Elle was very helpful and had great…
Elle was very helpful and had great service skills there was no pushy service, was a overall a great experience.

Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
Elle was very helpful and had great service skills there was no pushy service, was a overall a great experience.
So straight forward. No hard sell. The staff are so helpful. The cars are spotless.
Very efficient. Able to answer all questions. Very personable
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Went to Available car to sell my car. Was offered a very fair price , the process very transparent and straight forward . Nathan Williams the salesman who dealt with us also very professional , polite and made the process very easy and stress free. The Money in the account within 3 working days . Highly Recommended for selling aswell as buying 😊
A very pleasant experience from start to finish No pressure sales. Everything done at my own pace , sales staff very informative and polite throughout I'm very pleased with the way I was dealt with and would recommend available Car to anyone wanting to purchase their next vehicle I'm very pleased with the car i selected A good experience from start to finish
My experience from last Saturday to Tuesday I could not fault Evan though I change my mind at the last minute ,Rebecca was so paintient with me and let me choose another car of my choice ,and I still found it difficult choosing between the Skoda and Dacia but her patients was still very professional and polite gave me time to choose and I chose the Dacia because it a car I had before and I felt more comfortable with. I was so excited to pick the car up today 21/5/25 ,but on hand over today we had another lady I’m unsure what her name was but she were so rude to me did not give me time with bringing the messages up , on my phone to sign the documents and snapped and said they in your messages ,where as before when Rebecca was dealing with me would help me to get it up in the phone ,I struggle with technology because I have dislexia when under pressure I can panick. when it came to paying for the car tax she said my card wouldn’t work I asked nicely to try it again which she did but then threw it down in the table and said it don’t work have you got another one ,my partner used his. When we to the car to see if I was satisfied has I’m checking she looked inpatient waiting for me to say it was ok it was seconds she could not get rid of us quick enough ,she gave me no proof of the difference what they owed me and said it go in the bank 7 to ten days then said ten 14 days ,I explained that Rebecca said it would go in up to five -7 working days. i expained we not use to the new stystem of starting the car? she said down load a App. I felt so disappointed when I came away being treated in such abrupt manner and it upset me where I should have been beaming. Yes I’m happy with the car and the way I was treated up to getting the car but handover was so traumatic I would now think twice about going to available car again but this was my second time I used them and was happy with the first time that’s why I chose to use them again. I hoped no one else will ever be treated with low respect she had for us today.
Thanks to all the staff for helping me sort a car out , from the moment I walked in and the moment I left with my car would highly recommend this company in castle Donington 🙌
Purchased our new car today from castle donington site . Car was and is fabulous as described. Only niggle so to speak would be what do you need to see so many people before you actually sign and get into your new car ? Today I saw 4/5 different people. I think possibly two at most 1 as your welcomed an 1 to actually do paperwork and handover . Appointment was 11am and once I actually got into new car and drive away was 1:50pm . A long wait for sure . Maybe be better for only 1/2 people then into car and drive away happy . That’s my only niggle to be honest apart from that experience was good .
Having been your customers in the past we felt we could find the right car with yourselves,
Very pleasant staff no pressure to buy but as I did purchase a car I’m really pleased with the way I was looked after
Whilst the service was good at sales and the after sale person was nice on getting home I realised that the handover could have been better. The car mileage was in kilometres so was confused at speed I was driving I didn’t know how to work many of the interesting gadgets in the car for example the aircon, the handbrake wasn’t fully explained
Very good staff and helpful and quick
Excellent Customer Service from walking through the door to driving away with a new car. Ryan, (apology for not remembering his surname) who took us on our test drive was excellent in his demonstration, explanation and tuition in introducing us to a new style of car. Most polite too! Car was excellent and spotless on collection. Excellent choice of vehicles. Would highly recommend Available Car Castle Donington.
