Quite an easy process with the…
Quite an easy process with the purchase. Staff were great do deal with.

Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
Quite an easy process with the purchase. Staff were great do deal with.
Having bought from Available Car previously ( 9 years ago ) I had no hesitation in looking again for a newer car at the Sutton branch. Once again a great experience viewing all the cars with no hassle from the sales staff but knowing they were there if and when required. After multiple visits we found the car of our choice and made the purchase. There were a few minor details re bodywork scratches and seat stains to be addressed and was assured they would be put right prior to pick up in a couple of days. On the day of collection we were shown to the car to inspect all was to our satisfaction, unfortunately the issues were not corrected and the young sales lady was disappointed and immediately took the car back to the workshop to be sorted. Thirty minutes later it was back for inspection and all issues resolved with sincere apologies from the handover team. The car looks great and look forward to many years hassle free driving 🤞
Brilliant efficient friendly service.
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
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Recommend by a friend & the service I received did not disappoint, great choice of vehicles & fabulous friendly sales team, overall great car buying experience 👍
Was seen by a lovely kind man named Nathan very nice and caring. Plus the money for my vehicle was as said on the phone. Would recommend
kind and helpful staff and knowledgeable of the car
Very friendly staff and explain everything to you never pushy let you take your time
Don't always deal with same person 3 people before we got the car. Find it all false. Given 4 as the scuffs were dealt with. However i am returning customer but disappointed to be honest as I was main purchaser but spoke to my partner as he was male
Great customer service, sorted a few issues I had with the finance company straight away, Alexandra morrison was very professional and answered all the questions I needed to know, she went above and beyond, very happy customer, thank you alex
Sell the car at all cost promice the word but deliver nothing! Promised a full service yet nothing was done! Car was filthy on pick up! Completely ruined the experience ! Well done Available Car.
2 weeks ago I collected my Range Rover Evoque, I absolutely love the car it’s gorgeous. I was going to let a few things slide and get sorted myself but then there was a fault with the display screen, this topped it off. On collection the car had apparently been valeted, if it had been valeted they did an awful job. There was smears all over the display screen and AC unit, there was plastic car covers left over the drivers seat and rubbish left in the back. I cleared this up and didn’t make a big deal. When getting out of the drivers side I heard a crunch which came from the seat. The casing on the chair had snapped, upon inspection I could see black glue from where it had been “hidden and repaired” as if no one will ever notice. I also asked if they could sort the rusting brake calipers out as they looked awful and was told they probably won’t do it as it’s cosmetic, again i let this slide as I wanted to get them painted anyway. 2 weeks later the display screen started to glitch/roll and then eventually go off completely. I tried a hard reset and nothing worked. I then rang available car to get it booked in to be looked at. The day it was due to be checked the screen miraculously came back on, I took it to be checked just in case it happened again. Whilst it was being checked they found ANOTHER problem, the drivers footwell is drenched with water, they suspect a AC leak. Now I am just shy off £400 a month with extended warranty, you do not expect a car that has been “thoroughly checked” to be going back for repairs after 2 weeks. Darren from after sales has been brilliant, he’s sorted out my “glued” drivers chair casings and ordered a new part which may I add should have been done from the start. Although I’ve got to wait nearly 3 weeks for any repairs to start.
Very pleased with the experience of buying my car
A lot of knowledgeable staff not necessarily communicating with each other, generally good office service. Car handed over but once home had some questions that should have been answered at Castle Donington, most questions to do with submitted paperwork now answered but some action will now be needed by me.
Usual efficient, no nonsense, no pressure sales team. Helpful and polite.
Initial visit - was given freedom to have a good wander and look at lots of vehicles without a sales representative approaching me - might have been nice for someone just to welcome and just to invite/encourage me to do that and let me know what to do if I wanted to find out more about a car Sales Rep and Finance Team member (Andy) very helpful and provided good, clear information. Appreciated the test drive - could maybe give a bit more info about the car. Actually being given the opportunity to start the car myself would have been helpful - when I later purchased and came to drive away, didn't realise that needed to press down the clutch to get the ignition to start and had to go back in and ask how to start the car : ) Handover - appointment time was 11.20 am (admittedly we had changed this the day before from 1 pm). Arrived and waited 40 mins before anyone could deal with the handover. Noticed several others had long waits as well. Reception staff were good at acknowledging this and offering reassurance but the delay meant I had to postpone another appointment because it took from 11.20 am to almost 1.30 pm to complete the handover. It might be helpful to let customers know that this is the kind of time frame they need to allow. It's helpful to be given a reason for the delay and a rough idea of when someone will be available. In my case there were some complications with the need to get a new log book for my old car. Really appreciated the help and flexibiity you offered around this to still make the new purchase possible
I always enjoy the experience of buying a car from Availablecar. A decent price was offered for my part exchange and I'm delighted with my new car. Fitting my dash cam had been overlooked when I attended to collect my new car but this was rectified within 30 minutes. Every person I dealt with, was friendly, professional and made the whole experience very easy.
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
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