Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
Buying the car great but got given no total to pay had to ring up and when my husband picked the car up he needed no id they just let him take it and it’s not been cleaned still a big cobweb in the back
Purchased a Ford Focus from available car Sutton 6 years ago. Great experience and great car. Went back and Purchased a Hyundai Tucson recently and I'm very happy with it. Sales have really improved since my first purchase, no longer as pushy and staff helpful and friendly. Part exchange prices are really poor, essentially bottom of the barrel auction value that a car would never sell for. However sales were honest and encouraged me to sell privately and didn't hassle me for a part exchange. Thank you.
No pressure in sales, which I like. Sutton-in-ashfield
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Jordan, Kian and Steve were absolutely amazing from start to finish. They went above and beyond, Jordan booked my appointment in and I paid my deposit for the car very easily. Kian greeted us on the day and was absolutely amazing explaining everything to us about the car before our test drive, he gave a very good price for our part exchange. Kian then passed us to Steve to finalise the deal on a bank holiday too, went back Tuesday to exchange and couldn't ask for anything more. Fabulous service and would highly recommend.
Your staff met my needs but the coffee from that machine was truly awful which matters more than you think it does!
Morning, like the relaxed walk round the vehicles, Jordan on the Purple team was informative and approachable. The offer for the part exchange was poor and did not reflect your marketing offer of best prices paid. Thank you.
I saw a car on the website and decided to go and look at it. It looked just as it was described and was offered a test drive. I was very impressed, so I was told it would have a complete MOT, so had to go back 3 days later to pick it up. The service I was given from the staff was friendly and helpful and they helped me with the tax and the V5 before I drove it home.
The bad stuff first. I found the the use of texts to send and sign documents difficult,not least because the script is so small it is hard to read. Therefore I was in effect signing blind and not very reassuring. Also messing about with code numbers and trying to find the right boxes to sign is stressful for people of a certain age unused to being glued to the phone day and night. The very helpful chap who guided me through it said " don't worry, I do this all day every day" so that tells you something. On the plus side, all your staff from reception to handover were pleasant, helpful,patient and professional. The choice of cars on offer is amazing and they are all immaculately presented . Overall, I am very pleased with my new car and would come to Available Car again, but hopefully not just yet.
It was easy to get a price for my car and the offer was the price I received, no knocking money off when coming to store. The transaction was smooth. The only complaint I would have I was made to feel like I should have fiance instead of paying for my car. The sales agent seemed extremely put out that I didn't consider this option.
This was my third car from Available Car - I did suggest that returning customers should get a bonus - you have to try! I like their motto displayed in reception: 'We are not here to sell you cars, we are here to help you buy a car' -and that is what they do - no hassle, no pressure on the purchase of a car but they will try to upsale you a Diamondbrite paint finish, various warranties and expensive dashcams-but they make you aware of these and you can just say no. They supply good detail about what the car's history is and what work they have done on it. My only criticism was that there was some waiting around to talk to advisors - the reverse of a hard sell- but with a free coffee machine and a pleasant enough waiting area, this was ok.
Overall, the experience was good, The car was advertised on the website but it was in a prep area, so had to ask where it was and for it to be opened, Quite a long wait to get a price for my part exchange car, The price offered was not as much as other had offered. The hand over went smoothly.
Very slick, well organised process. Had exactly the right car for good price. Couldn't be more helpful.
As always a great team and always helpful. This is my 5th car from them. Would highly recommend them.
Excellent service from the moment we walked in to purchasing our car.
I don’t want to be too negative as I did find the service good overall. The one thing that let it down was the fact that I had pointed out a scuff on one of the alloys and asked if that could be rectified. Available Car had my car for a week and a half and when we went to pick it up it hadn’t been done. We then had to wait an hour and a half for it to be sorted. Apart from that I’m very happy with the service.
I had a decent experience across the board. I think some elements could be better in showing enthusiasm with some team members when looking into details of the car finance. I don’t mind some dry humour but when I’m investing a lot of money it I kind of want to feel a little bit special. They were understanding understanding about my kid how he can be a funny/sassy little boy! Ha The test drive could have been a little bit more pack with information about the car and get to know me. For the person test driving that could be a great opportunity to understand me and use that to drop knowledge gaps about diamond bright and dash cams instead of just taking me to the car. Little and often goes a long way in selling add ons. Also I wish knew the car didn’t have an electric boot open! Small bits of knowledge goes a long way. I appreciate you have a wide selection of car. Lastly time of picks up or collections is not that good. You open till 8pm. Leverage that as I work and do parent duties in the week. It was a head ache sorting my life around the pick up.
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
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