Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
One Key and would not provide a spare we had to pay - No Petrol even though the checklist was all ticked so what else was not checked properly?? - Made to Wait and Wait so they could try to sell us stuff and can they get their staff to cheer up the whole joy of buying a new car was sucked out of the process - sure it would have been more fun to buy a funeral plan!!
Great service start to finish. Rav was amazing in helping us through the process of picking and buying the car. Britney was also just as great with the handover. Great experience. Very happy
Lots of open cars to inspect, many with low mileages. Prices reasonable compared to many showrooms. Must mention Matt and Richard for their help.Also Imogen and Erica for their endless patience. Great choice of cars with careful indexing of models and prices etc. Definitely the place to visit to search for a new car.
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
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I purchased a car with available car three days ago. The first 2 employees for the sale were fine and professional but come the handover day and the staff were very unprofessional and very impatient making it a very unpleasant experience. The manager was professional and helped finish the handover process resolving any problems. To top it off within 3 days of having the car the engine management light comes on after a fresh service and MOT and I have been left with out a car for the foreseeable future until my car can get booked in due to no after sales or mechanics are in to scan the car and no other help till the problem is resolved. I am no left paying for a car that I cannot drive without potentially causing more damage. An overall bad experience with purchasing a new car.
We had a brilliant experience with Available Car. We wanted to buy our first EV and were able to browse without pressure. The whole experience was very customer led and the sales team asked questions and presented all the options without being pushy. I'd highly recommend for anyone looking to buy a car.
Very good service from start to finish, helpful, insightful and respectful
Every thing was good you could see straight away straight away a very professional company and trust worthy I found it very easy to do business with them I would reckoned them to any one
5 Star Review Very pleasant staff from start to handover Good selection of cars Car very clean on collection Buying was made very easy
We would usually buy from a main dealer. We called at Available Car after seeing a car online, and the car was brought round quickly for us to look at. Be aware there is a process/script that the sales team follow, and it may seem quick and pressurised but if you are interested in buying just sit back and go with the flow. You can always say no. I had a short test drive in the unfamiliar e/automatic, was offered an ok price for trade in, so we decided to go ahead with purchase. There are many upsells to listen to - puncture repair, dent repair, bodywork and interior protection, many others. We went ahead with the Diamond Brite. All paperwork is dealt with by e mail so take your smartphone. I asked for some interior stains to be removed, and the salesman noticed a very slight bodywork ding which he said would be dealt with. We had a collection appointment but had to wait a while because the valeting was not complete. We did expect the handover process to be smoother. The stains and ding had been dealt with but I can’t say that the interior was actually valeted, as there was dust and scuffs in lots of places. The Diamond Brite bodywork looks gleaming. Before we drove away I realised that the handbook was not on the passenger seat as stated in the handover document, so I went back to enquire. Our handover person had gone for his lunch so I was assisted by other staff members. I was advised that as everything is online manufacturers don’t always supply a handbook. Having traded in my car with handbook and service record, it seemed like these were important, and I am disappointed and surprised that no sales team member had mentioned that the handbook was missing. Carl from the sales team kindly printed off the manual for me so at least I have a paper copy which just about fits into the glove compartment. All the staff we dealt with were friendly and polite. Would I recommend Available Car? Not sure. Don’t give in to the upsells that are really not for you or too expensive.
When you visit available car you are not pushed to buy you can freely look over the cars in the yard yet staff are there to advise and you can test drive any car
Cars not very clean on collection. Some sort of oil used to shine tyres which was all up the side of the white car when I got home. Car not charged before collection, good job we didn't live far away.
No pressure, honest information,
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
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