Very relaxed atmosphere
Very relaxed atmosphere. Easy to find out all required information. Very friendly and professional staff team

Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
Very relaxed atmosphere. Easy to find out all required information. Very friendly and professional staff team
Was so easy, first time for me buying a car, staff really helpful and friendly. Everything explained and if I had any further questions it was no problem to ring and ask. All in all, a good experience.
Recently bought a car from the Castle Donington branch for the second time. Matt and Richard of the Green Team did a great job both explaining the car's features on the test drive and whilst making my purchase. Also had a very pleasant experience with Kyle when picking my car up only a few days after buying :)
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
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Great service and no hassle
Iv been coming to available car 4 the past 4 yrs and really impressed on the variety of cars, staff are very helpful and don't pester u to buy a car. So easy to part ex also. Staff are very friendly i always recommend to my my friends
Nathan was absolutely brilliant and a credit to the company. Extremely professional and understanding. Thank you
Valuation online was the highest one I had for selling my car. The inspection to verify confirmed the price and was quick and professional. Sold and the service on the day of handing in with Nathan was very efficient with no issues. Would recommend.
When initially going to view/test drive the car, the service was excellent. Todd was very helpful with helping me to find the right car and test driving it. However when I went to collect the car, I was waiting for nearly an hour. I had a appointment for 14:00 but was not seen until close to 15:00. It made me feel as if they already had my money so we're in no rush to help with the collection, when other people waiting were seen first as they had not yet purchased a car. I was very disappointed with particularly the reception team who seemed to ignore me for the hour wait instead of providing updates. When I as finally seen, Dan was very helpful with the handover.
The selling of the car and the customer service Simon Curd and Alexandra Morrison was outstanding 100% and a credit to available car, orange team. Its when I received a phone call at work telling me I have to sign this and I have to sign that as my car is ready. I explain I am not signing nothing until I see the car and I can read what I'm signing for as only three blank boxes appeared. oh I did say to the gentleman who started to raise his voice to me. Don't raise your voice to me I'm at work. Oh when I showed the email to Alexandra she told me she had not sent the email to me with her name on it as she is not allowed to and not part of her job. After speaking to Jasmin, she told me, who ever sent that email sent information of who helped sell the car. As I explained my job is security and if you do send information from another source / person and you are referring to a document which involves another persons name then you should attach your own email with the name of the person sending it then use the document as a reference. As sending a document with out the persons knowledge or even putting who actually sent it is unprofessional. By the way, the number 4 states on the handover of the car. do not sign this document unless you have checked the car and are happy with it. Please explain to me why someone is ringing me telling me I should and have to sign for a car that I have not seen. The final thing is after all that experience, and I had addressed all my concerns I was promised an email the next day which was Saturday for proof of ownership and confirmation of my old car had been sold to available car / car tax, I did not receive an email. I have had to ring up again. yes I know you might be busy but try and put right the bad experience that customer had on the phone by doing what you promised the customer you would do. I would give 5 stars to the orange team Alexandra and Simon. After that you lost a star and half for the phone call and half a star for promising to do something for a customer that was not done. I know your busy but after a bad experience you should take the time to put it right.
The first visit was great to look at what was available and not be bothered by sales people. I was looking for an automatic car, expecting them to be grouped together. They were scattered everywhere. Nevertheless we selected two possibilities and the sales person was very helpful allowing me to test drive both as a comparison. I selected the one we liked and the sale was started.
Good service
All the staff at Available car are helpful friendly & go the extra mile to make sure you visits are a great Experience . You don’t get that dealership experience off once you have purchased the sales team don’t want to know you , the whole process from choosing to driving away is smooth & enjoyable at no point do you feel pressured or hassled . A big thank you to Callum who for his young age helped both my son & myself into new vehicles . That said the whole team from the girls on reception floor managers & handover guys were great to deal with . So a big thank you Available car …
Picked my new car up available car had done all the things that needed doing and the car valet was great
Avoid this place for buying a new car. No coordination between staff. New car had air conditioning fault and told only on collection date that it needed fixing after informing them. Then we had 2 calls on successive days informing us the car was ready, so we made another trip to collect the car. We arrived, and was told the fault hadn’t been fixed yet. Bearing in mind it’s roughly 25 mile 30 min drive there and back incurring costs of fuel in addition to the admin costs of changing the insurance over. They did not offer any compensation and offered no resolutions for this inconvenience and was told a courtesy car has a 4 week wait and didn’t want to take a faulty car away. It was fortunate they filled the tank up full as if they didn’t do this as we requested we would have walked away from the deal due to incompetence and the overall experience. They even do car deliveries, and didn’t think to throw this in as complimentary given the stress caused. The manager was more focussed on who said they’d fill the tank up for inconvenience rather than where and who tested the vehicle thoroughly and still missing the faulty air conditioning.
A bit pushed in having the car before the end of the month
On the whole my experience was good. But to have only one key was disappointing. I think you could at least contribute towards a second key. Also to only have 20 miles of fuel in the tank is frankly, disgraceful.
Absolutely amazing from the off, no pushy sale but ready to answer any questions required, our sales assistant was Rebecca from the Sutton in Ashfield branch, Rebecca went above and beyond to help us through the stages of purchasing our new car, she was kind, caring, understanding of our needs and advising us through our with extras and explaining but not once did we feel at all pressured into purchasing any extras with the car, (unfortunately this could not be said for the main dealer of the car that we went to look at prior to returning to available car) overall great experience will definitely return as our son is now looking for a new car, great experience well done Rebecca
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
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