unresolved issues also surface, indicating room for improvement in customer support. Overall, while Amber Electric is celebrated for its unique offerings and user-friendly experience, concerns about billing and service responsiveness temper the enthusiasm.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 714 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 9 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.7 | 41 |
| Nov 24 | 4.7 | 41 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.7 | 34 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 35 |
| Apr 25 | 4.9 | 21 |
| May 25 | 4.9 | 23 |
| Jun 25 | 3.8 | 28 |
| Jul 25 | 4.1 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through wh...”
“Amber electric have upped my usage charge by 3 times my original costing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +3% | 714 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).
500 reviews of Amber Electric. Filter by what matters to you.
Experience so far has been excellent - great support and assistance. I have yet to receive my first bill so too early to comment further.
Finally transparent power prices! The ability to adjust my usage according to near real time price may not be for everyone, but I love it. Even during the recent period with highly volatile prices (and price spikes) I easily managed to save a significant amount compared to my previous retailer. Thank you Amber!
I've only been with Amber for just over a month so it is hard to fill out this survey accurately but I'm happy with the discount so far.
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Great value, no nasty surprises. Happy to recommend you change to Amber Electric Peter Gold Coast
Amber is an excellent way to save on electricity costs. Amber encourage users to switch off high energy usage appliances when there is a spike in energy prices during the day. The App allows me to track my energy use and the personal cost of energy that I have used so there are no nasty surprises at billing time. I think I’m a winner with Amber.
I have been an Amber customer since December 2020. Like many, I bought into the wholesale price story and a cool APP that reflects the spot price and with a Default Market Offer Cap designed to give the consumer peace of mind over not paying above-market rates & instant notifications that help me to actively reduce energy during spot price spikes. What I have found 7 months on is that the real cost is in fact much higher than other retailers like AGL/Origin/Alinta and the alleged Default Market Offer Cap that is suppose to protect me from paying above-market rates doesn't appear to protect me at all as the rates I've paid are 58% higher than traditional retailers - comparison below. My bills are so confusing to read and interpret with over 30 line items that the average person would have no idea how to interpret!!! My home located in Mermaid Waters Gold Coast has 2 occupants, pool on a timer set between 10-1 + electric hot water with a circuit timer to control load during solar generation hours + 5kW Solar - my average daily demand 12.7kW PD + Solar Generation on average around 15kW PD - my June bill for 30 days was $148.15 or roughly .39C per kWh which includes daily supply charge and credits from Solar. I point out that Ambers promise to provide a Default Market Offer Cap clearly doesn't work when you consider the following... I compared my real-life outcome with our retailer energy plans to establish if I should switch retailers: Origin Solar Boost Plan - 22.9C Peak Usage Charge incl Supply Charge/Solar Meter Charge + 13C Solar FIT or AGL Solar Savers - 22.21C kWh incl Daily Supply Charge & a Solar FIT of .15C kWh Had I been with any of the providers above I would have not had a bill at all, I would have been in credit! AMBER Customer Support You can not get through to an operator at Amber as they work on a 2-Day call-back system, preferring customers to communicate via their Web Support link which I never get a reply to although they replied to this review but failed to reply to 4 support requests that are still outstanding after 4 days :-( Clearly, the Amber Offer while well-intentioned, is just a software gymock with lots of razzle-dazzle but clearly lacks market competitiveness and consumers considering Amber should think twice based on this real-life scenario & if the household is committed to a renewable energy future, then just install solar directly and find a retailer that rewards the consumer based on a competitive peak use tariff, daily supply charge & Feed IN Tariff for surplus solar electricity & if the user has high demand at night, consider adding Battery Storage which is now more affordable!!! Food for thought!
Excellent service
Amber electric company is Awesome. My previous month usage with a major retailer was approx $10 more even thou I used 100 wks less for the month. My bill was approx 250kw at $90 My Amber bill approx was 350kw at $80.
Having the ability to check the wholesale prices is a great thing . Knowing when it’s cheaper to use power sucking appliances.We have saved for sure looking back at our previous bills from last supplier. Can’t say enough about amber electric they have changed the way we think about electricity .
Signed up with Amber after being with so many other companies over the years. Waited for my bill to arrive to see if I had made a mistake. I am so thrilled. My bill was so much smaller than I expected. We are so pleased we decided to connected Amber to our business as well.
Please let me know when Amber plans to be listed on the ASX, I'm in!
Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
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