I made an appointment to see the car I was interested in and that went well. A little more time than anticipated but not too onerous. I arranged an appointment for handover, 2 days later at 4.20. Waited 25 minutes, no communication as to why so I returned to the reception to enquire. A person called Jaz was meant to be meeting me but she was delayed (no reason given,) I didn’t get a chance to ask her personally why she wasn’t ready for an appointment and so late because a lady called Erika stepped in and helped. 5 stars for original appointment,3 for the handover
Absolutely awful experience. When we arrived for the test drive, we were met by Daniel who we undertand was new to AvailableCar but kept swearing which made us quite uncomfortable, especially as we had two small children with us. We liked the car however, it needed a bit of work doing to it. We said that we wanted to buy the car but voiced our concerns over things that needed doing and we were then passed over to Paul. Paul told us that all of our concerns would be dealt with as the car hadn't been prepped yet so we felt reassured that everything would be done properly. One of the main issues was a rust spot on the bonnet. On asking if the rust would be taken care of properly such as re-spraying or blending, we were assured that it "definitely wouldn't just be touched in" and that they "prep cars to a high standard". We felt happy and looked forward to picking the car up a week later. We paid for the car via bank transfer when we got home. When we arrived to collect the car we weren't happy with how the rust had been repaired as it had just been touched in with what looked like a completely different colour paint - WHAT?! It didn't match at all, it wasn't flush and looked awful. It honestly would have looked better leaving the rust as it was. We informed the team that we weren't happy as we were assured that this wasn't how they were going to repair the rust and asked if this could be done properly. We were told that they wouldnt do any more work to the vehicle. We asked to speak to Paul who came out and kept repeating "this looks great. In my opinion this is a great job". We contacted a family member who works in a bodyshop, she informed us that it was a poor repair and the paint would flake off revealing the rust within a few months. She explained that if it were just a stone chip, that could be touched in but with it being rust, and already eaten into the metalwork, any poor weather, salt off the roads or general washing of the car would pull the paint back off the rust. The repair would cost around £600 to be done properly so we explained this to Paul and informed him that we would only buy the car if they knocked £600 off the asking price. He told us that they wouldn't knock any money off so we requested a refund. The initial £99 deposit was refunded there and then but a week and a half later we still had no refund for the remaining balance. I called AvailableCar to find out what was happening and was assured that Paul would ring me ASAP. After no response, my wife contacted AvailableCar again the following day and spoke to Paul. He said that they'd refund the remaining balance minus £200 today. We were baffled... She asked why they're withholding £200 and Paul replied that she would get the £200 back when she brings the new V5 in to them... WHAT?! We don't have the V5! We haven't bought this car!!! My wife was understandably extremely upset about this and neither of us could understand why the V5 would be coming to us. I called Paul back myself and asked for him to explain this to me. He said that because we taxed the vehicle, we would receive a V5... He clearly has no idea how this works and I told him that's absolute rubbish. 1. We cancelled the tax the following day and no payment has been taken. 2. Just because you tax a vehicle doesn't mean a new V5 will be sent to you in your name. I told him that if a new V5 was coming to us then that's because of a mistake on their end. We never saw the V5, the green slip was never sent off so to our knowledge, we won't be getting a V5. I said that if we do get a V5 then they can arrange for someone to come and collect it from us because it's not our fault. Because I challenged this and told him that taxing a vehicle doesn't mean you get a new V5, Paul said he needed to check something and would get back to me. A few minutes later he called me back and said that the full amount would be refunded to my wife today. I thanked Paul but I can't believe it took for me to question this for them to put it right. Why did they make this up that just because we taxed the car for 1 day that we would get a V5?! Why dont they know these things?! To keep someones money from them for something they haven't done is absolutely ludicrous. The apology that was made was poor. Had we not chased this or challenged them, they would never have refunded our money. Nobody bothered checking that their customer had been refunded eventhough Paul said that accounts would make the refund. The system fails when this isn't checked. AvailableCar are very quick to take your money but not so good at giving it back when the job they do is a very low standard. It's even more worrying that the only reason it's got to this point is because we know a bit about cars. I feel for the people that go in blind who are looking for a genuine, well-prepped car and are being blindsided by people who haven't got a clue themselves.
Excellent service from beginning to end. Friendly staff who were able to answer all our questions before we bought the car at Castle Donington.
Nathan was very helpful when I came to look for a car answered all my questions and found answers out when he wasn’t sure on something. Handover was very rushed, car looked like it’s been through a wash weeks earlier, service history was not updated. the overall experience could have been a bit better.
From start to finish at castle Donington the experience was great. I had 3 visits before deciding on a particular car. All I wanted was heated seats and steering wheel ( not easy). I first spoke to Kean, very knowledgeable. Zoe was great looking up a variety of vehicles. I went away and returned with a vehicle in mind. Never driven an automatic but Zoe was very patient on the test drive. I loved the car. Kizzy provided all the financial/warranty info, checking any queries and sorting my car to trade in effortlessly. Finally Tom who dealt with the finance, no hidden costs and answered all my concerns. I forgot a few things on the day but he was able to sort everything so I could drive the car away that day. The purple team initially and the grey team after that were brilliant. Didn’t think I would ever find the right car but they made sure I did. Would recommend them to anyone who is looking for a car even if you don’t know what you want. Well Done Available Car Mrs Carter
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
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