Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
Good selection of cars available. Staff were helpful, from giving me a part exchange evaluation and test drives, right through to the hand over of the vehicle I purchased. Would definitely recommend and return next time I need a new vehicle.
Lots of vehicle choice... All well presented and open for comparison. All less than 50,000 mileage. Lots of knowledgeable staff. Several options to enhance vehicle appearance and tidyness. Lots of paperwork done by use of email and electronic signatures.
Available Car really do make the buying experience easy. I’ve bought from main dealers in the past and always found them arrogant and pushy. Available Car are the polar opposite. At no point ever do they turn the screw to get you to buy. You could literally stay there all day and no one from sales will pester you. We’ve just bought our third car from them. Says everything. However, on this occasion the car broke down after 45 minutes due to a dead battery. Available Car responded like lightning and a replacement battery was sourced and paid for without hesitation. They even phoned me the next morning to see how it was going. The only drawback with a dealership with so many brands and models is that the staff knowledge is quite limited. I was told the car had no manufacturer warranty and was offered a third party warranty. I phoned Hyundai UK the next day and they confirmed the car did have two years factory warranty left. That’s quite a basic knowledge gap. I don’t expect them to know every button or feature but I do need to know what I’m buying. All in all, a great company to buy a car from.
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
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The staff are so friendly and easy to talk to,they dont rush ya and explain things in the way they should be,was my 2nd car from them and have no doubt I ll be back in another 6 years😃
I have bought my last 2 cars from you, it’s a no brainer
The ease and simplicity of test driving and buying a car .no hard sell.
Everything was taken care of. All paper work was done saving me time. Every step of the way Everything was explained. Very polite staff. Never used available car before but would recommend you to family and friends.
I am writing to express my extreme dissatisfaction with the appalling customer service myself and my wife received at AvailableCar on Friday 23rd May 2025, during what should have been an exciting and straightforward car collection experience. We reserved and paid for a Mini Cooper last Sunday, with the understanding that we would collect the vehicle at 11:20 AM on Friday. We were assured this time would allow your team sufficient preparation, including valeting and any technical checks. We completed all documentation promptly, paid the deposit, arranged tax and insurance during the week and fully committed to the agreed schedule. However, when we arrived at your site at the appointed time, we were told to sit in reception and waited for 25 minutes without explanation. This delay was unacceptable, particularly as we had a confirmed appointment. When we were finally seen by Ellis, we received no apology and were quickly asked to sign documents. Ellis then informed us; casually and without concern that the car was not ready and was still with the valet team. When we asked how long this would take, we were told, “I couldn’t tell you.” This lack of information and accountability was frustrating and unprofessional. We made clear that we had already waited a significant time, to which Ellis unhelpfully replied, “Have you got somewhere to be?” That dismissive response showed a complete lack of empathy for our situation. We then sat in reception for a further 90 minutes with no updates or reassurance. Mark D, the duty manager, spoke with us briefly but was also unable to provide any clear timeframe or explanation for the continued delay and didn’t want to promise anything as he was unsure. The lack of communication was appalling and only added to our frustration. When we were finally seen by Cameron who was, to his credit, polite and helpfu, we signed the final documents and got into the vehicle, only to be greeted with a technical error message stating the charging cap was open (when it clearly wasn’t). Once again, we had to return to reception, where we waited further while the team attempted to diagnose the fault. At 2:20 PM, over three hours after our original appointment, we were told the car could be delivered to our home address at a later time, as the issue could not be resolved there and then and again were unsure how long this would take. This entire experience from the failure to communicate known delays to the sheer disorganisation across multiple departments was utterly unacceptable. It demonstrated a systemic breakdown in customer care, planning, and basic professionalism. We were given no warning that the car might not be ready, no realistic timeframes during our wait, and no courtesy for the significant inconvenience caused. We spent time and money getting to your site, took time out of our day, and rearranged our plans all for a completely avoidable and poorly handled ordeal
Excellent customer service. Friendly and knowledgeable staff. They made it easy for us to find our perfect car.
I needed a nearly new car at a good price so I looked on auto trader found my car which was at available car Sutton in ashfield so I rang them up and Daniel answered and told me to come and have a look so off I went.I arrived and was shown the car I was very impressed it wasn't the model I wanted as they didn't have any in so I purchased the car in the meantime a week later I was just looking again and the model I wanted was at Castle Donington so I called back up and got Mitch I explained the situation if it was possible to switch cars he came back to me and said yes which made me very happy I went today to pick up where Brittany did the handover and then I went on my merry way home. Got home had a question for them Sam took it very helpful. So all in all a fantastic 1st experience for me buying from Available Car well done all involved 5 star.
Very informative, helpful and the process of buying my car very easy.
Outstanding service, highly recommended. Compassionate, friendly & professional. Best customer service I've received for a long time
Very efficient and friendly service
Very good service from start to finish Nathan was excellent
Staff at Available Car, Castle Donington couldn't have been more helpful. Knew their jobs and were able to answer any questions posed. A seamless process.
I have given them 2 stars at a push. Poor prep of the vehicle being purchased, low balled on part ex, things not completed on the car even though they had been arranged to get sorted before we picked the car up, missing items, nothing ready at pick up even though we booked a pick up time (almost 2 hours to hand over a car as things weren’t ready) and some un helpful staff.
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
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