I am very pleased to have received such…
I am very pleased to have received such excellent service, and I encountered no difficulties whatsoever.

Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
I am very pleased to have received such excellent service, and I encountered no difficulties whatsoever.
Liked - plenty of stock, cars reasonably priced. Staff at the front-desk were welcoming and helpful. Collection process went smoothly, although I was left waiting way past my appointment time. Didn’t like so much - eye rolling from a young, male staff member. Yes, we DO notice. Staff member unable to give any real (basic) technical information about vehicles, More interested in trying to sell you very overpriced dash-cams, car mats, warranties, and paint protection…
Nice place to buy a car..but I do t think it should be rammed to you about add on extras..veery helpfully final sign day for car..Lewis & kyle were top guys
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
After picking up my new car and driving away my tire sensors came on. Advised to reset and if they persist to return car to available. I found this a great concern Was not given the option of a paper mot certificate . But very friendly and helpful staff.
Horrible service. They do the stuff but only half way. Change oil in gearbox and never change filters. Charge me for it never do it. Charge me for xenon bulb 150£ if it burned out after a year I found out they gave me a cheap one from ebay for 10£. NEVER EVER my car will be there.
Although the staff were very nice all be it a bit two faced I think because, The car I was buying had gone down in price but when I got home and was looking at the papers I realised I'd been charged the original prices. Admittidly sorted but after three phone calls. when I asked would the car be valeted as there were a few marks on the roof lining etc, I was told yes it will be valeted to a new standard we just give them a quick valet to get them out on sale. And also was told we'll try to get the marks off but they might not fully come off. When I collected my car clearly no one had even tried to clean off the marks etc because I myself got a wet clothes and wiped the marks and they fully came off. If anything had been done in the car it was just a hoover of the foot wells and that was all because it was not cleaned to a new standard.
Great service by available car, thorough process from start to finish, everything is explained properly and anything that needs to be resolved i.e the car is done before handover day, trustworthy, straightforward and excellent service. The vehicle I bought is great no problems and checked at a high standard
Sales team are great, handover team need improvement! Booked my handover appointment at 1:40, arrived at 1:30 waited for 1 hour before the process started. I was running late for my school run and asked to be done as soon as possible. Handover team suggested to reschedule however I took my day off for this appointment and it’s not my fault for the delay. Why should I reschedule? The attitude was rude and arrogant trying to avoid the responsibility by blame the system error. I will not be so crossed if genuine apologies were made! The excuse was “ we are short staffed”. If you know you got appointments and have not got enough staff to meet demand then surely management need to rethink their cost saving activities! At least think of another excuse! Happy with the car but not the handover service AT ALL!!!!!!
Available Car website is excellent to find the vehicle that you are looking for. The description of each car is very comprehensive with lots of images to help you decide.All the team members are polite & helpful when at the site.My only concern was the way all the paperwork had to be signed online which I found difficult to do. The handover day was excellent with a team member doing all the changes with the DVLA online for you & then accompanying to your new purchase.
Great im bay my first car its perfect
The whole experience was a very calm affair, No pressure from any member of staff. The young man Dylan from Sutton in Ashfield was an absolute pleasure to deal with from start to finish.
Buying experience was simple and straightforward. Process was hassle-free throughout. Handover was easy.
Great selection of cars, had no problem finding "the one", The staff were attentive, knowledgeable and genuine. Kris and Ellis were thorough with every detail and added a personal touch to each visit.
Pleased with the car staff very helpful did everything thing on the car that needed doing .On collection and test drive we had to wait 40 minutes before we saw any one ,the car was still in the workshop ,passed to about 4 different people ,then Erica took charge and she was amazing ,everything thing explained well and done very efficiently.
The whole set up is very professional from the fist visit to us picking up our car. Every member of staff was very knowledgeable and also very friendly. This is our 4th car from you ,can't imagine that we'd ever go anywhere else . Will definitely recommend. Our son and daughter in law have both just had their cars from you too
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
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