Customer service
Customer service - especially Ellie who made sure she explained a lot of the features very well. An easy buying experience

Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
Customer service - especially Ellie who made sure she explained a lot of the features very well. An easy buying experience
Great staffs at Availablecar sutton-in-ashfield, they where very perfect in what they where doing am a happy customer 😀
We were looked after by Brendon Blagg. He certainly lived up to his name. He told me the car I just bought had a reversing camera as I did mention this was important to me. As well as a Sat Nav which it hasn’t! It’s my fault for not checking because the rest of the features in the car a Mini are lovely. I Also mentioned the fact there was a tyre pressure monitor problem that was a failure on the MOT and they said it had now been sorted But it still pops up. ( maybe I should check the tyres again) the car was clean when we picked it up. But they didn’t fix the paintwork issue with the door shuts which they promised to do. The tyres were all over the place air pressure wise, And kind of rushed through connecting the app to my phone for the front and rear anti theft camera which isn’t very good I don’t think. ( the app not the camera) All in all a simple and pleasant enough experience. Lots of waiting around though. And really awful coffee! But nice people and no pressure.
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
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A great selection of cars to look at. I was able to test drive the two I liked best and eventually bought one of them. Such a friendly team of people there, I spoke with four different people and they were all extremely helpful and very professional. I was left to look without any interference and the help was there very quickly when I needed it. It couldn't have been any better in my opinion. On my experience I would definitely highly recommend them.
From seeing the car to test drive to purchase it was all snotty with staff very helpful along the way. Had all my cars from available car and will continue.
Sam our salesman was great and knowledgeable about the car. Everything after went smoothly afterwards. We test drove the car on Sunday and collected it two days later. Thank you.
Not bought from a car supermarket before so didn’t know what to expect. I could not fault the experience, from the reception through to collection was an easy and pleasant experience. Having been to see the vehicle I later decided to book a on line test drive and pay the reserve fee to hold the car. Had emails and telephone call to confirm dates / time and on the day was greeted by the team member who facilitated the test drive and explained vehicle controls/features and after market options that could be included. Having decided to purchase was then passed to another team member who talked through vehicle history, purchase options and what work would be completed on the vehicle before collection. Collection day I was greeted by the handover team member who presented the vehicle with the work completed and for a final customer inspection after which we completed paperwork. Cannot fault the process or team members I dealt with and would happily purchase from them again. Many thanks to the ‘Grey’ team.
1st person you speak to everything is lovely, there’s a good selection of cars and what I felt were good prices. The sales add ons is quite pushy and lengthy to go through which personally I don’t like. Unfortunately it’s downhill from this point. Handover day is a very long process, I was called to see if I wanted to come in earlier than my appointment (which I thought was great). I was left sitting in reception for 45 mins which by this point was my original appointment time so made no sense at all! Then it was just let down after let down. Seems once the car is sold and commission is earned no one cares.
Efficient handover when it happened , made an appointment 4.30pm for the handover had to wait over 30 minutes, what is the point in making an appointment?after sales i had a issue that needed resolving VERY POOR called 4 times no response passed on to a manager ????
The entire team at Available Car did their best to advise and support me throughout the entire process. I had an issue with the finance company document stating HP agreement rather than PCP agreement in the initial paperwork but received the reassurance I needed from Joe in the White Team. All calls were either taken or returned promptly. My only criticism is that the comparison booklets containing all possible features for vehicles is no longer in use. I therefore missed that my car did not have built in SatNav prior to purchase. Had I known, I would have chosen another vehicle.
All the staff I met were lovely. They were helpful without being pushy . I was on my own but everything was explained clearly.
Customer service was amazing and helpful, especially Dylan, ellie-mai and jamie, thankyou all for your help
All the staff were very polite and informative there was no pressure to buy which made the hole process stress free.we purchased our previous car from Available car and we had it over 12 years.
A non pushy place. We looked around at the cars and sat in a lot of them. Some of them were locked too unfortunately. We chose a car, went on the test drive and decided to go ahead with it. I was expecting endless emails from them following the deposit but nothing! The pick up was very quick, when we went back the following week. On the way home, I was alerted to low pressure. I rang AC and as I'm not used to the new technology, the member of staff was able to point me in the right direction to sort this minor issue! No issues to report with AC. Thank you.
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
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